Doing the trial of ClickLearn and having issues creating content in a virtual environment. I’m on google and we’re using VMWare. Are there known issues creating content using a virtual desktop?
Best answer by Tobias
View originalDoing the trial of ClickLearn and having issues creating content in a virtual environment. I’m on google and we’re using VMWare. Are there known issues creating content using a virtual desktop?
Best answer by Tobias
View originalHey folks -was a solution to this issue found? I am having much the same, however as our VMs run on a secured network the “Install Native Messaging Host” is failing.
Is there a way to manually install the host?
Hi,
This is a very unusual issue and i can see that you have raised a support ticket already for this,
I have taken this request and will get in touch with you directly
Thanks! I did that as well and still getting the same problem.
Hi,
If you have done all the steps above please check also that the native messaging host is installed.
Please see here:
To do so just open Clicklearn Studio goto : tools – preferences – troubleshoot - and click on install Chrome Native Messaging Host
Thanks for the reply. I’ve taken care of all of the above. However, when I record in virtual desktop it doesn’t record the individual clicks and only shows the green around the whole browser screen. I’ve tried this in Chrome (with the connector extension installed), edge (version 85), and IE. All produce the same result so I’m guessing there’s a setting of some sort I need to toggle.
Hi,
To use ClickLearn in a virtual environment a few prerequisites must be set:
If you have further question please feel free to write to the ClickLearn support:
support@clicklearn.com
Already have an account? Login
NOTE: When creating a new account, please note you will by default receive e-mails regarding ClickLearn community activities. You can manage your email preferences under your personal Profile settings. ClickLearn collects personal data to enable your use and to develop and improve the community and to provide you the most useful service, as detailed in the Privacy Policy. We only accept personal accounts. Fake accounts (users engaging under fake names),or group accounts will not be accepted.
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.