My interest is how to use ClickLearn to build effective business process work instructions. Simply showing the steps of a process is not the same as training someone on the actual process and why certain activities are required. The goal is to help the users understand why they do a certain activity so they can more easily adjust to the new or never thought of issues that they may be faced with later.
To use the old saying...it is better to teach a person to fish than to simply give him a fish.