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Peer exchange

Share your insights and experiences with other ClickLearn users

  • 39 Topics
  • 95 Replies
39 Topics
Lucia
Rising Star
LuciaProduct Owner, ClickLearn Universe
posted in Peer exchange
What's your ClickLearn use case?

Tell the Community about what kind of projects you’re using ClickLearn with and find out what your peers from other companies do. If there is anything that you’re in particular proud of, please don’t be shy to share your achievements (# of users trained, speed of user adoption, time / money saved, deadlines met, etc.). Remember that sharing is the very essence of this Community and your use case can be an inspiration to many 

81438
trice602
Rising Star
J
Enthusiast
j9992071Enthusiast
asked in Peer exchange
United Airlines®️ Customer Service™️united airlines customer services

The official customer service phone 1-888-271-2145 number for United Airlines as 1-888-271-2145, United Airlines or the numeric equivalent 1-888-272-2145. You referenced this number for direct live person (OTA +1-888-271-2145 Online Travel Agency) assistance.

60
J
Enthusiast
J
Enthusiast
j9992071Enthusiast
asked in Peer exchange
How can i modify my public profile?

please suggest me that how can i edit my profile?

40
J
Enthusiast
Yvonne Parle
Enthusiast
Yvonne ParleEnthusiast
posted in Peer exchange
ClickLearn & Synthesia

I am looking for other people/companies using ClickLearn and Synthesia together to share ideas together.

60
Yvonne Parle
Enthusiast
P
Explorer
ParulExplorer
asked in Peer exchange
oDATA to understand if learner passed evaluation

Hi,Has anyone been able to create a dashboard for oDATA feed in Attain which can say if a learner using the testme video has passed the evaluation or not? I am trying to understand the oDATA field, but unable to figure out which values to look at. 

630
P
Explorer
C
Enthusiast
Cindy EstradaEnthusiast
asked in Peer exchange
Recording edits in Adobe Acrobat DC

Is there a way to record just certain fields in Adobe?  I want to show a .pdf file and record which fields need to be edited, but when I start to record I can only capture the entire document. I know that I can edit the size of the image in ClickLearn to show just a portion, but this is not what I wanted to do.

383
Morten
Community Manager
A
Enthusiast
ArcAleksSEnthusiast
asked in Peer exchange
IFS Cloud Directory

Hello,I have a question regarding the use of ClickLearn for IFS Cloud. While creating a new project I need to connect to the Cloud directory. What is the login and password that I should use? <see screenshot> I’ve tried my login and password for environment Cloud, but it didn’t work. Could you advise on that?Thank you, 

1081
Morten
Community Manager
K
Rising Star
KLACHAPELLERising Star
asked in Peer exchange
ClickLearn Blocked by Windows Defender

Had some weird behavior from ClickLearn this week. Users who previously were able to use the app had the app blocked by both Windows Defender and Trend Micro Security. Once whitelisted in Trend Micro, Windows Defender still blocked it. If “Run Anyway” was selected in Defender, ClickLearn opened but did not function properly. Editing existing recordings only produced empty steps. New recordings failed to open for edit. Then closed down ClickLearn and reopened. No Windows Defender warning. Functions worked fine in the app. Anyone else have this problem?

941
Morten
Community Manager
M
Enthusiast
mluper
asked in Peer exchange
Oversold as an IFS Resource

I’ve heard for months that ClickLearn is the answer to the support shortage in the IFS community. I heard that there were over 2,000 tutorials related to IFS in ClickLearn. I was excited to gain access! I have access now. I’m grossly underwhelmed. Our organization has spent over $24,000 USD to date. We have 5, maybe 7 training documents that have been generated through ClickLearn before  “the laptop” assigned to ClickLearn was hidden from view.  New to the organization, I’m desperate to blow the doors off of IFS. What am I missing? Please point me in the right direction and I’ll be a huge fan. I’m sold on the concept, just finding empty search results….

1012
M
Enthusiast
P
Enthusiast
PORBBAKEREnthusiast
posted in Peer exchange
IFS App10 - General Recordings sharing

Hi all,Just getting started on creating a full suite of Click-Learn guides for the business and wondered if there are any other users that have created generic recordings for IFS App10 that they would be willing to share? Mainly focused on Doc-Man, Project and Manufacturing.  Thanks in advance.Ben

200
P
Enthusiast
Adrian Cozijn
Explorer
Adrian CozijnExplorer
asked in Peer exchange
Import IFS Scope

Hi Community, I have unsuccesfully tried to import an IFS Scope tool .CSV file. It keeps getting stuck on the file analysis (This is a screenshot of the prompt for importing an IFS Scope tool .CSV).You can see in the screenshot that Clicklearn says that it will close the project for IFS Scope importer to run. But nothing happens, and I cannot close things myself as the prompt blocks it. Does anyone know how to deal with this issue?Kind regards,Adrian CozijnEqeep Consulting B.V.

2061
Morten
Community Manager
F
Explorer
FOberlinExplorer
posted in Peer exchange
Using IFS Scope Tool with ClickLearn

HiI’m wondering if there are any other IFS users out there who have incorporated the scope tool into ClickLearn? Our implementation partner is using the scope tool, and they’re asking me what format the outputs would need to be in, and I can’t seem to find any information about it. We have our ClickLearn training this Friday so I’d love to get some more detail ahead of time.Thanks in advance!Frederique 

7965
F
Explorer
trice602
Rising Star
trice602Rising Star
posted in Peer exchange
Spell check work around

All, I know that spell check was an issue and last time I checked, there isn’t a solution inside ClickLearn.  That said, when your portal grows beyond 1,000 pages of content and steps, with multiple editors, it is easy to not catch misspelled words.  I will share my work around: While working on a concordance file for my written processes (separate thread later), I am using a word frequency counter in VBA that counts the word frequency in my huge file.  From there, it is VERY easy to see the misspelled words in Word, go to your section in the written steps (the PDF of your training portal), find the specific recording, and then go update the recordings as necessary.   In this example, I have misspelled ‘separate’ 7 times, as found in VBA. Before we go too far, don’t be afraid of this VBA, it’s easy and self-explanatory.  I also didn’t write it, found it on the Internet and works great.  When the script runs, for a 1,200 page doc, it took about 10 minutes to run.  Easy peasy.  When the

642
trice602
Rising Star
T
Enthusiast
Tara BonitzEnthusiast
asked in Peer exchange
Emulators - Has anyone had any success recording process from Android Apps using an emulator?

I’ve tried BlueStacks with Limited success. 

441
Morten
Community Manager
M
Explorer
MonaHodgeExplorer
asked in Peer exchange
How to remove a heading or divider from Stucture

Hi,I have added one to many headings and dividers  in my structure, is there away to remove these?  I have gone to the cut but that doesn’t seem to do anything

391
N
Experienced Helper
F
Explorer
FOberlinExplorer
posted in Peer exchange
Training Build while in a remote working environment

HiWe’re working through an IFS implementation, and using ClickLearn as our major content creation tool. We’re also still working remotely due to COVID restrictions in our province, but even as those start to come to an end, our implementation team is still spread out over a wide geographic area, and we’re not co-located.Does anyone have any tips, tricks or strategies for how to best leverage ClickLearn in this type of environment? Did you train more of your team (business analysts) on how to take screen captures, or did you rely on a few central people (training admins) to replicate system steps and do the screen captures? I’d appreciate any insight anyone can share, and happy to share what we find helpful/useful as we progress through our project.Thanks in advance!

381
Per
Super User
E
Enthusiast
EminaEnthusiast
asked in Peer exchange
Experience of replaying into multiple languages

Hi there :)I am wondering if there is anyone who has experience with recording basic instruction videos in 1 language and replayed it from there into more than 10 languages? If so, how did your internal organization looked like and how was it set up? So did you have a central team, or multiple authors who lokalized the training material in own language, etc? if there is any one who would want to exchange experience, I would very much appreciate it.  Kind regards,Emina Training Specialist at Lely in the Netherlands 

1100
E
Enthusiast
N
Experienced Helper
NickiaExperienced Helper
asked in Peer exchange
Maintaining version control and release management for recordings in Attain

During our software development process, we update some of our ClickLearn recordings (via replay) to fit with new release updates. These updates are made prior to the release but are only made public to our end users once the updated features to our software are deployed.To users who also go through this cycle, how have you maintained version control for your recordings during your release process in Attain?In your Attain projects, how have you kept a current version of a recording “live” for your end-users while working on an upcoming version of the same recording? 

962
N
Experienced Helper
trice602
Rising Star
trice602Rising Star
posted in Peer exchange
Repurposing the email field to use Microsoft 365 Forms

All,We are publishing outside of the CL cloud and hosting training content in OneDrive.  With that our ability to use the feedback forms and ratings are not an option for us (that’s a different thread how to turn that off).  In this example, I repurposed the email address field and master shelf and book templates to post a link back to Microsoft 365 Forms as our feedback and survey tool. The end result is a standard link which links back to our Microsoft Forms page. Step 1:  post your link in the feedback email address field in preferences.  Because the way the templates dynamically produce webpages, you cannot just stuff the link in the html templates, you have to call the link from this field. Step 2:  in the shelf and book templates, under ENDOBJECT0, I am replacing the <li class=”support”> … </li> with the contents below.  The variance %7 is the email field from the previous step that I am repurposing for the external link. Reproduce and enjoy!

130
trice602
Rising Star
trice602
Rising Star
trice602Rising Star
posted in Peer exchange
Adding a custom button to the shelf/book template

Hi All, I’ve learned a lot from this community so wanted to take a moment and give something back; this is not too complicated or difficult.  I wanted to add a custom button to the shelf template, next to the ‘download full portal’ existing button.  The button I am adding is “Download Glossary” which is an external link.  To this to I copied the html code for “Download full portal” and added it below the existing button, then added the variable name in FINALREPLACE.  Lots of different ways to do this, this is just one way to get there.  Enjoy!  

612
trice602
Rising Star
T
Enthusiast
tushi_awesomeanalystEnthusiast
posted in Peer exchange
ClickLearn experiences so far from other companies

I am  currently updating the training material of our company, Rockwool International A/S by using clicklearn, so would like to get more insights from the people already using it. I would highly appreciate the people in this community, if they could share their experiences so far. On top of that, it would be awesome if we can organise a skype/teams session to view your  work for inspiration.    

2003
trice602
Rising Star
J
Explorer
JMPExplorer
posted in Peer exchange
Dynamics CRM & CliclLearn Portal

I am curious how other authors are pointing their audience to the ClickLearn Portal.  Our CRM Dynamics is very customozed and I would like to see how others are using the ClickLearn icon for User navigation to the Portal.  I am wanting to put the ClickLearn icon on the task bar within each CRM entity (we have several) so User just click and land in the portal like:What are the rest of you doing to get your Users to the Portal?

2494
trice602
Rising Star
trice602
Rising Star
trice602Rising Star
posted in Peer exchange
Success! I was able to use Replay with Cases!!!

Thanks for the supporting videos and this community website, I was able to successfully move from repeater to cases to replay steps in IFS6.  Exciting!  

290
trice602
Rising Star
T
Enthusiast
Thierry P.Enthusiast
asked in Peer exchange
Gestion du nombre de caractère dans le titre

Bonjour,La longueur du titre peut parfois tenir sur 2 lignes dans les docs PPT. Si je rajoute une note ou un chapitre la fin du titre vient s’inscrire sur le nom de chapitre. Comment puis je gérer cela ? 

323
Morten
Community Manager
A
Explorer
amygracerExplorer
asked in Peer exchange
Scaling on a frame by frame basis

I am using ClickLearn primarily for videos, which will then be played within our Customer Support Portal (we use Zendesk).I would like to be able to switch between a full screen view and the zoomed in scaled view on the video.For example, on one step in my video, I am explaining how to add an item to a sales quote. I have the text read as part of the note attached to a group of steps.The full screen is shown In the background.I then show the video just clicking through the columns that I explained in the text, but I don’t have narration here.I would like to zoom in only on that step, and then maybe add a callout or highlight to the columns being clicked.Does anyone know how to do this?

753
Morten
Community Manager

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