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Valerie SohmExplorer

asked in Have a question?

Display Format

Hello!Are there any recommendations regarding the display format? Every time I use the replay function, the green rectangle does not appear in the same place as in the original recording, with the result that the replay doesn’t work. I assume that this issue may be related to the display format. Thanks for the answer in advance.Best regards, Valerie

pennyelsonRising Star

asked in Have a question?

Test Me video - click speed

Hello,please advise if it is possible to alter how long the user has to click on the correct option in the Test Me videos. Sometimes it can take a little while of searching to find the correct field.Also is it possible to pause the Test Me video if a user is interrupted by an urgent call when they are part of the way through the Test Me video.Many thanks Penny

vlivecchiEnthusiast

asked in Have a question?

Republished content with multiple URL's

It seems every time I update/republish my videos the system will create a new URL. How do I continue to just update the existing URL instead of sending out new links every time I update?Thank you

Romaric NguenaEnthusiast

asked in Have a question?

Error with the structure sharing link

Hello, I want to share training guide from a structure I created, after the link is generated the users have this error when they try to open the link, can you please tell me what is wrong the link ? Thanks for your help.Content not foundThe content you are looking for can’t be found.RetrySupport ID: d4010913-47c2-4411-ae63-ab4864dd2403

PaulEnthusiast

asked in Have a question?

Unable to edit a field in Data editor which requires input from user

When using Replay you would like to change the input recorded before in an input field in the recorded application. However, While recording, ClickLearn did nog define that field as an input field, so you cannot change any text that was entered before. How can I change the type of field. CoPilot states that it is possible does not tell exactly how. Yes, using custom scripts but I don’t know how.

npounrajEnthusiast

asked in Have a question?

Need Information - Using click learn for Windows based tools

Hello Team,I'm currently exploring the use of ClickLearn for my documentation needs to streamline my workflow. So far, I've found that the tool functions smoothly for web-based applications, effectively capturing screens and providing instructions based on mouse movements and clicks.However, I've encountered some difficulties when using ClickLearn with Windows-based applications, particularly with capturing screens from the installation wizard of my application. My goal is to document all the installation steps and create a comprehensive installation guide, but I'm struggling to capture the installation screens and any overlay screens such as pop-ups that require user action.I'm wondering if there are any restrictions or limitations when using ClickLearn with web-based applications. Any advice or suggestions on overcoming these challenges would be greatly appreciated.Additionally, I have my application installed on a server, and I've also installed ClickLearn on the same machine. Howev

Barry ClarkEnthusiast

asked in Have a question?

ClickLearn Classic - How to turn off live assist for a single recording?

We have several process’s that do not require live assist and we are having trouble if users activate the live assist. Is there any way to turn it off for a single recording? Best Regards Barry

Valerie SohmExplorer

asked in Have a question?

Language of section title

Hello! I am wondering how I can change the language of the section title in the structure. Right now there is only the German title available, but I would like to switch between English and German. The same with the titels of the recordings...How can I fix this?Thank you and best regards,Valerie

Eduard SammereierRising Star

asked in Have a question?

Import Structure from Excel not working

Hello together, in ClickLearn Studio there is a function to import a structure with Excel-Data. I tried this with following Excel-Sheet (exported before from an example):ClickLearn Studio shows then a message on the Window buttom:But there is no structure imported. I didn’t find any information in the documentation.Do I need different Excel-Columns for correct importing?Best regards,Eduard

pennyelsonRising Star

asked in Have a question?

Warning when publishing

When I try to publish I get 40+ warnings and I can’t figure out what the warnings are telling me nor can I find anything in community to help me. See errors below. Thanks Penny

Ines SousaExplorer

asked in Have a question?

Recordings not showing up in content portal after being published in ClickLearn Studio

I’ve tried to publish several times the content but after doing so, I go to the Content Portal and it doesn’t show any of the new recordings I’ve tried to previously publish. It seems as if, the Content Portal doesn’t change at all, and doesn’t add or remove anything that I do in ClickLearn Studio. This started happening since the new version came out.

pennyelsonRising Star

asked in Have a question?

Tracking Recording creation

Hi, we have multiple work streams that are creating recordings, each work stream has there own project to create their content/recordings. Please can you advise how the admins can keep track of when new recordings are created.Many Thanks Penny

Valerie SohmExplorer

asked in Have a question?

Expiration date

Hello! Is it possible to share a link of a recording longer than 60 days? Or do I always have to update the link after 60 days?Thank you and best regards,Valerie

CFergusonExplorer

asked in Have a question?

Issue with Select All button in IFS Cloud

I’ve got a recording where I search for a set of records and then for all of them that I’ve found I want to perform an action. I’m trying to use the Select All button in IFS cloud (see below screenshot) but this never seems to work in my recordings. I’ve tried moving the mouse position around but that doesn’t seem to help, the replay always fails.Is this a known bug or am I missing something?Is there another way to do an action on all records found in clicklearn without the API? I watched the API looping master class and while I’d love to do that, I don’t have access to the API. So I need to loop through a found set using the client, not using the API.For example in IFS Cloud:Find all purchase requisition lines given a specific filter Convert each purchase requisition line to a purchase orderI can’t figure out how to do that dynamically. I can easily do it if I have a set number of lines but if I want to do it for a variable number I can’t figure that out.Thanks for your help!

pennyelsonRising Star

asked in Have a question?

Import a word document

I have created a set of steps on Installing ClickLearn for our users. I have created this using screen shots and put them in a Word Doc. Is it possible to import that Word Doc into ClickLearn?Thanks Penny

Anthony DeleExplorer

asked in Have a question?

Can ClickLearn record remote desktops?

Hi, I’m currently working for a client that only allows me to work via citrix and remote desktop, I need to create content for a software, but I can’t seem to get ClickLearn to record steps on the remote desktop even though its running on my laptop. Any advise?

pennyelsonRising Star

asked in Have a question?

Recording ClickLearn

I am going to be running some training for our Authors on how to use ClickLearn. I would love to use ClickLearn to record this process, however, my ClickLearn currently only records D365 Fin & Ops. How can I do this or do I need to use a third party product (which seems ironic) but also which one?Thanks Penny

Cindy EstradaEnthusiast

asked in Peer exchange

Recording edits in Adobe Acrobat DC

Is there a way to record just certain fields in Adobe? I want to show a .pdf file and record which fields need to be edited, but when I start to record I can only capture the entire document. I know that I can edit the size of the image in ClickLearn to show just a portion, but this is not what I wanted to do.

Nathan DanielEnthusiast

asked in Have a question?

How can I batch edit all steps to show entire screen?

Is there a way to edit all input screen captures to show the entire screen? As of now, they are all set to “Crop to click area”. When you have over 250 steps, it would be useful to set some properties as a batch to the whole file.

Valerie SohmExplorer

asked in Have a question?

Length of a recording

Hello! Are there any recommendations regarding the optimal length of a recording?Best regardsValerie

Hans KolstadRising Star

asked in Have a question?

Does the ClickLearn Assist URL need to be updated every time new recordings has been published?

Hi ClickLearn,After having published the newest recordings and verified that they are available in the ClickLearn Portal, the same new recordings are not available for use in the ClickLearn Assistant in the IFS Cloud environment.Do we need to update the ClickLearn Assistant URL to get the newest recordings included in the ClickLearn Assistant?It looks like the new URL is the same URL as the existing one in the “ClickLearn Assist Configuration”?Br Hans

Alek DaraskavichExplorer

asked in Have a question?

How to connect ClickLearn to LDAP Active Directory

I am currently attempting to establish a connection between our Active Directory user system and ClickLearn software. The objective is to eliminate the need for manual addition of individuals to ClickLearn whenever new employees join our organization. Given our substantial workforce, creating individual accounts for each employee would be a time-consuming task.

Alek DaraskavichExplorer

asked in Have a question?

How do I make it so an invited member has only view access?

Hi, I am trying to make it so some people who I invite only have view access. I do not want them to be able to add recordings or edit recordings or make projects or anything, I just need them to be able to view projects and recordings. Is that possible?

iam0kruExplorer

asked in Have a question?

Using Clicklearn for APT of IFS Aurena

Hello, Is using Clicklearn for Automated Process Testing of IFS Aurena supported? If this is supported, are there any qualifiers/caveats? Basically, a use case document would be helpful. Or possibly even a demonstration video. Thank you for considering my question. Kind Regards, Marc

Hans KolstadRising Star

asked in Have a question?

Replace corrupt image must be done in ALL the used language options?

Hello ClickLearn.While moving 7 completed recordings to the folder they are to be published from, 4 of them had an image that became corrupted and needed to be replaced.We are using 3 languages in our recordings. When the image had been replaced, it had to be done in the other 2 languages as well??Why isn’t the image added to all 3 languages in the same recording?Is there a planned fix for this?If not, I’ll have to replace the image 3 times in each of the 4 recordings? Reards Hans

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