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AvaJimRising Star

asked in Have a question?

How do you get accurate images of Microsoft Excel?

As part of the Microsoft Dynamics Finance and Operations process, I need to include some steps using Microsoft Excel.No matter what I try, I can not get the Written Editor step image to recognise or show the Excel Cell that needs to be updated. The connector seems to only capture the full spreadsheet area. This would be somewhat tolerable if I could manipulate the ‘red rectangle’ hotspot and capture area using the Image Editor to show the relevant cell. However when I do this, the change is not reflected in the associated thumbnail screenshot in the Written Editor - which is very frustrating.For reference, my project is using the following connectorsMicrosoft Dynamics 365 Finance and Operations, and Custom Applications (Windows 10)Any advice or tips would be much appreciated. Thank you.

HoMuAumaEnthusiast

asked in Have a question?

Publish to a "fix" folder in ClickLearn Attain

Hello,after having published recordings to an on premise target I wonder about a “strange” folder which has been added to the given target directory:...Clicklearn\Book\Materialliste\P10518273-4167-4de7-9bdc-3cb4b3297a8b.1031\... This looks like a dynamic addition.Is there any way to publish recordings on premise without this behaviour?We need a fix directory for the published ClickLearn elements for external links. Best regardsHolger

Stan GruijtersEnthusiast

asked in Have a question?

Publishing specific record / Sections in Attain

Hi All,Does someone know if and how it's possible to publish a specific Record or Section in you Project? For now I'm only able to publish my full project.. This is regarding Attain.Thank you in advance.Stan Gruijters

AvaJimRising Star

asked in Have a question?

Change default instruction text in connector

Hello,I am creating documentation using Microsoft Dynamics connectors and would like to edit the sentence structure of default instruction text.For example, when recording a process, the standard text would be “Click the button New”. I would like it to automatically be written as “Click the New button”, which is more natural and grammatically correct. Currently I am spending a lot of time editing every step to correct this type of phrasing, but would rather apply a change at the template, or via the connector if possible.Hope this makes sense.Thanks

Dan WymerExplorer

asked in Have a question?

How do you update the ClickLearn Native Messaging Host?

I have got two authors who are receiving the error “Please make sure to update the ClickLearn Native Messaging Host” and when trying to record from IFS10 Aurena using Chrome, the green box is only highlighting the whole screen rather than individual screens.I have tried removing and re-adding the ClickLearn Chrome Connector but the same message appears.Also, I have been able to log on myself and create a recording successfully.We are using ClickLearn Attain and I can’t seem to find anything about how to update the Native Messaging Host.Does anyone know either how to update the Native Messaging Host or what else to do to resolve this error please?

bheyankaEnthusiast

asked in Have a question?

Individual SCORM packages

My LMS requires individual SCORM files. Essentially, I have Topic A with 7 recordings and Topic B with 8 recordings. How can I get two separate SCORM packages?

GeorgieExplorer

asked in Have a question?

Cannot load Project

Hi guys, This morning, all of a sudden, my Project will not open.When I try to open my Project, I get three messages appearing in sequence as I click OK: I’ve tried restarting the software, restarting my computer, logging out and back in, and rolling back updates, but no success. My portal so far still exists and works in the browser - the issue I’m experiencing is within the Attain client itself. I have also contacted Support and asked to raise this as an urgent case as I cannot work on any content while this is happening, but have not yet heard back. Has anyone else seen this before? Please help!

Kasper Thøger HolmbergEnthusiast

asked in Have a question?

Text color

HiI was wondering why, sometimes ClickLearn auto generates different types of text colors, for actions made in a recording in IFS?the actions are sometimes texted in black, red, green, yellow and blue - why is that and what does the different colors mean?Thanks in advance

James SadlerExplorer

asked in Have a question?

Returning to a project and adding further steps

Hi, I was wondering if it’s possible to return to an old project and add some steps to what has already been recorded. We save as SCORM and both the pdf and Try me options are used in equal measure - how could I do this rather than re-recording from scratch? TIA

Michael123Enthusiast

asked in Have a question?

PDF/Word formats not displaying text

I published my content to the ContentCloud and when I try to download a recording in a word or PDF format, some of the steps are not displaying the text associated with them. Viewing directly from the ContentCloud works fine but the word and PDF formats are having issues. If anyone has had this issue or has suggestions on how to fix it, that would be great! I included a screenshot to help clarify the issue. This is the content cloud. The text in the second step shows fine. This is the word format the text from the second step is missing.

hmccabeRising Star

asked in Have a question?

Export list of recordings and metadata

In Attain, is there a way to export a list of project recordings (see example below) along with the associated meta data? Example:

Indika AthukoralaEnthusiast

asked in Have a question?

Invalid Credentials

I’ve signed up for a trial and trying to use ClickLearn for Dynamics CE.When I try to create a new Project. It doesn't allow me to connect to dynamics instance. Give me “Invalid Credentials” error. Can anyone help me on this pls

GeorgieExplorer

asked in Have a question?

Can you set videos to start playing automaticallly?

As the title suggests, can you set it so that videos just start playing, without needing to click to start? Many thanks!

tonskyEnthusiast

asked in Have a question?

Dashboard & Content Tracking

Hello ClickLearn Community, how are the menu items “Dashboard” and “Content Tracking” supposed to be used? Do you need any specific requirements to use them (i. e. admin-role)? What are all the functions? I couldn’t find any help or guide to use these tools.I think my data basis isn’t useful to work with yet. So an explaination or tutorial with own examples would be very helpful, since I can’t check it on my own.

GeorgieExplorer

asked in Have a question?

How to edit the PDF output to remove/change email address?

When a user selects the PDF option for a module, it has the email address of the person who created it in the top-right corner of the PDF document. I don’t want customers/users to have my direct email address - I want that to show the email address I’ve set in the publishing template. How can I change this?

Frank KjærEnthusiast

asked in Have a question?

Why do the Assistent fail upon recording where both IFS and Windows connector are used?

Hi,We are recording clicklearns but if the small windows icon appear during the IFS recording the the assistent fails upon replay and all other clicklearns also fails if such recording is uploaded to the hub. Have anybody seen the same and what is our workaround? Examples of times where the window icon apears during the cliecklearn recording is some field or scrolbars within the IFS application.

AngelaleeEnthusiast

asked in Have a question?

Attach a file to a tutorial

Hello ClickLearn Community, Is there an option to attach a file (word doc, excel, pdf) to a tutorial, so that it can be accessible in the link? TIA

Jenn WarrenEnthusiast

asked in Have a question?

Using Attain OData in Power BI

I was very excited to see the post “Power BI using ClickLearn Data” and have just started to work through all of the additional posts in regards to creating a Power BI dashboard.However, I am noticing that most of the articles are using data from ClickLearn Classic. We are using ClickLearn Attain and I am having a hard time figuring out what the data means. There was a pdf posted that breaks down the data within the Company Tracking Data, but the data I have has several differences:Different Action item labels intValue2, intValue2, and intValue3 txtValue1, txtValue2, and txtValue3I was hoping someone had some experience creating a PowerBI dashboard using the Attain data who could share any insight, or if there was an OData Attain Document.Thanks

hmccabeRising Star

asked in Have a question?

Do we need to install something every time there is a new release?

Whenever there is a new Attain release, do we need to install anything?

kumarmvnkEnthusiast

asked in Have a question?

TEST ME - Tracking who has passed in an organisation

I plan to publish the Click Learn videos as part of the training. I would like to know how to TRACK who has viewed the SHOW / TRY & TEST ME . Is there anything in Click Learn I can enable to track ?

James SadlerExplorer

asked in Have a question?

Accessing a former colleague's projects

Hi, A person has left our organisation and we’ve realised that she didn’t share her projects with anyone before she left. She was an author, I am one of the organisation’s ClickLearn Admins. Is there anyway any of us can access her projects so we can edit them? Thanks

KLACHAPELLERising Star

asked in Have a question?

Default Recording Save Location - ClickLearn Attain

We have created a folder setup in ClickLearn Recordings page for organizational purposes. Is there a way to have recordings default to a certain location in the recordings folders based on the user that created them?

James SadlerExplorer

asked in Have a question?

SCORM export to Moodle is buggy

After exporting to the Moodle (Totara) LMS, there are elements missing and completion isn’t being recorded in certain areas.There are four sections of pdf but only the first is showing and yet when we look inside the report sections we can see the ‘missing’ PDFs.After watching videos there’s no recognition that that element has been ‘completed’.We are wrangling with the LMS in the assumption that the problem lies AFTER SCORM production ...

Debra-Derieux MExplorer

asked in Have a question?

How can I copy and merge several recordings into one module/lesson?

One of my SME’s would like to copy and merge a few recordings that he initially recorded as separate modules/lessons and now would like to copy and merge these into one module/lesson. How can we achieve this?

MonaHodgeExplorer

asked in Have a question?

Dashboard Data

Hi,On the Dashboard, is there a way to view if individual users have completed the clicklearn training or even started?

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