My interest is how to use ClickLearn to build effective business process work instructions. Simply showing the steps of a process is not the same as training someone on the actual process and why certain activities are required. The goal is to help the users understand why they do a certain activity so they can more easily adjust to the new or never thought of issues that they may be faced with later.
To use the old saying...it is better to teach a person to fish than to simply give him a fish.
Hi Ron,
I absolutely agree! It is vital to IT processes that you know why you are going through a process and how the IT processes are connected to the business processes.
One way of showing the business processes to the end users could be by adding the processes to the recordings. If you have your processes documented fx in Visio or some other tool you could add images from the business processes into notes in a recording.
You could also add a “purpose” chapter into your recordings and then add a note below the chapter that describes the business process and how it fits into the process.
To ensure that this information is added to all your processes I can recommend adding a chapter and a note into your template – then it will appear for all authors to remember.
Then they will be able to learn how to fish, and catch the fish! ;-)
BR Lars
Hi, that’s something I’m currently working on by writing my bachelor thesis.
The title translated would be something like “process orientated user documentation - a guide to create innovative interactive training material”
I really like the tips of
During my recherche I discovered that the documentation of the processes is a good start to create material, but that there are advantages and disadvantages of processes orientated or role-based training. The processes need to have a lot of details and different variation for every other feature to really help.
What information a user need depends on what they already know and what they will do in the software. And there a lot of different types of documentation and each has different requirements.
I would say a mix of process training and maybe in addition some “how to’s” or some short videos for special roles is the best way. But then you would have to document some information twice.
So, I’m still struggling on how to build efficient training programs.
I think, the key is to structure which types of user you have and then decide which forms of content you need.
Maybe my new topic with some questions can help. I would be happy to get some feedback :-)
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