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420 Topics

E
Rising Star
Eduard SammereierRising Star
asked in Have a question?

Link, placeholder for global parameter

Is it possible to use URL-Links with placeholders for different IFS-systems?We want to use links into the IFS system with project defined server-address.example:https://<server>:<port>/main/ifsapplications/web/page/DocumentRevision/FormThe parameter ‘server’ and ‘port’ should be defined global in the ClickLearn-Project.With that feature, it is possible to compile the project for a training-system and live-system without changing all the links in the recordings.

6
Morten
Community Manager
6 months ago
M
Explorer
MonaHodgeExplorer
asked in Have a question?

Animation and Narrating

Hi,How do you make the animation faster so it’s the same as the narration.  It seems to be quite slow in between.I am using Clicklearn Attain.I had looked at Mortons Corner but I believe that was for Clicklearn Classic and I cannot see where this section is in Attain. 

1
Peter Højlund Løvskov
Experienced Helper
2 years ago
A
Rising Star
AvaJimRising Star
asked in Have a question?

How do you get accurate images of Microsoft Excel?

As part of the Microsoft Dynamics Finance and Operations process, I need to include some steps using Microsoft Excel.No matter what I try, I can not get the Written Editor step image to recognise or show the Excel Cell that needs to be updated.  The connector seems to only capture the full spreadsheet area. This would be somewhat tolerable if I could manipulate the ‘red rectangle’ hotspot and capture area using the Image Editor to show the relevant cell. However when I do this, the change is not reflected in the associated thumbnail screenshot in the Written Editor - which is very frustrating.For reference, my project is using the following connectorsMicrosoft Dynamics 365 Finance and Operations, and Custom Applications (Windows 10)Any advice or tips would be much appreciated. Thank you.

3
Morten
Community Manager
1 year ago
E
Rising Star
Eduard SammereierRising Star
asked in Have a question?

Adjust the Proxy

How can I adjust the proxy when i get the following error: 

4
Morten
Community Manager
11 months ago
ClickLearnCSM
Community Manager
ClickLearnCSMCommunity Manager
asked in Have a question?

Different audience - different content - is this possible?

Can you configure your content so audiences only see content relative to them? E.g. Finance don't see HR content.

1
Per
Super User
1 year ago
A
Enthusiast
AJDentEnthusiast
asked in Have a question?

Attain: Spell Check in Edit

After the latest release (7th May) the spell check does not appear to be working and is marking all words as incorrect spellings. This happens when making changes to existing text and adding new text. Please can someone advise whether this is a know issue for if I need to report it as a new issue.

1
Morten
Community Manager
2 years ago
L
Explorer
Lorie LExplorer
asked in Have a question?

Removing short cuts

I would like to remove the keyboard short cut option that is added to my recorded steps.CL helped me once to remove it from a project, however I have created a new project and the keyboard short cuts are back.Example : Press Shift + F5 key. Please tell me how I can turn this off. ThanksLorie

2
Morten
Community Manager
1 year ago
P
Enthusiast
Pekka LundströmEnthusiast
asked in Have a question?

Navigate to other recordings using "Add new Question"?

•Hi, Since we are trying to create short recordings we have a need to “link” to other recordings related to the previous…We know that we can use links in text block, but these are statics, so looking more for a dynamic link…•i.e. if you update a recording you wouldn’t need to update you link manually... 

4
Morten
Community Manager
9 months ago
C
Explorer
Carrie RoussinExplorer
asked in Have a question?

Is the "feedback section" mandatory on all CL product creations?

We prepare materials for clients which they review and accept or request changes and we finalize.  We would prefer not to include the feedback section on every CL product, but it seems to happen automatically -is there a way to remove it or prevent it from appearing?

2
C
Explorer
2 years ago
N
Explorer
nxavierExplorer
asked in Have a question?

How to remove the submit button and adjust button layout for a question?

Viewing the screenshot of a question, you can see the issues are that the question is blocked by the buttons and there is a blank button which is supposed to be the submit button. How can adjust the button location to not block the question and remove the blank button? 

4
Morten
Community Manager
1 year ago
ClickLearnCSM
Community Manager
ClickLearnCSMCommunity Manager
asked in Have a question?

Feedback & comments - where can I find them?

Where does the feedback and comments go? How do we access this?

1
Per
Super User
1 year ago
H
Explorer
hayley.williamsExplorer
asked in Have a question?

Meta Data - Auto Apply Author, Create Date, Modify Author and Modified Date

Can Meta Data be setup to auto complete on certain fields, vs requiring someone to update manually? Field such as:Author: Auto populate with who created the document Create Date: Auto Populate with the date it was created Realizing Create Date isn’t in the meta data fields, but it shows in the general listing of recordings. Which also is a challenge for me, as my Clicklearn populates create date, based on when I bring the recording into my list of recordings in Clicklearn, not the true create date of the course. If I create it in March, then remove it from my list, then bring it back into my recordings list in May, the create date on this recording shows May. Is it possible to show original create date, always? Revision and Revision date should auto update based on any edits by any author, auto populating (if preferred) with an increment number and date

1
Morten
Community Manager
3 years ago
A
Enthusiast
Andrea.martinezEnthusiast
asked in Have a question?

Transfer of information from clicklearn to clicklearn cloud

Hello, Happy to join the community. I have 2 question i hope someone can help me. Thanks!  Currently my company is using clicklearn (i believe it is the standard on, non cloud… honestly, I dont know much about it) and they want to change to cloud. A little background, my collegue was in charge of the clicklearns (non cloud) but he left the project and now i have to start from an empty page and there are about 1000 files under shelves, books,.. etc. that he has stored in his computer because thats the only way to do it with the current clicklearn. May questions: Can anyone tell me the pro and cons of the clicklearn cloud compared to the clicklearn (i am building a proposition for our client to change to clicklearn cloud?  Can I transfer information from my collegue computer (where the file are saved) to my computer or directly to the cloud, keeping the current structure and organization like, sheves, books, … etc…? 

2
A
Enthusiast
1 year ago
M
Enthusiast
Michael123Enthusiast
asked in Have a question?

PDF/Word formats not displaying text

I published my content to the ContentCloud and when I try to download a recording in a word or PDF format, some of the steps are not displaying the text associated with them. Viewing directly from the ContentCloud works fine but the word and PDF formats are having issues. If anyone has had this issue or has suggestions on how to fix it, that would be great! I included a screenshot to help clarify the issue. This is the content cloud. The text in the second step shows fine. This is the word format the text from the second step is missing.  

1
Morten
Community Manager
1 year ago
Georgie
Rising Star
GeorgieRising Star
asked in Have a question?

What format do the recordings take in exported SCORM packages?

When I export a SCORM package to embed into an LMS, which format does it take? Does it export the written text article or the videos? Or both somehow? Thank you!

0
Georgie
Rising Star
9 months ago
ClickLearnCSM
Community Manager
ClickLearnCSMCommunity Manager
asked in Have a question?

Mobile app emulators?

Does Clicklearn support any Andorid or iOS emulators?

1
Per
Super User
1 year ago
M
Enthusiast
melasheEnthusiast
asked in Have a question?

ClickLearn in IFS isn't responding

We noticed yesterday that when we try to select a clicklearn topic from inside IFS, it’s not responding. I can see the files on T drive but from within IFS, we cannot get to any of the Clicklearns Any guidance would be greatly appreciated. ThanksShelley

1
Morten
Community Manager
2 years ago
R
Enthusiast
Rita GabrielEnthusiast
asked in Have a question?

Add Step Numbers to ClickLearn Attain

How do I add step numbers to the recording? The answer I found is for ClickLearn Classic, not Attain.Thanks!

1
Per
Super User
2 years ago
matt.batey
Explorer
matt.bateyExplorer
asked in Have a question?

Issue with customer support?

Hello, I reached out previously about not having any sound in our modules.  I was told to contact support which I did.  It has not been a week and the only response I got back was on Monday that “ we are working on it” with no details.  I have since reached out twice more and have received no response.  Is there an issue with ClickLearn customer support currently?  

1
Per
Super User
2 years ago
M
Enthusiast
mackcameronEnthusiast
asked in Have a question?

Custom layout for the learning portal

I’m new to clicklearn and have (I think) searched for answers to this unsuccessfully, hopefully I’m not asking something that has already been addressed.I would like to significantly customise the learning portal, to resemble closer to a business process management model, which clearly indicates which step of a process a user is up to. Usually displaying this as left to right, and possibly with graphical representations of each step, and linking to the relevant recording.While I understand the current tree structure is theoretically representing similar information, I don’t think that it makes it as clear or as obvious to beginner end users.Is this possible? either via templating or the custom CSS?

1
Morten
Community Manager
11 months ago
Debra-Derieux M
Explorer
Debra-Derieux MExplorer
asked in Have a question?

Adding intro slides to our courses modules

I have customized the template but would like to add introductory slides after the first template slide (where the name of the lesson appears) and before the captured steps and processes, to introduce the instructor and present lesson learning objectives.  I initially thought this would be possible in the templating but was informed that the only way to do this, would be by creating a template that I customize with the name of each instructor, save it as an image and insert it into each module. I would like the AI to be able to read out the instructor’s name and the lessons learning objectives.  Does anyone have any other suggestions?  

1
N
Experienced Helper
1 year ago
M
Enthusiast
Miguel RengifoEnthusiast
asked in Have a question?

Pronounciation of the word "Close"

The English language engine pronounces “Save and Close” as if the word “Close” is an adjective (ex. at close range: klōs) and not as a verb (ex. Close the door: klōz). Is there some way to correct this without affecting the text?

3
Morten
Community Manager
2 years ago
L
Explorer
Lorie LExplorer
asked in Have a question?

viewing the PDF

Hi there,I am wondering if someone can please explain why the PDF document does not format the same way as the format created in the written editor?I take my time to make sure I am happy with the way the format looks while in the written editor.I then select Preview. The steps from the Preview page match the format in the written editor.From the Preview page, I select PDF and the format is different!I know some of our users like to print the PDF, so it is important that visually it is appealing and easy to follow. It becomes more work for me when I now have to return to the written editor and reformat it so the PDF is formatted in a way I am happy with.Because of this, it has added extra work for me and my team.in the PDF- spacing and bullets may look different words have extra spaces or not enough sentences that have a space between them in the editor are crammed together in the PDF as well as other smaller issuesCan someone please explain why this happens and if there is some sort of

1
Christine
Experienced Helper
2 years ago
L
Explorer
Lorie LExplorer
asked in Have a question?

changing the structure layout

Hi againI am enjoying CL Attain, but I have so many questions. Please forgive me if they have already been answered. I do try to search first before I ask my question.I saw one of your posts about structuring the modules, however I saw the structure layout looked very different than mine. I actually prefer your layout.Can you tell me how I can go about changing how my portal looks?The image below reflects my current portal… How can I change this? Your post showed icons with the recordings and headings within the structure.I would love to make this more attractive to our audience.We know we can modify the icon and colour but would love to make the layout better.Thanks Lorie D

1
Per
Super User
2 years ago
N
Enthusiast
Nathan DanielEnthusiast
asked in Have a question?

How can I batch edit all steps to show entire screen?

Is there a way to edit all input screen captures to show the entire screen? As of now, they are all set to “Crop to click area”. When you have over 250 steps, it would be useful to set some properties as a batch to the whole file.

1
Morten
Community Manager
7 months ago

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