Discussions

When replaying recorded English content in German, the replay currently does not work reliably.ClickLearn is often unable to recognize the fields that were clicked during the English recording.In many cases, an error message such as “Cannot not find …” is displayed. In other cases, ClickLearn does find a field, but it is a completely different one than expected.This suggests that the field translations or mappings between ClickLearn and the IFS system are inconsistent or missing.Is this issue already known or could this please be investigated?We are happy to schedule a session to go through this together if needed. Thank you. 

I’m just familiarizing myself with ClickLearn Attain and doing some experimentation with publishing. When I tried to publish today, I received the warning “Cannot find asset for ‘Custom’”. What does this mean? Is there something I could have set up with my assets in the project? 

Hi allEvery now and then I come across an image that I cannot seem to edit.I have tried:Closing the recording and re-opening copying the step and editing change to full screen and back to crop-to-clickIt just can’t be edited - cannot select the crop area or highlight area, resize or move these.For examples, refer to Project called Multinet, Recording called ‘Create New Project_COPY’ - steps 9/10“Click into the Project Name field and enter the project name”“Click on the data field JAMS/SAP - Project. Enter the JAMS project code”Any assistance would be great

Is there a way to download/export or print off a copy of the Structure that we can keep to refer back to. We  have recently had a situation where two sections were accidentally deleted and then had to be recreated from scratch. It would have been much easier if we had been able to view a copy of the structure prior.Thanks Penny

HelloAre there any known issues with IFS Cloud IFS.ai Copilot? We don’t see UXP addin anymore.BR, Daniel

Sometimes after using UXP a while, we cannot enter spaces to IFS Cloud or IFS.ai Copilot. We press the space key, but nothing happens. After a restart of the browser it works again. Any ideas, what the issue might be?

We have many different projects and one UXP project to gather all contents and providing it to the users in the UXP extension for IFS Cloud.I am successful in defining many different URLs as external content and everything works fine.Just with one project I get the error message above in red. What might the issue be here?

Hi Community I am new here and have a few questions regarding the configuration of the UXP dashboard. Is it possible to configure the usage report to ignore weekendsHow do I save a pdf of the dashboard for sharing with a wider audienceWhat alternative grids are available when configuring a report Thanks for any and all assistanceSuzanne 

Hi, is it possible to generate links to share that have no expiration date, or am I limited to the options 7 Days, 30 Days and 60 Days?Thank you.

In my generated pdf files from the recordings the heading is 'Sample recording'.How and where can I change this text?/Fredrik 

I have updated the font on my portal and when I print to PDF, the font does update as it is in the portal. Any way to update or fix?  Also, when I export to pdf, my pdf prints a blank page at the end of the documentation. Any way to remove?  Note: I am using the attached word template. Please help :) 

When we try record on the sites belonging to orbit, we encounter the problems as seen on the image: It works fine on other sites so the connector is installed and works.Anyone know why this happens?We have considere4d it might be screen captur blocking but we can capture orbit just fine with other recording tools.

Hi all! I’m looking forward to learning more about ClickLearn!  I’ve worked with other similar tools in the past such as Kryon, Skyllful and Trailhead.  Looking forward to discovering what ClickLearn can do to improve performance and adoption within Roxtec.

Hello, My company is migrating to a new email domain.  How would I change the email domain? I’ve watched this video but cannot find the section where you input the domain to only allow access to specific domains.Morten's Corner How to enable O365/Azure authentication for published contentAny help would be appreciated.

I made a screen shot and want to highlight a section, that is not automatically selected by click learn.How can a draw my own frame as a annotation?

My customer is using Version: W1 27.0 (Platform 27.0.41799.0 + Application 27.0.38460.42290), however that is not an available version in Clicklearn---Can a project still be created? 

My Production and publishing are currently not working and my organisation cannot currently access our Learning Portal (containing our published recordings). I am unable to roll back to a previous version as the publishing screen does not show previous versions - see attached screen shot. This is getting quite desperate for my organisation now as we are about to move into the next phase of our ERP system training (the whole reason for getting ClickLearn in the first place). I would be grateful for any and all help. Thanks Penny

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Hi team, When published, for some recordings I get the below error message.For the same project, in the same folder, two recordings are opened successfully, but for the rest I get this error.Image presented in Web clientCould you please assist?!

Hello,I made a recording and in one step I can´t remove/edit the highlighted text in the screenshot.I have set “Full editing” for this step. Does anyone have an idea how to remove the highlighted text?

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