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505 Topics
J
Explorer
JEHPEExplorer
asked in Have a question?
Performance Issues when using UXP

Dear all,since integrating ClickLearn into Salesforce, we have noticed a significant drop in system performance. As soon as we deactivate the UXP extension, everything runs smoothly again.Are there any known performance issues when UXP is active? If so, is there a recommended solution or workaround available?UXP is a great feature that we highly value and would prefer not to work without. Thanks in advance and regards,Hona

151
Morten
Community Manager
G
Enthusiast
Gagan Kumar BeheraEnthusiast
asked in Have a question?
Getting Error Message 0|||

I am getting Error message 0||| on execution log. When I run any Test ATP it is giving this error message on Log. It show when any recoding starts. Please find below screenshot for more  details. The execution is aborting without executing all the recording attached on a Test. If there are 3 recording attached to test then It is getting failed after executing the 2nd object.  

113
Morten
Community Manager
G
Enthusiast
Gagan Kumar BeheraEnthusiast
asked in Have a question?
How to attach a file from File Explorer to IFS Cloud

Hi Team, I am automating the IFS Cloud Application. I have a scenario where I have to attach a file on Purchase Order (IFS Cloud). I have created a recording to create Purchase Order on IFS Cloud. while recording the steps after clicking on the browse file button on IFS cloud recording is not recognizing the file explorer. Please suggest is there any way to add the steps to attach the file.   

101
Morten
Community Manager
Paul Karsmakers
Enthusiast
Paul KarsmakersEnthusiast
asked in Have a question?
Unable to create recording

I have ClickLearn 12.1.56.0 installed and both ClickLearn Connector 12.1.21.0 (Edge) and ClickLearn Connector 12.1.21.0 (Chrome), yet I'm unable to start a recording. The full screen stays greyed out, mentioned green rectangle doesn't appear. .At first, I thought my widescreen monitor, which allows split-screen, was causing this.But if I work on my laptop only (monitor not connected), I have the same issue.

122
Paul Karsmakers
Enthusiast
S
Enthusiast
SBrattleEnthusiast
asked in Have a question?
Audit Processes within clicklearn?

Hi everyone! I’m trying to find a way to monitor our employee’s progress regarding clicklearn material. I don’t mean just the analytics where we can see who’s engaged with certain topics the most, but what I’m looking for is actually monitoring the progress of individuals. So for example, if an employee completes a clicklearn and does the ‘try me’ section at the end, is there any way that I can see the results so I know if they’ve engaged with the process or not?  The longer term idea would be that I want a certain group of employees to have completed 5 clicklearns, and achieved 100% in each of them before they can attend a specific event, for example. Has anyone developed anything similar?  Thank you! Sian 

273
Morten
Community Manager
Ciarán Martin
Explorer
Ciarán MartinExplorer
asked in Have a question?
Errors with Domain Sharing

Hi All, Hope you’re well - thought i’d pop this in the community to see if anybody else had similar issuesWe’ve experienced some issues sharing our Clicklearn published site content with users in seperate domains, that are not linked to our active directory (AD) at all. With users receiving errors stating “Access denied” despite having a login email that uses the approved domain, and sign-in provider (O365).This is causing us some issue with getting our partners to view this training material they need, is there an alternative means to sharing projects outside of the inbuild Sharing & Permissions system in clicklearn such as using enterprise applications, or alternative means?We’ve found that it does allow users to access the system when we share it with their direct email address, but with the scope of how many users we’re inviting this is not a viable long-term solution. example error below Any assistance/info appreciated if others have experienced similar issues! Ciarán M  

103
Morten
Community Manager
F
Enthusiast
Francis BodinEnthusiast
asked in Have a question?
Recording a text don't work

Hello When I open the recording tool the green square select the entire txt document, not where my mouse is.I have checked in parameters (application under windows 11), and screen was at 100% scale.I have tried the recording tools with a table and it works well.By advance thank you I have supposed that putting a picture in relation to the text isn’t mandatory and I could add later. I think that I have to create a new document with picture...

215
Morten
Community Manager
A
Enthusiast
Ash HalimEnthusiast
asked in Have a question?
Reports from ClickLearn Attain

Hi,Is there a report that can be extracted which shows the name of users who have passed or failed the Test Me mode for a topic?

174
A
Enthusiast
P
Rising Star
pennyelsonRising Star
asked in Have a question?
Why isn't the AI Avatar button showing in my video edit option?

Hello, just wondering if it is only possible to add an avatar to my videos by signing up for Colossyan?When I look at the video screen editing option - i cannot see the AI Avatar button shown below.Thanks Penny 

21
Morten
Community Manager
P
Rising Star
pennyelsonRising Star
asked in Have a question?
Video playback - text only

Hello,can anyone recommend some instructions/Morten’s Corner video that shows how to add a text block that shows in the videos as just the text without having any image showing at all?Thanks Penny

83
Morten
Community Manager
dynamikes365
Enthusiast
dynamikes365Enthusiast
asked in Have a question?
Can't Get Assistant Added to Custom Table

I set up my Content Cloud successfully and published a set of recordings to the Case table successfully,but now that I’ve recorded new content on a custom table that appears in the portal fineI can’t seem to get it to update to work with Inside CRM…I’m sure at this point after trying several times, I’ve probably broken something.Does anyone have an idea why the same method wouldn’t work for update as it did for initial creation?

61
Morten
Community Manager
J
Explorer
JEHPEExplorer
asked in Have a question?
Export Publishing Template

Hi all,Is there a way to export an existing publishing template so that I can easily import it into other projects?Even better: is there a way to define a single default template for all projects?At the moment, I have to open each project individually and assign the template manually. However, all the different projects belong to the same company, so having one default template for all would be ideal.Thanks in advance and br,Hona

161
Morten
Community Manager
C
Enthusiast
Carla DegnEnthusiast
asked in Have a question?
error when recording - connector extension

I have been recording content for several months.  Suddenly I can no longer record.  I get the red text error message about needing to install the extension to my browser.   But I have the extension installed.  I have removed the extension and readded it.  I have logged out and logged back in.  I have involved our IT dept and they are at a loss as well.I assume that this has to do with the latest release but I don’t know how to fix it.

141
Morten
Community Manager
C
Enthusiast
Carla DegnEnthusiast
asked in Have a question?
share segment url

I am attempting to generate a share link for the “try it yourself” in a learning module for structure and segments.  Every time I click “share” the window just spins and no link is ever generated.  I have exited out and restarted multiple times with no success.

173
Morten
Community Manager
M
Enthusiast
MapleEnthusiast
asked in Have a question?
Editing Item Description via Annotation Editor for Annotation Screenshot

Hi there,I’m new to Click Learn and I have some issues with editing annotation text.As you can see in the following screenshot, I created some annotation text with line breaks (for a better readability).But when I have a look at the Written Editor those line breaks are gone.Screenshot with no line breaksCan anybody help me out?  Thx.BRMatthias

203
Morten
Community Manager
J
Enthusiast
Julie BagleyEnthusiast
asked in Have a question?
Publishing 5/23/2025

Anyone having issues publishing this morning?

81
Morten
Community Manager
J
Enthusiast
Jamie JonesEnthusiast
asked in Have a question?
how do i remove the feedback footer from the publishing template?

I dont want the Feedback area on our publishing template but dont know how to remove it?

121
Morten
Community Manager
P
Rising Star
pennyelsonRising Star
asked in Have a question?
Table of Contents

Hello,please can someone advise me if there is a way to put a heading of TABLE OF CONTENTS into the publishing template (Word) that only appears when there is a table of contents within the recording.Thanks

111
Morten
Community Manager
L
Explorer
lukaskExplorer
asked in Have a question?
Connect to published ClickLearn Portal

We are building a chat bot to to serve as a ‘frequently asked questions’ chatbot for our Document Management System. A lot of knowledge comes from the exported ClickLearn portal pdf. This does the job but it’s not very scalable, every time we make a change to ClickLearn, we need to re-export the portal and upload it to the knowledge source. It’s also missing a direct link to the ClickLearn page. I can think of two ways of improving this. ClickLearn API  Is there a ClickLearn API that I can connect to my chat bot that is able to search through my portal, retrieve answers, and contain a link back to the portal? Potentially leveraging MCP (Model Context Protocol) allowing it to connect to different LLMs, including ChatGPT, Claude or Copilot. I appreciate that may not be on the short-term roadmap (I think it should be!). So the next best option I can think of is: Include URL in published PDF How do I include the URL or UUID of each module in the published ‘Download Full Portal’ pdf? That w

142
JoachimSchiermacher
ClickLearn CEO
D
Explorer
Daniel EggsteinExplorer
asked in Have a question?
The service is unavailable

When we try to view our published training content we get the message, that the service is unavailable.Is it a genereal temporary problem with the platform? Can we check the status of your platform somewhere?

121
Morten
Community Manager
D
Explorer
Daniel EggsteinExplorer
asked in Have a question?
APT execute powershell or cmd file

HiI am trying to write my own log information by using the execute function in APT. My example works when I start it from cmd. As long as I try to start a file without parameters it works also from Clicklearn APT. But if I want to pass parameters, it does not work anymore.What happens with the call in the background? How do I need to set it up so it works with parameters? I already tried to use additional parameters in the GUI, but then it separates the parameters by comma which is not working as well.Thanks for your advice. If you have a better way to write a structured log from anywhere in a test, please tell me. My goal is to have a monitoring over multiple test results with comparison with expected values and I don’t want to check dozens of log files every morning.Daniel

111
Morten
Community Manager
S
Explorer
Søren ThornholmExplorer
asked in Have a question?
Guide for iphone

So we have tried making a guide for iphone but have hit a roadblok in that using screenshots the background when watching the video contains image of a word dokument.It is belived this stammers back from when the guide was created as it had to start with a recording, the recoding have been deleted from the guide and now only the screenshots remain but in the video guide the recording is still there and it enlarges the area making it very hard to see the iphone screenshots.Anyone who has tried a similar concept or has an idea how to fix it?

354
S
Explorer
N
Enthusiast
Niranjana PattabiramanEnthusiast
asked in Have a question?
UXP - Replay

ClickLearn Team,Could you please clarify whether executing a full replay is mandatory for UXP to function effectively, or if using UXP Assist for testing is adequate—especially when preparing for future changes in the system?

191
Morten
Community Manager
M
Explorer
MonaHodgeExplorer
asked in Have a question?
Changes to Recordings

Hi,I've updated the title of my recording, but when I go to the structure, the new title isn't appearing. I removed the analyzer and tried again, but the updated data still isn't showing up.

201
Plami
Community Manager
J
Explorer
JEHPEExplorer
asked in Have a question?
Interactive Hotspots on Images

Hi all,is there a way to place multiple hotspots on an image and add interactions, so that hovering over highlighted points displays a description?I assume this isn't currently possible, but is there any other way to represent this kind of information, or is it planned for the future?Thanks for your feedback.Br,Hona

374
Peter Højlund Løvskov
Experienced Helper

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