Replies posted by Dan Wymer

3 Replies

D
Explorer
Dan WymerExplorer
asked in Have a question?

Refreshing content in ClickLearn Assist window

I’m removed the analyzer file, reproduced & republished and then deleted & reinstated the Assist config but it still hasn’t refreshed the CL Assist content list.I also noticed that even after deleting the config, Assist was still available in the browser (I opened a new tab after deleting to pick up the URL to put in the new config) so is there an issue browser-side, with it not picking up changes?  I wouldn’t want to have to get users to do something every time there is an update of content so hopefully not.Let me know if you have anything else we can try. We can still access content via the Portal but had placed Live Assist high up in our user onboarding strategy so hopefully we can find a fix.

7
Morten
Community Manager
1 year ago
D
Explorer
Dan WymerExplorer
asked in Have a question?

Refreshing content in ClickLearn Assist window

Sorry @Morten - forgot to tag you in my reply

7
Morten
Community Manager
1 year ago
D
Explorer
Dan WymerExplorer
asked in Have a question?

Refreshing content in ClickLearn Assist window

Thanks Morten, yes, we’re using the browser extension and IFS Aurena. I’ve deleted and recreated the configurations but the ClickLearn Assist content list is still the old version - in the wrong order and not including new recordings.Is there anything else that I need to do?

7
Morten
Community Manager
1 year ago

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