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Search not working in Assist or Portal

Hi, I have dynamics 365 on-prem, version 8.2.x. My published assist and help portal search function is not working. see video: https://www.screencast.com/t/bOu9Li4hj Is this a setting or is there something wrong with my solution?

ClickLearn help requires login to access Help

Hi all, When customers click on the assist or help icon in Dynamics 365, they are prompted to login to access the content. I want them to be able to access the content without having to login.I edited sharing to “Anyone with Link ( No Login required)”, on both the Shelf and Assist.This is Dynamics 3...

References in sidebar

Hello together,how I can remove references in the webpage sidebar? The field does not come until it is published. I didn’t find it in the template settings. Thanks!

Disable Tooltips in Browser (Business Central)

Hello,How can I disable tooltips in my browser? Thanks!

How to convert JSV.HTM files to MP4 in ClickLearn Classic

Hello Community, In Classic, we need to know once we stop Producing the old WMV format videos and just produce only the HTML video, how can we:view these effectively from the View > HTML Video (menu).. it does load in the browser with a long URL, but there are no visible media controls and all it...

Mailto link

Is it possible to add a mailto: link as a hyperlink? We have an email address I need to add to the structure. Many thanks,Tam

ClickLearn Attain Workspace and Template

How do you assign a Workspace and select templates in ClickLearn Attain?

How do you produce a file in Attain?

In ClickLearn Classic there is a step to produce the documents (Word, pdf, etc.) and video files in order to generate them. How do you product the documents and video files in Attain? I don’t see that function.

Change File Location

How is “Change File Location” used in ClickLearn Classic. I have documentation created in different network locations and I’d like to consolidate them. If I right-click on a recording in ClickLearn and select “Change File Location” it wants me to open a file instead. There’s something I’m not unders...

Change translation and text font sizes for the whole recording?

Hi. I’ve been translating the recordings by going to each instruction text and clicking the globe on the right side of it. I click on auto translation afterwards. I would really need a more quicker way to do it for the whole recording? How do I do that? Also, I want to have bigger font sizes for the...

How can I adapt my Project structure?

Hello,I would like to know if I can adapt my project structure in that way that I can implement the look/appearance of the navigation section. Please have a look at the following screenshot: Hopefully it is possible to adapt this structure or maybe choose between these two options. At least it would...

How to record with only 1 screen?

I am using 2 monitors, 1 as my main screen for click learn and recording IFS, and another to read the script for what I should be doing. After recording, Click Learn also captured the second monitor. How do I only capture and record 1 screen?

Why does Click Learn not record my clicks?

I have been recording some processes and have waited for the green box to appear before I click the links in the process I am doing and once recording is done, Click learn only recorded around 3 of the actions over 10 actions.I am working on IFS Aurena. I have installed the google chrome plug in.

Workflow of development - review, approval and upload to live environment

Hi there,I have a Review project in ClickLearn Attain in which I send out the training for review and approval before uploading to the live environment. I develop in the Main project folder and import the recordings in to the Review project. I do this so I know the main project file is the updated v...

Copy between recordings - Attain

Dear Community - is it possible to copy recording steps between different ClickLearn recordings in Attain ?

changing the structure layout

Hi againI am enjoying CL Attain, but I have so many questions. Please forgive me if they have already been answered. I do try to search first before I ask my question.I saw one of your posts about structuring the modules, however I saw the structure layout looked very different than mine. I actually...

character limitation with titles

I posted this question after viewing a video, however I have not received a reply.I am very confused since it says there are 2 replies, but I am not able to see any replies.I have copied my question from the initial request that I made.Thank you, Lorie

importing modules

I have imported some modules from CL Classic.When I try to structure them, my steps show as 0 steps.Very confusing since I can edit them and see my recordings and screen shots.Can you please tell me why this has happened?ThanksLorie

Viewing and Exporting PowerPoint, HTML and PDF Produced Material

Hello ClickLearn Support;After I create a recording, make any changes in the Editor then Produce it. Where can I view the PPTX, HTM and PDF materials? I know how to go into the Preview and see the documents from “Writer Role” and “Video Role” but where can I view the other document formats? I...

Recording Audio

We have some new use cases for ClickLearn within our organization and one group would like to record their own audio for the steps. Is this possible?Thanks!

How to change the saved location in Attain

I imported my modules from CL Classic. I want to change the location they are saved from but cannot tell the path the same way you can in CL Classic.I cannot even tell where they are saved. Can you please tell me how to view the saved path and how to change it? Much appreciated!Lorie

ClickLearn for IFS Advanced Planning Board

Hi,Is it possible to record ClickLearn sessions for IFS Advance Planning Board ?If yes, how to do that and what is the setup required? Some of the button clicks do not recognized as required.

Attain: Replay stopping due to error is steps

We are slowly moving over from Classic to Attain and when replaying I come across issues where I see a message to say a step has changed since it was recorded and replay cannot continue until the step is resolved. When I check the recording, there is no issue and nothing has changed and I see a red...

Analytics in Attain

Hi there,I am interested in the new analytics experience in ClickLearn Attain. I have seen posts on O-Data and the documentation ‘ClickLearn How To create and use tracking ID’ and wondering if there is any instructions on how to set this up in Attain?Thanks in advance.Tam

Sections vs Books

Quick question: I want to confirm in Attain there are no longer “books” and have been replaced with the components “sections”? This appears to be the case but doesn’t hurt to ask. Thank you for you time!

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