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494 Topics

Francis BodinEnthusiast

asked in Have a question?

Recording a text don't work

Hello When I open the recording tool the green square select the entire txt document, not where my mouse is.I have checked in parameters (application under windows 11), and screen was at 100% scale.I have tried the recording tools with a table and it works well.By advance thank you I have supposed that putting a picture in relation to the text isn’t mandatory and I could add later. I think that I have to create a new document with picture...

Carla DegnEnthusiast

asked in Have a question?

error when recording - connector extension

I have been recording content for several months. Suddenly I can no longer record. I get the red text error message about needing to install the extension to my browser. But I have the extension installed. I have removed the extension and readded it. I have logged out and logged back in. I have involved our IT dept and they are at a loss as well.I assume that this has to do with the latest release but I don’t know how to fix it.

Carla DegnEnthusiast

asked in Have a question?

share segment url

I am attempting to generate a share link for the “try it yourself” in a learning module for structure and segments. Every time I click “share” the window just spins and no link is ever generated. I have exited out and restarted multiple times with no success.

MapleEnthusiast

asked in Have a question?

Editing Item Description via Annotation Editor for Annotation Screenshot

Hi there,I’m new to Click Learn and I have some issues with editing annotation text.As you can see in the following screenshot, I created some annotation text with line breaks (for a better readability).But when I have a look at the Written Editor those line breaks are gone.Screenshot with no line breaksCan anybody help me out? Thx.BRMatthias

Julie BagleyEnthusiast

asked in Have a question?

Publishing 5/23/2025

Anyone having issues publishing this morning?

Jamie JonesEnthusiast

asked in Have a question?

how do i remove the feedback footer from the publishing template?

I dont want the Feedback area on our publishing template but dont know how to remove it?

pennyelsonRising Star

asked in Have a question?

Table of Contents

Hello,please can someone advise me if there is a way to put a heading of TABLE OF CONTENTS into the publishing template (Word) that only appears when there is a table of contents within the recording.Thanks

lukaskExplorer

asked in Have a question?

Connect to published ClickLearn Portal

We are building a chat bot to to serve as a ‘frequently asked questions’ chatbot for our Document Management System. A lot of knowledge comes from the exported ClickLearn portal pdf. This does the job but it’s not very scalable, every time we make a change to ClickLearn, we need to re-export the portal and upload it to the knowledge source. It’s also missing a direct link to the ClickLearn page. I can think of two ways of improving this. ClickLearn API Is there a ClickLearn API that I can connect to my chat bot that is able to search through my portal, retrieve answers, and contain a link back to the portal? Potentially leveraging MCP (Model Context Protocol) allowing it to connect to different LLMs, including ChatGPT, Claude or Copilot. I appreciate that may not be on the short-term roadmap (I think it should be!). So the next best option I can think of is: Include URL in published PDF How do I include the URL or UUID of each module in the published ‘Download Full Portal’ pdf? That w

Daniel EggsteinExplorer

asked in Have a question?

The service is unavailable

When we try to view our published training content we get the message, that the service is unavailable.Is it a genereal temporary problem with the platform? Can we check the status of your platform somewhere?

Daniel EggsteinExplorer

asked in Have a question?

APT execute powershell or cmd file

HiI am trying to write my own log information by using the execute function in APT. My example works when I start it from cmd. As long as I try to start a file without parameters it works also from Clicklearn APT. But if I want to pass parameters, it does not work anymore.What happens with the call in the background? How do I need to set it up so it works with parameters? I already tried to use additional parameters in the GUI, but then it separates the parameters by comma which is not working as well.Thanks for your advice. If you have a better way to write a structured log from anywhere in a test, please tell me. My goal is to have a monitoring over multiple test results with comparison with expected values and I don’t want to check dozens of log files every morning.Daniel

Søren ThornholmExplorer

asked in Have a question?

Guide for iphone

So we have tried making a guide for iphone but have hit a roadblok in that using screenshots the background when watching the video contains image of a word dokument.It is belived this stammers back from when the guide was created as it had to start with a recording, the recoding have been deleted from the guide and now only the screenshots remain but in the video guide the recording is still there and it enlarges the area making it very hard to see the iphone screenshots.Anyone who has tried a similar concept or has an idea how to fix it?

Niranjana PattabiramanEnthusiast

asked in Have a question?

ClickLearn Team,Could you please clarify whether executing a full replay is mandatory for UXP to function effectively, or if using UXP Assist for testing is adequate—especially when preparing for future changes in the system?

MonaHodgeExplorer

asked in Have a question?

Changes to Recordings

Hi,I've updated the title of my recording, but when I go to the structure, the new title isn't appearing. I removed the analyzer and tried again, but the updated data still isn't showing up.

JEHPEEnthusiast

asked in Have a question?

Interactive Hotspots on Images

Hi all,is there a way to place multiple hotspots on an image and add interactions, so that hovering over highlighted points displays a description?I assume this isn't currently possible, but is there any other way to represent this kind of information, or is it planned for the future?Thanks for your feedback.Br,Hona

Niranjana PattabiramanEnthusiast

asked in Have a question?

Publishing 500+ Recordings in UXP—What Could Possibly Go Wrong?

Hey ClickLearn crew!We’re gearing up for a huge batch of content—think 500+ recordings —and we're diving deep into UXP publishing.Before we get too far, I wanted to check in: Has anyone run into issues during the UXP publishing process? Are there any potential delays or issues we should be aware of?Would love to hear about your experiences!Thanks in advance!

Scott TurnerExplorer

asked in Have a question?

Learning Paths - Creating and Assigning

Hi allI would like to be able to produce a ‘learning path’ or course of resources that I could assign to (for example) a new staff member.I imagine I could achieve this by inserting a section for “New Staff content” into my structure, then copy the items from my existing structure into this new section.However, I’m wondering if there is another way to define a ‘course’ or ‘learning path’ that may be assigned to users? Happy to be redirected to the ClickLearn Universe - just couldn’t locate Kind regardsScott

FredericGoEnthusiast

asked in Have a question?

Set up "Text-to-speech" Timing DURING as default?

Hello CL-Community, is there an option to set up the text-to-speech timing “DURING” from the Video Editor as default for every step? I can’t find it in the settings.It’s a lot of work to change it manually for every single step. Thank you for your help in advance. Greetings, FredericABUS - Germany

James SadlerExplorer

asked in Have a question?

How can I export to SCORM

How can I export to SCORM?

Scott TurnerExplorer

asked in Have a question?

Example Portals

Hi - I’m relatively new to ClickLearn and am looking to make my Portal look welcoming to users. Are there example screenshots of ClickLearn portals and templates that can demonstrate what ClickLearn portals are capable of?Mine is quite plain at present and I’ve added my logo, but it’s still pretty uninspiring! I’m not sure if that’s all I can acheive...

StefnieExplorer

asked in Have a question?

How do I allow special charachters in my notes or document for explaining formulas?

How can I format special characters the text, in the current version of ClickLearn, without going to the HTML editor to do it? I have a large document which need to be styled like this. In addition I would like to show the following characters in Italics and bold: Formula: {10 * ((9*2) / (8-5))} OR [(12x-15y) * (3x-8Y)] I know the new version will allow for this but we need this now already please. Any ideas?

Dave TEnthusiast

asked in Have a question?

Auto populate URL on UXP browser extension

Does anyone know if there is a way to pre-populate the URL in the UXP Browser extension? We’re planning to deploy the extension to 300+ users and would prefer it to be as automated as possibleI’ve tried searching the registry and user profile settings/extension settings but can’t see where this could possible be set

Jamie JonesEnthusiast

asked in Have a question?

Can I edit where the Mouse points on the Show Me Video?

I have been creating guides which are ok in pdf form but when they are in video form, the mouse is often in the wrong place on the screen, doesnt always go to the button I am expecting it to, so invariably feels confusing. Is this just me not editing correctly or is there a way to post edit the mouse location on screen?

pcatalanoEnthusiast

asked in Have a question?

When I download a PDF copy of my ClickLearn recording, I get the video copy with the extra verbiage for my Notes plus the actual note instead of the Written version which has the note included. I have different copies of the notes, one for written editor and one for video editor but the pdf copy prints the video copy. I hope this make sense to someone.

Scott TurnerExplorer

asked in Have a question?

Video Editing - Pause Auto Play

Is there a way to pause the Auto Play when editing in the Video Editor? If not, may it be considered for a future release?Many thanksScott

Scott TurnerExplorer

asked in Have a question?

Hiding Sensitive Information - Video Editor

I’ve recorded some instructions and masked sensitive information in the written editor using the blur option on the image. However, the sensitive information isn’t masked on the Video editor screens/version.I need to ensure my videos have staff names blurred, and I cannot find how to do this masking in the video editor. I have searched online and cannot find this information. ThanksScott

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