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servicestream
Explorer
servicestreamExplorer
asked in Have a question?
Video Editing - Pause Auto Play

Is there a way to pause the Auto Play when editing in the Video Editor? If not, may it be considered for a future release?Many thanksScott

01
Morten
Community Manager
servicestream
Explorer
servicestreamExplorer
asked in Have a question?
Hiding Sensitive Information - Video Editor

I’ve recorded some instructions and masked sensitive information in the written editor using the blur option on the image. However, the sensitive information isn’t masked on the Video editor screens/version.I need to ensure my videos have staff names blurred, and I cannot find how to do this masking in the video editor. I have searched online and cannot find this information. ThanksScott

134
Morten
Community Manager
C
Enthusiast
Ciarán MartinEnthusiast
asked in Have a question?
Clicklearn editing steps

Hi All, We have been using clicklearn to record IFS processes. We were early on advised that editings steps directly could impact clicklearns ability to “replay” content, and update it with future iterations. as such we’ve been using “Note” sections to add notes in, but we’re still left with a number of steps with unclear information to the common user that we don’t want to remove in case it affects the replayCan you please provide clarity in what we can and can’t edit in terms of steps that will affect the replay tool to help enhance our user experience? Kind regards,Ciarán M

283
Plami
Community Manager
S
Enthusiast
slangleyEnthusiast
asked in Have a question?
Publishing Template - No option to make the images entire screen

 

263
Morten
Community Manager
R
Enthusiast
RoxheperEnthusiast
asked in Have a question?
Instruction which only a few users can access

Hi, I want to create some instructions which only a few users shall be able to access, it´s reg HR. Is this possible and how do I do it?  

111
Plami
Community Manager
D
Explorer
Dan WymerExplorer
asked in Have a question?
How do you update the ClickLearn Native Messaging Host?

I have got two authors who are receiving the error “Please make sure to update the ClickLearn Native Messaging Host” and when trying to record from IFS10 Aurena using Chrome, the green box is only highlighting the whole screen rather than individual screens.I have tried removing and re-adding the ClickLearn Chrome Connector but the same message appears.Also, I have been able to log on myself and create a recording successfully.We are using ClickLearn Attain and I can’t seem to find anything about how to update the Native Messaging Host.Does anyone know either how to update the Native Messaging Host or what else to do to resolve this error please?

1202
M
Explorer
D
Explorer
Daniel EggsteinExplorer
asked in Have a question?
Edge Extension "ClickLearn Connector"

Why do some of our users have a path under “Repository” and some not? How can we set this repository? 

121
Morten
Community Manager
ClickLearnSupport
Community Manager
ClickLearnSupportCommunity Manager
published in Attain: FAQ
Can I run ClickLearn Studio on a Mac?

 ClickLearn Studio requires Windows to run. However, you can use it on a Mac by installing a virtual PC with Windows and recording within that setup. Learn more: Minimum requirements for using ClickLearn Studio 

90
ClickLearnSupport
Community Manager
servicestream
Explorer
servicestreamExplorer
asked in Have a question?
Red Highlight Boxes Missing in Show Me

HiI’ve just completed my first recording and edit, then I published successfully.I’m wondering if I can have the red highlight boxes display in the video guides, as well as the written guides? Not sure if there is a setting for this?Also, is there a way to add a ‘glow’ or other enhancement to the mouse pointer in the video guide to make the mouse more obvious to users?Many thanks

182
servicestream
Explorer
Morten
Community Manager
MortenCommunity Manager
published in Attain: FAQ
How do I contact ClickLearn support?

To contact ClickLearn Support for project-specific issues, such as problems with Replay or the editing your recording, please use the "Report" or "Report a Problem" tool.  general UI:? - Report a problem Report an issue from a recording:Click the Report icon on the top right, which is the first of 4 icons from the left.select issue area, describe issue, check box, and send report.  For general support inquiries, please send an email with all relevant information or screenshots to support@clicklearn.com where a member of Support will assist you.

130
Morten
Community Manager
Morten
Community Manager
MortenCommunity Manager
published in Attain: FAQ
What do I do when my replay fails?

What is replay?Replay is an advanced feature which allows you to have ClickLearn re-record your work instruction on your live system. When is it used?The replay feature is typically used when you wish to reflect UI changes, system updates, modification to data, an additional UI language, or field labels in your work instruction without having to re-record everything manually. Why would a replay fail?99% of the time when replay fails it is due to the data. clicklearn records and captures the actual data in the system, for example when you select data from a table then each cell from each column will have its value recorded, and if any of the data has changed, then you are basically asking clicklearn to click something that no longer exists, hence the replay would fail. Can I revert my changes so I don’t have red screens saying “replay failed”?Yes, by right-clicking the recording you can chose “restore version”, and just chose the version prior to the replay. The version number will incr

180
Morten
Community Manager
servicestream
Explorer
servicestreamExplorer
asked in Have a question?
Asset Upload - Size Limit?

Hi all - I’m new to the Community, and ClickLearn too.I’m trying to upload a large file (a training session recording made in Teams) as an asset into my project. The file is 1,500MB in size. I’ve tried to upload it as a recording asset a couple of times, but it keeps failing to upload. Is there a size limit for files that can be addded as assets in ClickLearn Studio?Many thanksScott

243
Morten
Community Manager

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