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Hi allEvery now and then I come across an image that I cannot seem to edit.I have tried:Closing the recording and re-opening copying the step and editing change to full screen and back to crop-to-clickIt just can’t be edited - cannot select the crop area or highlight area, resize or move these.For examples, refer to Project called Multinet, Recording called ‘Create New Project_COPY’ - steps 9/10“Click into the Project Name field and enter the project name”“Click on the data field JAMS/SAP - Project. Enter the JAMS project code”Any assistance would be great

Is there a way to download/export or print off a copy of the Structure that we can keep to refer back to. We  have recently had a situation where two sections were accidentally deleted and then had to be recreated from scratch. It would have been much easier if we had been able to view a copy of the structure prior.Thanks Penny

HelloAre there any known issues with IFS Cloud IFS.ai Copilot? We don’t see UXP addin anymore.BR, Daniel

Sometimes after using UXP a while, we cannot enter spaces to IFS Cloud or IFS.ai Copilot. We press the space key, but nothing happens. After a restart of the browser it works again. Any ideas, what the issue might be?

We have many different projects and one UXP project to gather all contents and providing it to the users in the UXP extension for IFS Cloud.I am successful in defining many different URLs as external content and everything works fine.Just with one project I get the error message above in red. What might the issue be here?

Hi Community I am new here and have a few questions regarding the configuration of the UXP dashboard. Is it possible to configure the usage report to ignore weekendsHow do I save a pdf of the dashboard for sharing with a wider audienceWhat alternative grids are available when configuring a report Thanks for any and all assistanceSuzanne 

Hi, is it possible to generate links to share that have no expiration date, or am I limited to the options 7 Days, 30 Days and 60 Days?Thank you.

In my generated pdf files from the recordings the heading is 'Sample recording'.How and where can I change this text?/Fredrik 

I have updated the font on my portal and when I print to PDF, the font does update as it is in the portal. Any way to update or fix?  Also, when I export to pdf, my pdf prints a blank page at the end of the documentation. Any way to remove?  Note: I am using the attached word template. Please help :) 

When we try record on the sites belonging to orbit, we encounter the problems as seen on the image: It works fine on other sites so the connector is installed and works.Anyone know why this happens?We have considere4d it might be screen captur blocking but we can capture orbit just fine with other recording tools.

Hello, My company is migrating to a new email domain.  How would I change the email domain? I’ve watched this video but cannot find the section where you input the domain to only allow access to specific domains.Morten's Corner How to enable O365/Azure authentication for published contentAny help would be appreciated.

I made a screen shot and want to highlight a section, that is not automatically selected by click learn.How can a draw my own frame as a annotation?

My customer is using Version: W1 27.0 (Platform 27.0.41799.0 + Application 27.0.38460.42290), however that is not an available version in Clicklearn---Can a project still be created? 

My Production and publishing are currently not working and my organisation cannot currently access our Learning Portal (containing our published recordings). I am unable to roll back to a previous version as the publishing screen does not show previous versions - see attached screen shot. This is getting quite desperate for my organisation now as we are about to move into the next phase of our ERP system training (the whole reason for getting ClickLearn in the first place). I would be grateful for any and all help. Thanks Penny

Hi team, When published, for some recordings I get the below error message.For the same project, in the same folder, two recordings are opened successfully, but for the rest I get this error.Image presented in Web clientCould you please assist?!

Hello,I made a recording and in one step I can´t remove/edit the highlighted text in the screenshot.I have set “Full editing” for this step. Does anyone have an idea how to remove the highlighted text?

Estimators play a vital role in the success of any commercial construction project. They are responsible for preparing accurate cost assessments, identifying potential risks, and ensuring that budgets align with client expectations. A skilled estimator doesn’t just calculate numbers they help shape strategies that lead to profitable and timely project completion. Partnering with professional construction estimation services allows contractors to access precise data, up-to-date pricing, and reliable forecasting. In commercial projects, even minor estimating errors can impact the entire construction schedule and profitability. That’s why experienced construction estimation services focus on detailed quantity takeoffs, accurate labor costs, and realistic material pricing. Estimators also work closely with project managers and subcontractors to maintain financial control thr

I'd like to exchange a screenshot for a specific step in my ClickLearn recording. The software is still under development, which means I can’t currently capture the exact screenshot needed. However, our training materials need to be released before the correct screen becomes available, which is why I've created a ‘mock-up’ version of the correct screen. Could you please advise on the best way to replace a screenshot in this situation?

When I am editing the text for an item, can I add text AFTER the bold items (the button/field etc.)?Or will this break the Replay functionality? I thought I remember being told not to do this - to only enter the text in front of the bold items - but I can’t find that back. Thanks for the advice!  

Hi - I’m having trouble with the Image Editor - I select an area of screen to be included in written guide image, but this selection isn’t used in the image displayed in my guide.

I plan to publish the Click Learn videos as part of the training. I would like to know how to TRACK who has viewed the SHOW / TRY & TEST ME . Is there anything in Click Learn I can enable to track ?

Hi ClickLearn Community,In the current UXP panel, I’ve noticed that the AI chat responds based primarily on the file name. Is there a way to enhance its contextual understanding by embedding tags or keywords within the document itself? For example, could we use metadata or structured annotations to guide the AI’s responses more accurately?I’d love to hear if anyone has tried this or if there’s a recommended approach from the ClickLearn team.Thanks in advance!

Hi community,I'm encountering an issue with text formatting in my recordings.In a side-by-side note containing screenshots and formatted text (see screenshot 1), the formatting is not correctly displayed in the video subtitles (see screenshot 2).Screenshot 1 Screenshot 2The same issue occurs with written material (see screenshot 3).Screenshot 3 Interestingly, everything appears correctly in the editor and webview preview (see

Need an experienced ClickLearn consultant for enterprise implementation and team training. Our organization is deploying ClickLearn across multiple departments and need someone who can guide us through setup, content strategy, and provide hands-on training to our team. Looking for 1.5-2.5 weeks of consulting to establish best practices and get our teams productive with the platform.

How can I export to SCORM?