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LuciaProduct Owner, ClickLearn Universe

published in Get Smarter 2020

Get Smarter 2020: Methods for Measuring User AdoptionGet Smarter 2020

Learn some best practice methods for deploying measurements of user adoption. Lars will share his experiences on how to best measure end user adoption on your platform. He will guide you through the toolbox of measuring the impact of your user documentation using surveys, collaboration solutions and how you use the built in features of ClickLearn to create insights into how your users are consuming the content, that you serve: Using highly available collaboration solutions to pre- and post survey your user groups Defining learning metrics for your learning groups Use the built-in features of ClickLearn to measure impact and consumption of content Identifying and working with problem areas of your content and how to effectively create a change management process for your content

LuciaProduct Owner, ClickLearn Universe

published in Get Smarter 2020

Get Smarter 2020: Planning your Automated Process Testing setupGet Smarter 2020

Want to use your process instructions recorded in ClickLearn for your testing process, when upgrading your business system? Michael will demonstrate how you can effectively prepare for the next version of your business system, by enabling the Automated Process Testing feature of ClickLearn. Use the same recordings, that you did for your process instructions to create scenarios and test a new system with various data input. Michael will take you through: Preparing your recordings for APT and what you should consider Creating scenarios Changing and importing scenarios using Excel Adjust data-points in your APT scenarios Considerations on cross platform processes Testing end-to-end processes

LuciaProduct Owner, ClickLearn Universe

published in Get Smarter 2020

Get Smarter 2020: Saving time with recording templatesGet Smarter 2020

Structuring your recording in a uniform way is something most clients want to do with ClickLearn. ClickLearn can help you setup complete recording templates with a fixed structure for all your documentation and learning materials. Lars will take you through the setup of the templates and discuss how our customers utilize the feature of recording templates to save time and create a uniform structure across all documents: Setting up a recording template Doing recording with your template Switching templates Editing templates

LuciaProduct Owner, ClickLearn Universe

published in Get Smarter 2020

Get Smarter 2020: ClickLearn Community - introduction to knowledge sharing with authors around the globeGet Smarter 2020

The ClickLearn Community is the newest initiative in the Customer Care team aimed at bringing the large community of ClickLearn authors together to share ideas, problems and solutions. We are extremely proud of our cool community environment. But the success of the platform is really up to all of you - authors. Come in and get a look at how to share knowledge with ClickLearn authors, developers and key support persons in ClickLearn and learn the fastest way to engage with the ClickLearn team and the entire ClickLearn Community.

LuciaProduct Owner, ClickLearn Universe

published in Get Smarter 2020

Get Smarter 2020: Mastering change management and versioning with metadataGet Smarter 2020

Metadata is a powerful feature in ClickLearn that enables you to add structured data about your recordings, books and shelves. This session deep dives into the wonderful world of metadata as Morten guides you through how you can use metadata to implement a complete versioning and approval workflow: Define metadata and learn the different types of data Add metadata to recordings, shelves and books How to search and utilize metadata in your process around ClickLearn recordings

LuciaProduct Owner, ClickLearn Universe

published in Get Smarter 2020

Get Smarter 2020: Key NoteGet Smarter 2020

The three founders of ClickLearn, Michael Olsen, Michael Randrup and Joachim Schiermacher welcome ClickLearn users to Get Smarter 2020, give insights into the growth of ClickLearn and share the journey of how the product and the company has evolved.

LuciaProduct Owner, ClickLearn Universe

published in News & Announcements

Get Smarter 2020: It's a wrap!News

A big THANK YOU to everyone who participated in our first virtual customer conference Get Smarter 2020 yesterday. We had more than 600 attendees joining us from over 40 countries which we see as nothing less than a great success We really hope you had a good experience, got all your questions answered, and that you came out equipped with new ideas and knowledge which will help you in your ClickLearn projects. And in case you did leave the conference with questions unanswered, don’t worry, we will continue answering and discussing all questions from conference here on the Community. You can subscribe to the “Getting Smarter 2020” category and you’ll be notified whenever a new content from the conference is published. All you need to do is register on the community, go to Get Smarter 2020 and click the subscribe button. And last but not least, as promised, we’d like to announce the lucky winner of a new iPhone 11. A big CONGRATULATIONS goes to William Carlyle @WCarlyle , our dear Cli

LuciaProduct Owner, ClickLearn Universe

published in News & Announcements

Get started on the Community and win the new iPhone 11!News

Today marks a very special day for ClickLearn and all our customers as we’re officially launching our very first online Customer Community - a place where all ClickLearn users can learn more about ClickLearn, engage with their peers from other companies, submit feature requests and follow the latest developments in the product. To celebrate the launch, we’d like to invite all our customers to join the competition to win the new iPhone 11. How do you sign up? Simply start engaging! Create a profile (click Login and Create an Account) Introduce yourself in Introduce yourself and meet the Community Share your ClickLearn use case in Peer Exchange Complete all three activities to participate. We’ll draw the winner on the 30th of April 2020. Follow our News and stay tuned! Looking forward to meeting you on the Community! The Community Team

LuciaProduct Owner, ClickLearn Universe

published in About this Community

How to follow and unfollow topics and forumsTutorial

Would you like to change what you get email notifications about? There are several ways to do that. To stop getting notifications from posts you're following, or to stop automatically following a topic when you reply to it, you can adjust your preferences on your settings page. To find your settings page Click your image in the top right of the community Select "Settings" Click the "Settings" tab You can also follow and unfollow individual forums and topics. If you are following a forum you will get a notification every time a new topic gets posted there. If you are following a topic you will get a notification every time a new reply is posted in the thread. To follow or unfollow a forum Go to the forum you want to follow or unfollow Click the button in the top right, just under the banner image. It will say "Subscribe" if you aren't following the forum and "Unsubscribe" if you are already following it. To follow or unfollow a topic Go to the topic you want to follow or unfollo

LuciaProduct Owner, ClickLearn Universe

published in News & Announcements

ClickLearn CEO invites customers to the first Virtual ConferenceNews

Why now is the right time to get together.. ClickLearn CEO Joachim Schiermacher “Let’s create a fantastic virtual conference for our customers”, was how a discussion between me and Customer Care Director Per Ferdinandsen started two years ago. On April 30th we get to set that ship to sea with our customers. At ClickLearn we innovate how business applications training is consumed, created and maintained. We do that by delivering world class experiences to our authors and content consumers around the world. With over 5,800 authors, using the ClickLearn technology, we have a large community, that we are looking forward to bringing together on this special day to share and discuss training with ClickLearn. I am extremely proud of the exciting content, that we have made available to all of our customers on this day. We have created short sessions for you, so you can come and go as your schedule allows you to. I am also excited that we are bringing in the entire ClickLearn team to deliver

LuciaProduct Owner, ClickLearn Universe

published in About this Community

What can you find in the "Peer Exchange" categoryTutorial

Have you ever wondered how your fellow authors at other companies work with ClickLearn? Are you curious to hear what approach they use when managing specific parts of their projects? Or perhaps you’ve found yourself in a challenging situation and you’re in search for an expert advice - or just any humble opinion from your peers? If you can identify, then this category is the right place for you A few important tips before you start a conversation Search first: Chances are that the topic which you’d like to discuss has already been started! If you’d like to ask a question where you expect a single best answer, post it to “Have a question?” category instead. If it is likely to be a feature request, then you probably should submit it as an idea in our "Ideas & Feature requests" category. Create a really good title. When people read the title, they should be able to get enough information to understand if they want to click into the topic to read more or not. Write a clear and

LuciaProduct Owner, ClickLearn Universe

published in News & Announcements

ClickLearn launches its first Customer CommunityNews

The long-awaited ClickLearn Customer Community has been launched! The Community is a place where all ClickLearn users can learn more about ClickLearn, engage with their peers from other companies, submit feature requests and follow the latest developments in the product. The platform will be regularly populated with educational content, and customers will be able to find relevant information about the ClickLearn application, including guides, tutorials, FAQs, and best practices, but also find tips and tricks on how they could structure and manage different aspects of their projects to bring them to an successful end. The Community is now also becoming ClickLearn’ s primary support channel and serve users as a platform where they can ask questions and search for answers. Users will be encouraged to help each other answer questions, however, the ClickLearn Support team will also actively monitor and participate on the Community to ensure that no question is overlooked, and that al

LuciaProduct Owner, ClickLearn Universe

published in About this Community

What can you find in the "Have a question?" categoryTutorial

Have you run into any issue while using ClickLearn that you cannot resolve on your own? Or do you have any questions about why and how to use certain features of ClickLearn? Then you’re in the right place - so don’t be shy to ask Also, keep an eye on questions submitted by others and help them if you can. Odds are they’ve found themselves in the exact same situation as you had experienced before. A few important tips before you submit a question Search first: Chances are that your question has been asked before, or that you might find a good article about it in our knowledge base. If you’d like to post a discussion prompt or a question with many possible answers, post it to “Peer Exchange” category instead. If it is likely to be a feature request, then you probably should submit it as an idea in our "Ideas & Feature requests" category. Create a really good title. When people read the title, they should be able to get enough information to understand if they want to click into

LuciaProduct Owner, ClickLearn Universe

posted in About this Community

Community Feedback

Do you have any feedback or recommendations on how we can make this Community better? There’s definitely a lot of room for improvement, so please let us know if anything comes to your mind - all your ideas are much appreciated

LuciaProduct Owner, ClickLearn Universe

published in News & Announcements

Morten's Corner - ClickLearn features explainedTutorial

ClickLearn super user and Senior Support Consultant Morten Neubert has recently kicked off a new initiative “Morten’s Corner” - a series of short hands-on videos offering a deep dive on a diversity of ClickLearn features. Curious? You can check them out here

LuciaProduct Owner, ClickLearn Universe

published in About this Community

Code of ConductCode of Conduct

We are excited to have you join our Community. But before you start engaging, please make sure to familiarize yourself with the below guidelines - our Code of Conduct for posting on the community (the guidelines are also included in our Terms and Conditions which can be found here). Please read through them to familiarize yourself with what’s expected of everyone posting on the community. Only if we all follow the rules and spirit of the site, we can make the community stronger! Also note that ClickLearn employees are here to answer questions and moderate the community - we read everything, but just in case we miss something, or if you see any posts that need attention please use the flag at the top of the topic to notify us. General guidelines: We are here to help. If you are new to the Community and are unsure about anything, just ask! The ClickLearn moderators and other users are happy to help. Search before posting. The answer may already be there. Share what you know. It may he

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