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MortenCommunity Manager

posted in Morten's Corner

The Structure Editor

Learn how to use the structure editor, create segmentation, distribute the segmented links, and how to utilize the share feature for quality assurance and feedback for easy access or for access for non-authors.

Michael FosterRising Star

posted in Did you know?

Launch ShowMe with URL

Did you know that you can build and share a URL to automatically launch a user directly into a Showme video? Just add: &t=showme to the end of an existing recording URL ! Example: https://help.clicklearn.com/ClickLearn%20Learning%20Portal/ClickLearn%20Learning%20Portal.htm?b=Product%20Documentation&r=Introduction&t=showme If this doesn’t work in your environement and if you are comfortable working with your template, add the following to ASIDEOBJECT_JSV. Otherwise request from ClickLearn Support.

ClickLearnCSMCommunity Manager

published in Feature spotlight

Feature spotlight: Numbering in recording template

If you want to use numbering in your recordings, to make your content more structured and easier to consume, here is a feature you will appreciate.You can now enable auto-numbering on steps using a setting in the publishing template in your project. There are two settings – “Steps” and “Steps – reset each section”. To enable either of them, go to the Project Settings, Publishing Template, Recording Entity and look for Numbering in the right-side menu, as shown below. The setting “Steps” will enable numbering on each step, consecutively through the entire recording. The setting “Steps – reset each section” will enable numbering on each step consecutively through each section. This feature update relates to version 12.1.0.32 and older, of ClickLearn Attain.

GeorgieRising Star

asked in Have a question?

Download portal as PDF from ClickLearn Studio

So I know you can turn on the option for users to download your portal content as PDF.I have this turned off because I want users to use the videos instead. However, I’d like to download a PDF copy of the portal myself, for my own reference as author.Is it possible to do this from the Studio application itself, or do I need to turn on the option > publish to portal > download PDF > then turn off the option > re-publish to portal ? (The latter being time-consuming and inconvenient)

MortenCommunity Manager

published in News & Announcements

General Availability announcement for the User Experience Panel

Digital Adoption and Onboarding Re-Imagined Today, April 16, 2024 ClickLearn is introducing a new set of features:The User Experience Panel™️ is a new way of deploying content to all your corporate users. It is a new AI-driven side panel with quick access to on-screen digital adoption assistants, Corporate configured AI Chat sources and important user notifications all-in-one, designed to work on all your important Business Platforms.Alfred for Microsoft Teams is a new chatbot that is designed to work with your existing learning portal content, and delivers an AI-driven chat interface in every Teams Channel where your users are.Reliable, Responsible and Secure Corporate AI Content is now built-in to your ClickLearn Deployment workflow! You are able to control and design the perfect digital co-workers with knowledge that goes beyond sequential procedures and combines conceptual know-how with precise work instructions. Our new AI-driven learning engine is a paradigm shift for learning so

pennyelsonRising Star

asked in Have a question?

Show Me Video

We would like to share only the Show Me videos with some of our end-users. Is there a way to do this either with a direct link or by templating.Thanks Penny

MortenCommunity Manager

published in Morten's Corner

From Zero To UXP

Come along at we deep-dive into a full User eXperience Panel implementation. There are an excessive amount of timestamps so that the video can be used as a reference lookup table, as well as a standalone video. TIMESTAMPS00:05:53 scope of today 00:07:07 Creating your first User eXperience Panel project 00:08:25 Concept of Partner Projects 00:09:35 What is User eXperience Panel? 00:10:48 Concept of Ai Tokens 00:11:45 Recommendation for your first User eXperience Panel project 00:12:42 Current Limitations for User eXperience Panel 00:13:26 Ai Capabilities Of The User eXperience Panel and Background Theory 00:15:26 Configuring User eXperience Panel For Your First Project / Convert An Existing Project Into a User eXperience Panel project 00:16:16 User eXperience Panel Template Settings 00:17:10 User eXperience Notifications Setup 00:22:50 User eXperience Configuration 00:25:05 User eXperience Configuration - Sources (see 00:46:38 too) 00:25:18 User eXperience Configuration - Sources, Exter

pennyelsonRising Star

asked in Have a question?

Odata fields

I think this question has been asked before but I cannot find an answer. I would like to know how to find out which users have passed their Test Me evaluations. I have used Odata to populate an Excel spreadsheet and also have successfully uploaded the Odata into Power BI, but I cannot find what the fields represent, is there a list somewhere. I would also like to know how to check the user’s evaluation score. One of the users has told me (and screenshotted that they got 92% in their Detailed Evaluation) but I cannot find this information in the Odata or anywhere else. Please help - thanks Penny

StacygirlEnthusiast

posted in Have a question?

ClickLearn Trainer Opportunity

Hi everyone, I am looking for a Clicklearn trainer for a 12 month remote contract.I appreciate any help you can provide.

vlivecchiEnthusiast

asked in Have a question?

Republished content with multiple URL's

It seems every time I update/republish my videos the system will create a new URL. How do I continue to just update the existing URL instead of sending out new links every time I update?Thank you

MortenCommunity Manager

published in News & Announcements

Introducing the ClickLearn status site

At ClickLearn we thrive to have the highest uptime possible and have our services available 24/7. As with all IT system, crashes can occur - the api can be down, traffic overload, gateway down, etc. A crashed detected by this site can affect both your ability to log into ClickLearn Studio or to view your published portals. We have launched a new initiative to enable you to see if the ClickLearn services are operational. Typically, the services automatically restart when we detect a crash, so if you have portal or content unavailable for example - check 5 min later and see, and then of course let us know in case we missed it :) https://status.clicklearn.com/

Valerie SohmExplorer

asked in Have a question?

Display Format

Hello!Are there any recommendations regarding the display format? Every time I use the replay function, the green rectangle does not appear in the same place as in the original recording, with the result that the replay doesn’t work. I assume that this issue may be related to the display format. Thanks for the answer in advance.Best regards, Valerie

MortenCommunity Manager

published in Attain: General info

User Experience Panel - License & Token System ExplainedBlog

License TypesThe User eXperience Panel is available for the following license types: Subscription ModelsEnterpriseProfessionalEssentials (no AI Chat and no Company Asset integration) Ai TokensBoth Enterprise and Professional get 100 operating tokens per year as well as:Enterprise license has a 1000 user count and will be given 1 token per user per year (subscription period) for a total of 1100 yearly tokensProfessional license has 100 user count and will be given 1 token per user per year (subscription period) for a total of 200 yearly tokensYou are able to top off your tokens. The minimum purchase is 100 tokens at a time, the tokens you purchase will carry over into the next subscription period. Ai Token Calculation (example)So, lets say you are in December, and you have 50 tokens left and you buy another 100. During December, you spend only 60 tokens, then in January, you have 90 tokens - you will then get to keep those 90 tokens and add them to your subscription cycle additon, which

pennyelsonRising Star

asked in Have a question?

Test Me video - click speed

Hello,please advise if it is possible to alter how long the user has to click on the correct option in the Test Me videos. Sometimes it can take a little while of searching to find the correct field.Also is it possible to pause the Test Me video if a user is interrupted by an urgent call when they are part of the way through the Test Me video.Many thanks Penny

KayaEnthusiast

asked in Have a question?

Group as text formats steps inconsistently

When I group three steps and choose to keep them as text rather than bullets or numbers, it gets formatted oddly: The first two steps end up on the same line, separated by a dash that can’t be removed, while the third step gets its own line. I can’t remove the dash, and if I try to end the first step with a full stop, it’s automatically removed. This forces me to format my text around a dash that has no reason to be there.This doesn’t happen if I merge two or four steps, only when I merge three. Is there a way to get around this and get rid of the dash?I had to blur the text for privacy reasons, I hope this makes sense with annotation:

pennyelsonRising Star

asked in Have a question?

Red ? on Recording Names

We had an issue whereby all the recording that had previously been saved were now showing in red with a red question mark. What does this mean?Thanks Penny

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