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OnkeEnthusiast

posted in Have a question?

"Something went wrong" error when editing after recording

After I stop recording and try to edit. It loads to try to save the steps/clicks but gives a "something went wrong" error and I loose everything that I have recorded. How to I ensure that it saves recording/ steps successfully without fail?Is the a maximum number of steps/ time of the recording. Please assist as I cannot use ClickLearn optimally.

timearthurExplorer

asked in Have a question?

Can I add more steps via FSM recordings, to a session that was developed earlier?

I have a clicklearn project and would like to extend it with additional steps obtained from it capturing my FSM workflow. I see in the project the ability to add a step but the only option is to add a content block style. That is, not able to have it simply continue the recording and screen grabs, from FSM. Can you help?

w1dawsonEnthusiast

asked in Have a question?

Action Triangle: Windows Video

When publishing my recordings as a Windows Video (MP4), the field which needs to be clicked on does not have a red square around it, like it does in other formats.I have ticket a box in the setting called ‘action triangle’ as shown in the image, assuming that this was what was missing, but still no luck.Any help would be greatly appreciated.

GeorgieRising Star

asked in Have a question?

Can you have different Word Doc Templates?

Hi guys! My question is a bit more involved than the title suggests. I’d like users to be able to download the full portal as a PDF using Word template A.I would also like users to be able to download the individual recordings as PDFs using Word template B. Is this as simple as setting a different publishing template on the recordings? Thanks :)

Pekka LundströmEnthusiast

asked in Have a question?

Navigate to other recordings using "Add new Question"?

•Hi, Since we are trying to create short recordings we have a need to “link” to other recordings related to the previous…We know that we can use links in text block, but these are statics, so looking more for a dynamic link…•i.e. if you update a recording you wouldn’t need to update you link manually...

Marion PfaffEnthusiast

asked in Have a question?

Is it possible to group text and image later on?

I already structured the process in a different wayNow I want to strucutre the already createded images and text now in a group.Is it possible to change it afterwards?Thanks in advance…Marion

EzzyPidcockEnthusiast

asked in Have a question?

Inside Help Project but no Connectors available

Hi There,I am trying to create a project under ‘Inside Help’ and when i progress through and get to where i select the ‘Connectors’ there are none available to choose and i can’t proceed.Any ideas why?

tonskyEnthusiast

asked in Have a question?

Dashboard & Content Tracking

Hello ClickLearn Community, how are the menu items “Dashboard” and “Content Tracking” supposed to be used? Do you need any specific requirements to use them (i. e. admin-role)? What are all the functions? I couldn’t find any help or guide to use these tools.I think my data basis isn’t useful to work with yet. So an explaination or tutorial with own examples would be very helpful, since I can’t check it on my own.

ChrisVEnthusiast

asked in Have a question?

ClickLearn Not Capturing Fields Within Tabs in APT Screenshot

I am trying to make an APT using ClickLearn on IFS APPS10, but it seems that the screenshot used in the APT flow to scrape data is not able to scrape data from within a tab.For example, in the below screenshot, I want to scrape the data within the “Opportunity Lines” tab, such as the ones highlighted within the red rectangles. When using the screenshot in a fork, it doesn’t recognize these fields and won’t let me click on them to scrape their data.It seems to recognize the entire pane where the Opportunity Lines are as one object, not the individual fields within it - note the blue rectangle around the entire area in the below image:Is there any way I can force the screenshot to scrape this data? Or is this perhaps a bug only on my end?

Eduard SammereierEnthusiast

asked in Have a question?

Adjust the Proxy

How can I adjust the proxy when i get the following error:

Peter FlintoffEnthusiast

asked in Have a question?

Uninstall and reinstall Clicklearn

Hi Morten I am having the edge issue with clicklearn connector, and i believe its because when i initially installed clicklearn soome time ago, i said no to the following message My question is - if i do that, will i lose work created already or will it still be there on re-installation?

ArcAleksSEnthusiast

asked in Peer exchange

IFS Cloud Directory

Hello,I have a question regarding the use of ClickLearn for IFS Cloud. While creating a new project I need to connect to the Cloud directory. What is the login and password that I should use? <see screenshot> I’ve tried my login and password for environment Cloud, but it didn’t work. Could you advise on that?Thank you,

Anthony DeleExplorer

asked in Have a question?

Clicklear portal

Hi, When ClickLearn Material is published and appears in the published content on the ClickLearn portal, how do I get the material to appear in the home section?Please see the attached. Thanks

Barry ClarkEnthusiast

asked in Have a question?

ClickLearn Classic - How to turn off live assist for a single recording?

We have several process’s that do not require live assist and we are having trouble if users activate the live assist. Is there any way to turn it off for a single recording? Best Regards Barry

KLACHAPELLERising Star

asked in Have a question?

Target Open for Editing

Hello Everyone, Could someone point me to some documentation that explains how the “Target Open for Editing” option is used when editing the text on a recording step?

MaxExplorer

asked in Have a question?

Result of inline text block in ppt

I’m not sure if there is something i’m missing. The format of output to powerpoint seem off to me. When using a textblock with the option “inline next” before a screenshot i expect the powerpoint to show both of these steps in the same slide, just like you see them in the browser. Recording editorThe textblock shown in blue with the option “inline next”.The screenshot shown in green. The two steps shown on the webAs expected the two steps are merged when viewing on the web. The textblock is displayed inline on the next step. the powerpoint outputThis is the formatting of the powerpoint file. The two steps are are treated separately and placed into their own slides. expected resultThis is what i expect the powerpoint to look like when using a textblock set to inline next. To be honest, i would much rather prefer to have formatting akin to what can be seen in the browser. Both for the powerpoint output and the pdf output. Any idea on how i can achieve this without using an external to

Derek BankstonEnthusiast

asked in Have a question?

%Percent Signs% in Instruction Text

The % sign is some kind of operator in ClickLearn. If you enter the text: Enter %023017%to find all parts where the description contains 023017. The result is:Enter lick on the field Description23017%to find all parts where the description contains 023017. Is there an escape character or something I can put before my first % sign so ClickLearn doesn’t do whatever it is doing with the percent sign that results in the jumbled text? I’ve tried quotes and a few other things. Double percent signs, etc. And here is the result with the first percent sign removed.

KLACHAPELLERising Star

asked in Peer exchange

ClickLearn Blocked by Windows Defender

Had some weird behavior from ClickLearn this week. Users who previously were able to use the app had the app blocked by both Windows Defender and Trend Micro Security. Once whitelisted in Trend Micro, Windows Defender still blocked it. If “Run Anyway” was selected in Defender, ClickLearn opened but did not function properly. Editing existing recordings only produced empty steps. New recordings failed to open for edit. Then closed down ClickLearn and reopened. No Windows Defender warning. Functions worked fine in the app. Anyone else have this problem?

MaxExplorer

asked in Have a question?

IFS custom UI components

I have had problems with catching custom elements, spent hours on trying to figure out different approaches to get around this issue. At this point i’m wondering if clicklearn can capture any data from the customization layer at all? The green rectangle still shows up on those elements, and it is able to save a screenshot etc. But it looks like non-standard UI element data cannot be caught by clicklearn at all. Is there any documentation on the data editor in the picture below? I dont know how clickearn interacts with IFS during assist or replay, but my guess is that it is parsed and filtered. There has to be a way to use regex or some kind of wildcard character to substitute data. I want to reach out to other users here, have you had similar problems? Did you solve them? Thanks

HoMuAumaEnthusiast

asked in Have a question?

How to enable O365/Azure authentication for published content

Hi,we are going to use the O365 authentification to access the published content.After having published the content and clicking on “O365” in the sign in window we receive a window with the approval request.My question is - what have our O365 admins to do?Any preparation needed?Is there any documentation available?

mackcameronEnthusiast

asked in Have a question?

Custom layout for the learning portal

I’m new to clicklearn and have (I think) searched for answers to this unsuccessfully, hopefully I’m not asking something that has already been addressed.I would like to significantly customise the learning portal, to resemble closer to a business process management model, which clearly indicates which step of a process a user is up to. Usually displaying this as left to right, and possibly with graphical representations of each step, and linking to the relevant recording.While I understand the current tree structure is theoretically representing similar information, I don’t think that it makes it as clear or as obvious to beginner end users.Is this possible? either via templating or the custom CSS?

ArendExplorer

asked in Have a question?

Download of trainings video

Hi all, We have made a nice video for our offshore users, which we would like to be able to add to our Offshore Learning Portal. This portal currently contain all kind of other trainings video’s, and now we want to add the IFS video’s there as well. Is there a way to download the “show me” video so we can upload that into our Offshore Learning Portal?

Ines SousaExplorer

asked in Have a question?

Recordings not showing up in content portal after being published in ClickLearn Studio

I’ve tried to publish several times the content but after doing so, I go to the Content Portal and it doesn’t show any of the new recordings I’ve tried to previously publish. It seems as if, the Content Portal doesn’t change at all, and doesn’t add or remove anything that I do in ClickLearn Studio. This started happening since the new version came out.

hmccabeRising Star

asked in Have a question?

How do you check- in and check-out a recording?

In Attain, occasionally a recording will show as being checked-out even though no one chose to check it out. What causes a recording to be checked-out?

mluperEnthusiast

asked in Peer exchange

Oversold as an IFS Resource

I’ve heard for months that ClickLearn is the answer to the support shortage in the IFS community. I heard that there were over 2,000 tutorials related to IFS in ClickLearn. I was excited to gain access! I have access now. I’m grossly underwhelmed. Our organization has spent over $24,000 USD to date. We have 5, maybe 7 training documents that have been generated through ClickLearn before “the laptop” assigned to ClickLearn was hidden from view. New to the organization, I’m desperate to blow the doors off of IFS. What am I missing? Please point me in the right direction and I’ll be a huge fan. I’m sold on the concept, just finding empty search results….

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