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621 Topics

MortenCommunity Manager

posted in Morten's Corner

Morten's Corner - ClickLearn Classic

A deep dive into the features of ClickLearn ClassicIf you ever find that you need to record ClickLearn Studio itself, look no futher than this video. If you’re curious to learn how to make use of project files, file lists, or how to collaborate with fellow ClickLearn authors, then this video sheds light on these topics. Ever wondered how to set up templates to allow for all recordings to use a predefined set of introduction chapters, introduction notes and finishing notes? Or how you can configure the use of metadata to ensure that recording properties are populated into your PowerPoint, Word, PDF and online documentation? Learn how to view a webpage as if it was a fullscreen application, and how to hide both the Windows taskbar and ClickLearn video controls.It is as if its not even a browser after all! Did you know that you can modify the ClickLearn video to have a slightly faster pace, without speeding up the voice?Traditionally, the instruction is read out - then the animation

MortenCommunity Manager

posted in Morten's Corner

Morten's Corner - ClickLearn Attain

Attain features dissected and explained. Learn how to lock down specific versions of your content for specific ERP versions, revisions, and patch levels. Check out how to use unique AI personas for each segment and map them to different user roles in the ERP system for a truly tailored onboarding experience. Furthermore, learn how to add any type of video, webpage, pdf, “excel sheet”, and stream videos to the dynamic assets for the chats to source. A full-feature video on SCORM, template settings, and best practices. Look no further for a video on the amazing summarization feature available with UXP / UAC! Come check out the new AI Avatars in ClickLearn! A new and awesome way to engage and captivate your audience. Join me in exploring how to run different browsers in App Mode for a clean and app-like ERP experience. Learn how to perform quality assurance for the recordings you are using with the User eXperience Panel and even evaluate if they are eligible at all. Explore advanced edit

LuciaProduct Owner, ClickLearn Universe

posted in Peer exchange

What's your ClickLearn use case?

Tell the Community about what kind of projects you’re using ClickLearn with and find out what your peers from other companies do. If there is anything that you’re in particular proud of, please don’t be shy to share your achievements (# of users trained, speed of user adoption, time / money saved, deadlines met, etc.). Remember that sharing is the very essence of this Community and your use case can be an inspiration to many

MapleEnthusiast

asked in Have a question?

Crop image for replay screenshot

Hi there,I’m struggeling with croping of images, especially for replayed steps in different language.E.g. I have recorded some steps in english and replayed them in german. Croping image for english version is not the deal. But when I try to crop image for replayed steps in german, ClickLearn sometimes ignores my croped area.Englisch Version: German Version: crop image doesn’t workAnd this is how it looks in the editor. The croped area is totally different.What I’m doing wrong? Thx for your help.

pennyelsonRising Star

asked in Have a question?

Step numbering missing

We are using ClickLearn Studio to record from Dynamics 365. Our recordings have shown numbered steps previously but we have set up a new Project and that doesn’t show any numbers on the steps. What is going on. We have imported the publishing template from our main publishing project (where the step numbering works perfectly) into the new project but the numbering has vanished.

MortenCommunity Manager

posted in Morten's Corner

Basic Templating

Learn how to apply company logo, Word, and PowerPoint template to your ClickLearn Attain project.

j9992071Enthusiast

asked in Peer exchange

How can i modify my public profile?

please suggest me that how can i edit my profile?

SarfrazExplorer

asked in Have a question?

Training Recoding video Deleted

I completed a Try it yourself challenge via Click Learn Universe, but ending up deleting the recording that was on one of the files - (I thought I was deleting the project) - Recoding was called “Accounts Payable” and was withing Learning Portal Project. I was trying the Structure and segments exercise - anyway to restore this.

pennyelsonRising Star

asked in Have a question?

Quick Parts in MS Word

Hello,can anyone point me to a list of the Quick Parts field in MS Words and their relative Metadata Tags in ClickLearn.Thanks Penny

pennyelsonRising Star

asked in Have a question?

Image capture - ClickLearn Studio

I have the latest version of ClickLearn Studio. I have noticed with some of our recordings that the image captured shows;The hotspotThe dotted line of the “crop to click area”and then another red box enclosing the whole screenDoes anyone know why I am getting that? - See image belowThanks Penny

Erik HumbertEnthusiast

asked in Have a question?

Can ClickLearn record itself?

I’d like to create a few tutorials on how to use ClickLearn for other authors within our group. Is there a way to record ClickLearn itself?

Paul KarsmakersEnthusiast

asked in Have a question?

Unable to create recording

I have ClickLearn 12.1.56.0 installed and both ClickLearn Connector 12.1.21.0 (Edge) and ClickLearn Connector 12.1.21.0 (Chrome), yet I'm unable to start a recording. The full screen stays greyed out, mentioned green rectangle doesn't appear. .At first, I thought my widescreen monitor, which allows split-screen, was causing this.But if I work on my laptop only (monitor not connected), I have the same issue.

JulieHoodExplorer

asked in Have a question?

Restricting "Published Content?"

Currently all of our authors can see the “Published Content” in the portal; however, some of this training should not be shared. How do we restrict access to the “Published Content” tab? Thanks for the assistance!

AlexTEnthusiast

asked in Have a question?

Deploying UXP to company computers.

We are looking to deploy the UXP to 400 + computers. I have tried the batch file in the guide from the public documentation but it simply does not work. I’ve applied the GPO locally for testing before setting it up on our domain controller. The log file states that the process starts but nothing happens after that.

j9992071Enthusiast

asked in Peer exchange

United Airlines®️ Customer Service™️united airlines customer services

The official customer service phone 1-888-271-2145 number for United Airlines as 1-888-271-2145, United Airlines or the numeric equivalent 1-888-272-2145. You referenced this number for direct live person (OTA +1-888-271-2145 Online Travel Agency) assistance.

Gagan Kumar BeheraExplorer

asked in Have a question?

How to manipulate Iteration Data Table value on ATP

Hi Team, I have a situation where I need to manipulate the value which is present on Iteration data Table during the runtime. e.g I have added a Data Point as Note and the value is updated Iteration Data Table. I need to concatenate some other text along with value present on Iteration Data Table and that will be used on next step.Thanks,Gagan Behera

Daniel EggsteinExplorer

asked in Have a question?

Production already running

HelloMy colleague managed to run a last successful production last friday. I did some changes today and tried to produce the content. The system tells me, that there’s already a production running.is it possible to see production jobs running somewhere? is it possible that we have some jobs running endlessly?Thanks for your help.BR, Daniel

JEHPEExplorer

asked in Have a question?

Issues with Asset Display and Reusing Recordings Across Languages

Hi everyone,I'm currently working on the translation of my trainings and keep running into issues:When a recording (content blocks with image), for example, contains 10 assets (e.g., images), and a different language is selected, only one asset is shown across all recordings instead of the full set. However, when looking at the source, the correct assets are actually there. It’s just that only the first of the 10 is displayed. Some recordings are set to be replayed, but I’d like to reuse the same recordings for other languages as well (video mode only - no assistant). Even though I choose to ignore the translation, it still doesn’t work as expected.To 1: Why is this happening, and what can be done to fix it?To 2: Is there a way to make this work without having to duplicate or re-record the videos for each language?Thanks in advance and best regards,Hona

JEHPEExplorer

asked in Have a question?

Performance Issues when using UXP

Dear all,since integrating ClickLearn into Salesforce, we have noticed a significant drop in system performance. As soon as we deactivate the UXP extension, everything runs smoothly again.Are there any known performance issues when UXP is active? If so, is there a recommended solution or workaround available?UXP is a great feature that we highly value and would prefer not to work without. Thanks in advance and regards,Hona

Gagan Kumar BeheraExplorer

asked in Have a question?

Getting Error Message 0|||

I am getting Error message 0||| on execution log. When I run any Test ATP it is giving this error message on Log. It show when any recoding starts. Please find below screenshot for more details. The execution is aborting without executing all the recording attached on a Test. If there are 3 recording attached to test then It is getting failed after executing the 2nd object.

Gagan Kumar BeheraExplorer

asked in Have a question?

How to attach a file from File Explorer to IFS Cloud

Hi Team, I am automating the IFS Cloud Application. I have a scenario where I have to attach a file on Purchase Order (IFS Cloud). I have created a recording to create Purchase Order on IFS Cloud. while recording the steps after clicking on the browse file button on IFS cloud recording is not recognizing the file explorer. Please suggest is there any way to add the steps to attach the file.

SBrattleEnthusiast

asked in Have a question?

Audit Processes within clicklearn?

Hi everyone! I’m trying to find a way to monitor our employee’s progress regarding clicklearn material. I don’t mean just the analytics where we can see who’s engaged with certain topics the most, but what I’m looking for is actually monitoring the progress of individuals. So for example, if an employee completes a clicklearn and does the ‘try me’ section at the end, is there any way that I can see the results so I know if they’ve engaged with the process or not? The longer term idea would be that I want a certain group of employees to have completed 5 clicklearns, and achieved 100% in each of them before they can attend a specific event, for example. Has anyone developed anything similar? Thank you! Sian

Ciarán MartinExplorer

asked in Have a question?

Errors with Domain Sharing

Hi All, Hope you’re well - thought i’d pop this in the community to see if anybody else had similar issuesWe’ve experienced some issues sharing our Clicklearn published site content with users in seperate domains, that are not linked to our active directory (AD) at all. With users receiving errors stating “Access denied” despite having a login email that uses the approved domain, and sign-in provider (O365).This is causing us some issue with getting our partners to view this training material they need, is there an alternative means to sharing projects outside of the inbuild Sharing & Permissions system in clicklearn such as using enterprise applications, or alternative means?We’ve found that it does allow users to access the system when we share it with their direct email address, but with the scope of how many users we’re inviting this is not a viable long-term solution. example error below Any assistance/info appreciated if others have experienced similar issues! Ciarán M

Francis BodinEnthusiast

asked in Have a question?

Recording a text don't work

Hello When I open the recording tool the green square select the entire txt document, not where my mouse is.I have checked in parameters (application under windows 11), and screen was at 100% scale.I have tried the recording tools with a table and it works well.By advance thank you I have supposed that putting a picture in relation to the text isn’t mandatory and I could add later. I think that I have to create a new document with picture...

Ash HalimEnthusiast

asked in Have a question?

Reports from ClickLearn Attain

Hi,Is there a report that can be extracted which shows the name of users who have passed or failed the Test Me mode for a topic?

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