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ClickLearnProductTeam
Community Manager
ClickLearnProductTeamCommunity Manager
posted in Community Live!
ClickLearn Community Live: LevelUp – Experience the full potential of ClickLearn

Hello ClickLearn Authors!The most awaited event is here! We are thrilled to announce our upcoming event on May 22nd 2025, from 9:00 am Eastern time or 15:00 CET, ClickLearn Community Live: LevelUp. This time, we are bringing new speakers, new vibes, and lots of learning about ClickLearn features.  About the event This will be a live session on YouTube, hosted by our CEO Joachim, expert Customer Support Consultant Morten, popularly known here for Morten’s Corner and Customer Experience Lead, Jenna. It is completely free and open to everyone, that means you can even invite your friends to join and participate in learning about ClickLearn. All they need to do is Sign-up to the Community page and click on the event: ClickLearn Community Live: LevelUp! That’s about the event, now let’s talk about what we will be talking about in the event. 😉 What will you learn (and Actually Use)?💡 This isn't just about features, it's about leveling up your ClickLearn skills with guidance from the experts

160
ClickLearnProductTeam
Community Manager
Morten
Community Manager
MortenCommunity Manager
published in Morten's Corner
Morten's Corner - AI Chat Assistants

Check out how to use unique AI personas for each segment and map them to different user roles in the ERP system for a truly tailored onboarding experience. Furthermore, learn how to add any type of video, webpage, pdf, “excel sheet”, and stream videos to the dynamic assets for the chats to source. 00:21 Scope of today00:58 What are AI chat personas?01:40 Which licenses carry AI capabilities?02:18 How to configure the AI personas03:15 Configuring the AI Assistant for a specific segment and system role04:20 Selecting the Persona for the Custom AI Assistant04:53 Adding predefined questions for the Assistant05:10 History and response length05:33 Adding Source content06:00 Adding a Disclaimer for the AI Assistant06:46 Adding a new custom AI Assistant07:09 Creating a new segment07:45 Adding new Dynamic Assets08:28 Mapping Dynamic Assets as Additional AI Sources09:00 Create new system role and map to segment09:50 Configuring the new Custom AI assistant10:15 Configuring the prompt for the AI a

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Morten
Community Manager
L
Explorer
lukaskExplorer
asked in Have a question?
Connect to published ClickLearn Portal

We are building a chat bot to to serve as a ‘frequently asked questions’ chatbot for our Document Management System. A lot of knowledge comes from the exported ClickLearn portal pdf. This does the job but it’s not very scalable, every time we make a change to ClickLearn, we need to re-export the portal and upload it to the knowledge source. It’s also missing a direct link to the ClickLearn page. I can think of two ways of improving this. ClickLearn API  Is there a ClickLearn API that I can connect to my chat bot that is able to search through my portal, retrieve answers, and contain a link back to the portal? Potentially leveraging MCP (Model Context Protocol) allowing it to connect to different LLMs, including ChatGPT, Claude or Copilot. I appreciate that may not be on the short-term roadmap (I think it should be!). So the next best option I can think of is: Include URL in published PDF How do I include the URL or UUID of each module in the published ‘Download Full Portal’ pdf? That w

122
JoachimSchiermacher
ClickLearn CEO
D
Explorer
Daniel EggsteinExplorer
asked in Have a question?
The service is unavailable

When we try to view our published training content we get the message, that the service is unavailable.Is it a genereal temporary problem with the platform? Can we check the status of your platform somewhere?

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Morten
Community Manager
D
Explorer
Daniel EggsteinExplorer
asked in Have a question?
APT execute powershell or cmd file

HiI am trying to write my own log information by using the execute function in APT. My example works when I start it from cmd. As long as I try to start a file without parameters it works also from Clicklearn APT. But if I want to pass parameters, it does not work anymore.What happens with the call in the background? How do I need to set it up so it works with parameters? I already tried to use additional parameters in the GUI, but then it separates the parameters by comma which is not working as well.Thanks for your advice. If you have a better way to write a structured log from anywhere in a test, please tell me. My goal is to have a monitoring over multiple test results with comparison with expected values and I don’t want to check dozens of log files every morning.Daniel

71
Morten
Community Manager
S
Explorer
Søren ThornholmExplorer
asked in Have a question?
Guide for iphone

So we have tried making a guide for iphone but have hit a roadblok in that using screenshots the background when watching the video contains image of a word dokument.It is belived this stammers back from when the guide was created as it had to start with a recording, the recoding have been deleted from the guide and now only the screenshots remain but in the video guide the recording is still there and it enlarges the area making it very hard to see the iphone screenshots.Anyone who has tried a similar concept or has an idea how to fix it?

304
S
Explorer
N
Enthusiast
Niranjana PattabiramanEnthusiast
asked in Have a question?
UXP - Replay

ClickLearn Team,Could you please clarify whether executing a full replay is mandatory for UXP to function effectively, or if using UXP Assist for testing is adequate—especially when preparing for future changes in the system?

141
Morten
Community Manager
M
Explorer
MonaHodgeExplorer
asked in Have a question?
Changes to Recordings

Hi,I've updated the title of my recording, but when I go to the structure, the new title isn't appearing. I removed the analyzer and tried again, but the updated data still isn't showing up.

191
Plami
Community Manager

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