ClickLearn
Internal · Jan - Jun 2026
THE CX TIMES
Issue #1 · June 2026 · The First Half 2026 Re-cap
💬 Jen's Corner
Heads up: Jennifer will be going on maternity leave soon through the rest of 2026. In the meantime, Jenna will be stepping in as her deputy (Thank you, Jenna! 🙏). Reach out to her for anything you'd normally direct to Jennifer.
↓ 12.8%
Churn ARR YTD
vs same period 2025
↓ 2.6pp
Churn Rate YTD
8.3% vs 10.9% last year
↓ 17.0pp
Y1 Churn Share
15.8% vs 32.8% last year
⚠️ We're currently trending towards 17.6% full-year churn against a budget of 16.5%.
Six months in, and the results speak for themselves: churn is down, support is faster, the team has grown, and a wave of initiatives are in build or in flight.
👇 Read the full picture from each team below.
🎉
5 multi-year renewals signed by Customer Success - a fantastic result and a real signal of customer confidence in ClickLearn.
We've cleaned up a massive amount of content (still in progress), optimized our Community platform, and the entire CX team has been deep in the weeds QA-ing our new Customer Certifications - a huge lift that's taking significant time and effort across the board. Thank you to everyone involved. 🙏
H2 2026: What's Ahead
The second half is where everything lands. Customer Certifications will launch alongside a new T3/T4 engagement strategy - engaging and supporting our T3/T4 customers in a structured, scalable way, including out-of-the-box onboarding templates. We'll sharpen our focus on Q4 renewals and roll out a Customer Success template anchored in metrics and ROI. We're planning a Community platform migration, continuing to raise the bar on Product Documentation, and moving toward a leaner, more compelling release notes format. Our Customer Spotlight series will find its cadence, and in October we're preparing for a Masterclass.
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