Skip to main content

- - Knowledge base
Events

Community
Discussions
Peer exchange

Peer exchange

Share your insights and experiences with other ClickLearn users

36 Topics
95 Replies

When you subscribe we will email you when there is a new topic in this category

36 Topics

Recently active

Most replies Most views Newest first

LuciaProduct Owner, ClickLearn Universe

posted in Peer exchange

What's your ClickLearn use case?

Tell the Community about what kind of projects you’re using ClickLearn with and find out what your peers from other companies do. If there is anything that you’re in particular proud of, please don’t be shy to share your achievements (# of users trained, speed of user adoption, time / money saved, deadlines met, etc.). Remember that sharing is the very essence of this Community and your use case can be an inspiration to many

ParulExplorer

asked in Peer exchange

oDATA to understand if learner passed evaluation

Hi,Has anyone been able to create a dashboard for oDATA feed in Attain which can say if a learner using the testme video has passed the evaluation or not? I am trying to understand the oDATA field, but unable to figure out which values to look at.

Cindy EstradaEnthusiast

asked in Peer exchange

Recording edits in Adobe Acrobat DC

Is there a way to record just certain fields in Adobe? I want to show a .pdf file and record which fields need to be edited, but when I start to record I can only capture the entire document. I know that I can edit the size of the image in ClickLearn to show just a portion, but this is not what I wanted to do.

ArcAleksSEnthusiast

asked in Peer exchange

IFS Cloud Directory

Hello,I have a question regarding the use of ClickLearn for IFS Cloud. While creating a new project I need to connect to the Cloud directory. What is the login and password that I should use? <see screenshot> I’ve tried my login and password for environment Cloud, but it didn’t work. Could you advise on that?Thank you,

KLACHAPELLERising Star

asked in Peer exchange

ClickLearn Blocked by Windows Defender

Had some weird behavior from ClickLearn this week. Users who previously were able to use the app had the app blocked by both Windows Defender and Trend Micro Security. Once whitelisted in Trend Micro, Windows Defender still blocked it. If “Run Anyway” was selected in Defender, ClickLearn opened but did not function properly. Editing existing recordings only produced empty steps. New recordings failed to open for edit. Then closed down ClickLearn and reopened. No Windows Defender warning. Functions worked fine in the app. Anyone else have this problem?

asked in Peer exchange

Oversold as an IFS Resource

I’ve heard for months that ClickLearn is the answer to the support shortage in the IFS community. I heard that there were over 2,000 tutorials related to IFS in ClickLearn. I was excited to gain access! I have access now. I’m grossly underwhelmed. Our organization has spent over $24,000 USD to date. We have 5, maybe 7 training documents that have been generated through ClickLearn before “the laptop” assigned to ClickLearn was hidden from view. New to the organization, I’m desperate to blow the doors off of IFS. What am I missing? Please point me in the right direction and I’ll be a huge fan. I’m sold on the concept, just finding empty search results….

PORBBAKEREnthusiast

posted in Peer exchange

IFS App10 - General Recordings sharing

Hi all,Just getting started on creating a full suite of Click-Learn guides for the business and wondered if there are any other users that have created generic recordings for IFS App10 that they would be willing to share? Mainly focused on Doc-Man, Project and Manufacturing. Thanks in advance.Ben

Adrian CozijnExplorer

asked in Peer exchange

Import IFS Scope

Hi Community, I have unsuccesfully tried to import an IFS Scope tool .CSV file. It keeps getting stuck on the file analysis (This is a screenshot of the prompt for importing an IFS Scope tool .CSV).You can see in the screenshot that Clicklearn says that it will close the project for IFS Scope importer to run. But nothing happens, and I cannot close things myself as the prompt blocks it. Does anyone know how to deal with this issue?Kind regards,Adrian CozijnEqeep Consulting B.V.

FOberlinExplorer

posted in Peer exchange

Using IFS Scope Tool with ClickLearn

HiI’m wondering if there are any other IFS users out there who have incorporated the scope tool into ClickLearn? Our implementation partner is using the scope tool, and they’re asking me what format the outputs would need to be in, and I can’t seem to find any information about it. We have our ClickLearn training this Friday so I’d love to get some more detail ahead of time.Thanks in advance!Frederique

trice602Rising Star

posted in Peer exchange

Spell check work around

All, I know that spell check was an issue and last time I checked, there isn’t a solution inside ClickLearn. That said, when your portal grows beyond 1,000 pages of content and steps, with multiple editors, it is easy to not catch misspelled words. I will share my work around: While working on a concordance file for my written processes (separate thread later), I am using a word frequency counter in VBA that counts the word frequency in my huge file. From there, it is VERY easy to see the misspelled words in Word, go to your section in the written steps (the PDF of your training portal), find the specific recording, and then go update the recordings as necessary. In this example, I have misspelled ‘separate’ 7 times, as found in VBA. Before we go too far, don’t be afraid of this VBA, it’s easy and self-explanatory. I also didn’t write it, found it on the Internet and works great. When the script runs, for a 1,200 page doc, it took about 10 minutes to run. Easy peasy. When the

Tara BonitzEnthusiast

asked in Peer exchange

Emulators - Has anyone had any success recording process from Android Apps using an emulator?

I’ve tried BlueStacks with Limited success.

MonaHodgeExplorer

asked in Peer exchange

How to remove a heading or divider from Stucture

Hi,I have added one to many headings and dividers in my structure, is there away to remove these? I have gone to the cut but that doesn’t seem to do anything

FOberlinExplorer

posted in Peer exchange

Training Build while in a remote working environment

HiWe’re working through an IFS implementation, and using ClickLearn as our major content creation tool. We’re also still working remotely due to COVID restrictions in our province, but even as those start to come to an end, our implementation team is still spread out over a wide geographic area, and we’re not co-located.Does anyone have any tips, tricks or strategies for how to best leverage ClickLearn in this type of environment? Did you train more of your team (business analysts) on how to take screen captures, or did you rely on a few central people (training admins) to replicate system steps and do the screen captures? I’d appreciate any insight anyone can share, and happy to share what we find helpful/useful as we progress through our project.Thanks in advance!

EminaEnthusiast

asked in Peer exchange

Experience of replaying into multiple languages

Hi there :)I am wondering if there is anyone who has experience with recording basic instruction videos in 1 language and replayed it from there into more than 10 languages? If so, how did your internal organization looked like and how was it set up? So did you have a central team, or multiple authors who lokalized the training material in own language, etc? if there is any one who would want to exchange experience, I would very much appreciate it. Kind regards,Emina Training Specialist at Lely in the Netherlands

NickiaExperienced Helper

asked in Peer exchange

Maintaining version control and release management for recordings in Attain

During our software development process, we update some of our ClickLearn recordings (via replay) to fit with new release updates. These updates are made prior to the release but are only made public to our end users once the updated features to our software are deployed.To users who also go through this cycle, how have you maintained version control for your recordings during your release process in Attain?In your Attain projects, how have you kept a current version of a recording “live” for your end-users while working on an upcoming version of the same recording?

trice602Rising Star

posted in Peer exchange

Repurposing the email field to use Microsoft 365 Forms

All,We are publishing outside of the CL cloud and hosting training content in OneDrive. With that our ability to use the feedback forms and ratings are not an option for us (that’s a different thread how to turn that off). In this example, I repurposed the email address field and master shelf and book templates to post a link back to Microsoft 365 Forms as our feedback and survey tool. The end result is a standard link which links back to our Microsoft Forms page. Step 1: post your link in the feedback email address field in preferences. Because the way the templates dynamically produce webpages, you cannot just stuff the link in the html templates, you have to call the link from this field. Step 2: in the shelf and book templates, under ENDOBJECT0, I am replacing the <li class=”support”> … </li> with the contents below. The variance %7 is the email field from the previous step that I am repurposing for the external link. Reproduce and enjoy!

trice602Rising Star

posted in Peer exchange

Adding a custom button to the shelf/book template

Hi All, I’ve learned a lot from this community so wanted to take a moment and give something back; this is not too complicated or difficult. I wanted to add a custom button to the shelf template, next to the ‘download full portal’ existing button. The button I am adding is “Download Glossary” which is an external link. To this to I copied the html code for “Download full portal” and added it below the existing button, then added the variable name in FINALREPLACE. Lots of different ways to do this, this is just one way to get there. Enjoy!

tushi_awesomeanalystEnthusiast

posted in Peer exchange

ClickLearn experiences so far from other companies

I am currently updating the training material of our company, Rockwool International A/S by using clicklearn, so would like to get more insights from the people already using it. I would highly appreciate the people in this community, if they could share their experiences so far. On top of that, it would be awesome if we can organise a skype/teams session to view your work for inspiration.

JMPExplorer

posted in Peer exchange

Dynamics CRM & CliclLearn Portal

I am curious how other authors are pointing their audience to the ClickLearn Portal. Our CRM Dynamics is very customozed and I would like to see how others are using the ClickLearn icon for User navigation to the Portal. I am wanting to put the ClickLearn icon on the task bar within each CRM entity (we have several) so User just click and land in the portal like:What are the rest of you doing to get your Users to the Portal?

trice602Rising Star

posted in Peer exchange

Success! I was able to use Replay with Cases!!!

Thanks for the supporting videos and this community website, I was able to successfully move from repeater to cases to replay steps in IFS6. Exciting!

Thierry P.Enthusiast

asked in Peer exchange

Gestion du nombre de caractère dans le titre

Bonjour,La longueur du titre peut parfois tenir sur 2 lignes dans les docs PPT. Si je rajoute une note ou un chapitre la fin du titre vient s’inscrire sur le nom de chapitre. Comment puis je gérer cela ?

amygracerExplorer

asked in Peer exchange

Scaling on a frame by frame basis

I am using ClickLearn primarily for videos, which will then be played within our Customer Support Portal (we use Zendesk).I would like to be able to switch between a full screen view and the zoomed in scaled view on the video.For example, on one step in my video, I am explaining how to add an item to a sales quote. I have the text read as part of the note attached to a group of steps.The full screen is shown In the background.I then show the video just clicking through the columns that I explained in the text, but I don’t have narration here.I would like to zoom in only on that step, and then maybe add a callout or highlight to the columns being clicked.Does anyone know how to do this?

Trudy BettsEnthusiast

asked in Peer exchange

Hi, We are launching IFS Aurena in the business and I am interested in how we can use ClickLearn for training on this? Is anyone else doing this?

Helio CostaEnthusiast

posted in Peer exchange

Using ClickLearn to deliver Support for and how to use new features

As an ERP and software solution provider we deliver solutions in different areas, Chemistry Manufacturing, Professional Services, Retail and Distribution. To help our customers with this solutions, we create the how to use, how to get result, and do in the right orientation training material. This is used for new users in companies and in new projects. Help the customers to review and lesson or to know how to in their on time interacting with our project or support team for questions with smart content cause of achieved knowledge. Additional documents as Word and Power Point allow the customer to manage their own language given to end user the proper approach for each feature.

Leonie HoghExplorer

posted in Peer exchange

Survey on how to create good user documentation

Hi everyone,I currently writing the last pages of my thesis about how to create good user documentation for specific business line ERP system.But @Per gave me the idea to ask you to get more information, ideas and share the knowledge.I discovered that there are a lot of different types of user documentation for software, for example first steps, training material for different tasks, describing features, function or buttons on a page. And the different types of documentation have different requirements.I think, ClickLearn has so many brilliant features to meet all the different requirements.To do that in an efficient way and with good quality over time, I think it’s necessary to implement procedures for the documentation project. Like @Christines Project Plan Workbook. My biggest question is how to create a whole documentation for a complex standard version of an ERP system, because there are so many different features, ways to do a task and users with different experience.Hope some o

1
2

Page 1 / 2

Badges

ClickLearnSupporthas earned the badge Talk Master
Valerie Sohmhas earned the badge Talk Master
pennyelsonhas earned the badge Talk Master
Matt Bhas earned the badge Talk Master
Eduard Sammereierhas earned the badge Talk Master

Show all badges

Powered by Gainsight

Terms & Conditions

Sign up

Already have an account? Login

NOTE: When creating a new account, please note you will by default receive e-mails regarding ClickLearn community activities. You can manage your email preferences under your personal Profile settings. ClickLearn collects personal data to enable your use and to develop and improve the community and to provide you the most useful service, as detailed in the Privacy Policy. We only accept personal accounts. Fake accounts (users engaging under fake names),or group accounts will not be accepted.

Social Login

Login with Token

or

Username - please enter your Username, NOT your email address *

E-mail address *

Company *

Job Title *

Receive community digest emails?

(Private)

Only you and moderators can see this information

*

Yes No

City *

Country *

Password *

I accept the terms & conditions

loginBox.register.email_repeat

Login to the community

No account yet? Create an account

Social Login

Login with Token

or

Username or Email

Password

Remember me

Forgot password?

Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.

Enter your e-mail address

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

OK

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.

OK