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Unanswered questions

6 Topics
servicestream
Explorer
servicestreamExplorer
asked in Have a question?
Video Editing - Pause Auto Play

Is there a way to pause the Auto Play when editing in the Video Editor? If not, may it be considered for a future release?Many thanksScott

01
Morten
Community Manager
servicestream
Explorer
servicestreamExplorer
asked in Have a question?
Hiding Sensitive Information - Video Editor

I’ve recorded some instructions and masked sensitive information in the written editor using the blur option on the image. However, the sensitive information isn’t masked on the Video editor screens/version.I need to ensure my videos have staff names blurred, and I cannot find how to do this masking in the video editor. I have searched online and cannot find this information. ThanksScott

134
Morten
Community Manager
C
Enthusiast
Ciarán MartinEnthusiast
asked in Have a question?
Clicklearn editing steps

Hi All, We have been using clicklearn to record IFS processes. We were early on advised that editings steps directly could impact clicklearns ability to “replay” content, and update it with future iterations. as such we’ve been using “Note” sections to add notes in, but we’re still left with a number of steps with unclear information to the common user that we don’t want to remove in case it affects the replayCan you please provide clarity in what we can and can’t edit in terms of steps that will affect the replay tool to help enhance our user experience? Kind regards,Ciarán M

283
Plami
Community Manager
R
Enthusiast
RoxheperEnthusiast
asked in Have a question?
Instruction which only a few users can access

Hi, I want to create some instructions which only a few users shall be able to access, it´s reg HR. Is this possible and how do I do it?  

111
Plami
Community Manager
D
Explorer
Daniel EggsteinExplorer
asked in Have a question?
Edge Extension "ClickLearn Connector"

Why do some of our users have a path under “Repository” and some not? How can we set this repository? 

121
Morten
Community Manager
servicestream
Explorer
servicestreamExplorer
asked in Have a question?
Red Highlight Boxes Missing in Show Me

HiI’ve just completed my first recording and edit, then I published successfully.I’m wondering if I can have the red highlight boxes display in the video guides, as well as the written guides? Not sure if there is a setting for this?Also, is there a way to add a ‘glow’ or other enhancement to the mouse pointer in the video guide to make the mouse more obvious to users?Many thanks

182
servicestream
Explorer

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