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Topics started by KLACHAPELLE

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KLACHAPELLERising Star

asked in Have a question?

Target Open for Editing

Hello Everyone, Could someone point me to some documentation that explains how the “Target Open for Editing” option is used when editing the text on a recording step?

KLACHAPELLERising Star

asked in Peer exchange

ClickLearn Blocked by Windows Defender

Had some weird behavior from ClickLearn this week. Users who previously were able to use the app had the app blocked by both Windows Defender and Trend Micro Security. Once whitelisted in Trend Micro, Windows Defender still blocked it. If “Run Anyway” was selected in Defender, ClickLearn opened but did not function properly. Editing existing recordings only produced empty steps. New recordings failed to open for edit. Then closed down ClickLearn and reopened. No Windows Defender warning. Functions worked fine in the app. Anyone else have this problem?

KLACHAPELLERising Star

asked in Have a question?

Publishing Report Error: Windows Video

Hello,I am getting an error on my ClickLearn Attain publishing report which states, “Producing Windows video will cause very slow production time! Please turn off ‘Windows video’ in publishing template”. I’ve tried to find where to turn this off but cannot. Does anyone know how to fix this error?

KLACHAPELLERising Star

asked in Have a question?

Default Recording Save Location - ClickLearn Attain

We have created a folder setup in ClickLearn Recordings page for organizational purposes. Is there a way to have recordings default to a certain location in the recordings folders based on the user that created them?

KLACHAPELLERising Star

asked in Have a question?

"Un Check Out" a Recording

I had started to replay it but ClickLearn quit. Now I can’t go back into the recording because ClickLearn says it is checked out for editing even though no one is using it. Is there any way to undo this check out?

KLACHAPELLERising Star

asked in Have a question?

Is there a ClickLearn Attain Admin Guide?

ClickLearn Classic offered an admin guide. Is there one for ClickLearn Attain? If so, please provide a link for download.

KLACHAPELLERising Star

asked in Have a question?

ClickLearn Attain Publish Warning - Cannot find asset for 'Custom'

I’m just familiarizing myself with ClickLearn Attain and doing some experimentation with publishing. When I tried to publish today, I received the warning “Cannot find asset for ‘Custom’”. What does this mean? Is there something I could have set up with my assets in the project?

KLACHAPELLERising Star

asked in Have a question?

Change File Location

How is “Change File Location” used in ClickLearn Classic. I have documentation created in different network locations and I’d like to consolidate them. If I right-click on a recording in ClickLearn and select “Change File Location” it wants me to open a file instead. There’s something I’m not understanding here and I’m not finding documentation on it in any references - only documentation for ClickLearn Attain.

KLACHAPELLERising Star

asked in Have a question?

Document List Empty

Hello, I just installed ClickLearn on a user PC. After adding our workspaces, his document list is still empty. Isn’t the document list supposed to fill up with the avialble files from the workspace once the workspace is loaded? What am I missing?

KLACHAPELLERising Star

asked in Have a question?

Add Hyperlink to Recording

Hello, Is there any way to add a Hyperlink to a network location within a recording?

KLACHAPELLERising Star

asked in Have a question?

Insert Image into Recording

Hello, Is there any way to insert an additional or custom image into a recording step? Maybe as an addition to an explanatory note?

KLACHAPELLERising Star

asked in Have a question?

ClickLearn File Management

Hello, What is the best practice for organizing files in the ClckLearn UI? I can see that we are going to create hundreds of recording, books, etc. but we need a way to organize them on-screen in ClickLearn. I looked at the documentation for Workgroups and Projects and that does not seem to be the answer. I do not even see in ClickLearn how to create a project. All I want is to be able to filter my UI so that all the files pertinent to a certain area of documentation are shown. For example: Just my files for Manufacturing Safety Practices or just Office IFS trainings. How do I do this? Best Regards,Kevin

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