- - Knowledge base
Events

Community
Search

Replies posted by Morten

456 Replies

Newest first

Oldest first

MortenCommunity Manager

published in Morten's Corner

Video options

Hi Rob, i tested with both the default format, and a recording with an LIUP configured, both worked. r=ba87853b-4b65-40c2-8591-56c89a65c7db OKcreate-an-affiliate-meta OK send a mail to support, then we can look at it together on a remote session :)

pennyelsonRising Star

asked in Have a question?

Default screenshot setting

Hi Penny, in the recording template you can change the instruction screenshot crop area:example set to 1920x1080

Valerie SohmExplorer

asked in Have a question?

Display Format

you are welcome :)

Valerie SohmExplorer

asked in Have a question?

Display Format

Hi @Valerie Sohm ClickLearn works best with scaling set to 100% You can use any resolution you want, you can even mix and match solutions within a single recording - BUT you need to replay the recording in the end, otherwise the images will not show for the non-recording native resolution. If you originally recorded the process with display scaling enabled, you may have to re-record it, sorry. But try first to just replay it at 100%. If you have issues still, go ahead and write a mail to support@clicklearn.com and we can look at it together on a meeting.

pennyelsonRising Star

asked in Have a question?

Test Me video - click speed

Hi Penny, They have infinite time to click.In an LMS setting, the progress is stored and the user will be asked if they wish to proceed once they re-initiate the test module with the testme video.

StacygirlEnthusiast

posted in Have a question?

ClickLearn Trainer Opportunity

Hi Stacy, Please reach out to us at support@clicklearn.com from your corporate email :)

pennyelsonRising Star

asked in Have a question?

Show Me Video

Hi @pennyelson it works fine here - perhaps you need to clear your browser cache or try a different browser. Or what you can do instead is to enforce it via the template here:

vlivecchiEnthusiast

asked in Have a question?

Republished content with multiple URL's

Hi @vlivecchi it sounds like you are using the “share” feature rather than the actual publishing process. share is intended as temporary method of sharing an instruction, either for use or for review for example. You can learn about publishing here: https://universe.clicklearn.com/home/search?search=publishing Basically, you build a structure, then you publish it - thats it! :) the publishing link will never change, even when you add/remove/change the content of the project.If you have any issues, go ahead and write a mail to support and we can look at it together on a remote session.

MortenCommunity Manager

posted in Morten's Corner

The Structure Editor

hi @pennyelson, that setting is not part of the structure editor, but the regular template for the portal:

Romaric NguenaEnthusiast

asked in Have a question?

Error with the structure sharing link

the sharing issue has been resolved, sorry for the inconvenience.you will need to re-share for this to work.

Romaric NguenaEnthusiast

asked in Have a question?

Error with the structure sharing link

Hi Romaric, we are currently experiencing share function issues, it will be fixed today - sorry. as a workaround, please link to the published structure instead, or create a segment for what you want to “share”.

Faizan AwanEnthusiast

asked in Have a question?

Query regarding Publishing Content on Sharepoint

Hi Faizan, it depends how it is published. if you are using our sharepoint app to encapsulate the content from the cloud, then clicklearn automatically only produce the changes and merge them with the existing content. If you publish using local aspx files, then the same thing applies for the production part, but you will have to re-deploy the whole website (clicklearn content).

MortenCommunity Manager

posted in Morten's Corner

Word template options

Hi Jordi, it should be somewhat the same, but the equivalent template settings are here:

pennyelsonRising Star

asked in Have a question?

ClickLearn Recording Saved but not updated

Hi @pennyelson, I am sorry to hear of the lost progress, i understand how that can be frustrating. Can you have the specific author send in a support request, then we can perhaps see in our server logs what had been going on.

PaulEnthusiast

asked in Have a question?

Unable to edit a field in Data editor which requires input from user

please reach out to us via support, so we can look at the specific recording and scenario

PaulEnthusiast

asked in Have a question?

Unable to edit a field in Data editor which requires input from user

Hi @Paul An input field indicates that you are entering data using your keyboard, is that correct? If so, then it is that keyboard input you will want to change in the Data Editor. If you instead mean a data selection step, like a table - then we may need to develop the connector to support it, we can only determine this and its possibility by you sending in the recording - you can just use the report function in clicklearn, that will send the recording to us and open a support ticket automatically :)

npounrajEnthusiast

asked in Have a question?

Need Information - Using click learn for Windows based tools

Hi @npounraj, Due to standard windows security, clicklearn is only allowed to record what is executed in the same user context - meaning if you launch clicklearn as your standard system user, but launch the program you want to record as an administrator, then clicklearn is not allowed to read that users content - its standard. For example, if you want to record Putty, being an admin - then you need to launch clicklearn studio as an admin. Not all applications are written in such a way that they can be recorded with clicklearn. But you can modify and edit your recordings so that all the formats work, including the interactive videos. The assist and replay need proper connector support, BUT in some instances they work fine on third party applications, it really depends on how they are coded. I can recommend this video:https://community.clicklearn.com/morten%2Ds%2Dcorner%2D74/recording%2Dwindows%2Dapplications%2D562?postid=1511#post1511If you need anything else, let me know :)

Barry ClarkEnthusiast

asked in Have a question?

ClickLearn Classic - How to turn off live assist for a single recording?

Hi Matt, you can enable / disable it here:

ParulExplorer

asked in Have a question?

Does ClickLearn support two factor authentication? How do we enable it?

Hi Parul, We do not have two factor authentication support for the clicklearn account login. O365 has two factor authentication. Linked-In, Facebook, and Google+ may also have 2-factor authentication, it depends on how the user configured their account.

BronwenEnthusiast

asked in Have a question?

Not capturing clicks or hovers

Hi @Bronwen send a mail to support@clicklearn.com and we can do a remote session to see whats wrong.

CAROLEEnthusiast

asked in Have a question?

Replay failure when scrolling to the right or to the left

Hi Carole, Scrolling is done automatically by clicklearn while replaying or running assist. There is no need to actively record the dragging and dropping of the scroll bar itself, it will very likely fail the process instead. I suggest you submit the recording to support so we can figure out what is going on, in case there is something wrong with the connector.

MortenCommunity Manager

published in Morten's Corner

ClickLearn Assist

Assist mascot package as mentioned in template part of video.

pennyelsonRising Star

asked in Have a question?

Show Me Video

We would like to share only the Show Me videos with some of our end-users. Is there a way to do this either with a direct link or by templating. Thanks Penny Hi Penny, I can also recommend this video for a few additional options:https://community.clicklearn.com/morten%2Ds%2Dcorner%2D74/video%2Doptions%2D1081?postid=2773#post2773

Barry ClarkEnthusiast

asked in Have a question?

ClickLearn Classic - How to turn off live assist for a single recording?

Hi Matt, To accomplish this you will need at least two templates, one with the assist enabled, and one without. Then, using the structure editor, you can assign the right template to the right recordings.

Casey.TillEnthusiast

asked in Have a question?

Image not transferring correctly when published

1
2
3
4
...
19

Page 1 / 19

Badges

Valerie Sohmhas earned the badge Talk Master
pennyelsonhas earned the badge Talk Master
Matt Bhas earned the badge Talk Master
Eduard Sammereierhas earned the badge Talk Master
Hans Kolstadhas earned the badge Talk Master

Show all badges

Powered by Gainsight

Terms & Conditions

Sign up

Already have an account? Login

NOTE: When creating a new account, please note you will by default receive e-mails regarding ClickLearn community activities. You can manage your email preferences under your personal Profile settings. ClickLearn collects personal data to enable your use and to develop and improve the community and to provide you the most useful service, as detailed in the Privacy Policy. We only accept personal accounts. Fake accounts (users engaging under fake names),or group accounts will not be accepted.

Social Login

Login with Token

or

Username - please enter your Username, NOT your email address *

E-mail address *

Company *

Job Title *

Receive community digest emails?

(Private)

Only you and moderators can see this information

*

Yes No

City *

Country *

Password *

I accept the terms & conditions

loginBox.register.email_repeat

Login to the community

No account yet? Create an account

Social Login

Login with Token

or

Username or Email

Password

Remember me

Forgot password?

Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.

Username or e-mail

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

OK

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.

OK