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ClickLearnCSMCommunity Manager

published in Community Live!

Community Live! Attain roadmap and feature planInterview

In this Community Live! session, Morten Neubert, ClickLearn Senior Support Consultant, welcomes a special guest, ClickLearn CEO Joachim Schiermacher, to discuss the product roadmap and the Attain feature plan. Watch the conversation and find out more about the direction ClickLearn is headed in.

ClickLearnCSMCommunity Manager

published in Community Live!

Spotlight on Ascensus

In this spotlight session, Ascensus will share their insights into how they use ClickLearn as a key part of their change management strategy.Ascensus is the largest independent recordkeeping services partner, third-party administrator, and government and health savings facilitator in the United States.They have implemented ClickLearn as a key part in their training strategy to support change and create value for their organization.As they share their insights, you will also learn about key ClickLearn metrics, how training theory is practically applied and supported by ClickLearn to achieve training goals, favorite features and view a content demo.Key take-awaysCustomer Case presentation Using ClickLearn to support training and Change Management How to use key learning metrics Facilitate Learning goal achievements in practiceHosted & presented by Dan MaddenProgram Manager CRM– Ascensus Jay MurphySenior CRM Administrator– Ascensus Tatjana TaleffCRM Administrator– Ascensus Christine E

ClickLearnCSMCommunity Manager

published in MasterClass 2023

Q & A session - panel

Join us for an exciting Q&A panel discussion with our Customer Success and Support Team, as well as our Founder and Chief Architect, Michael Olsen. This is your opportunity to engage with the people behind ClickLearn and ask any questions you have about our product and services. From technical support to content strategy, and product development, our panelists are here to answer all your questions and provide insight into the ClickLearn experience. Don't miss out on this unique opportunity to connect with our team and get the information you need.

ClickLearnCSMCommunity Manager

published in MasterClass 2023

ClickLearn Universe

ClickLearn Universe is the first online academy built specifically to cater to the needs of ClickLearn users. The platform’s objective is to support you in getting the most out of ClickLearn – it delivers guided learning through free courses, modules, and hands-on challenges, all aimed at expanding your ClickLearn- and digital adoption-related skillset and shedding light on the variety of ClickLearn features and use cases.In this session we will cover:ClickLearn Universe vision Feature and Content roadmap Recommended learning path for authors and others

ClickLearnCSMCommunity Manager

published in MasterClass 2023

Automated Process Testing

Learn how to further automate your Automated Process Testing (APT) features of ClickLearn! One small step for automation, one giant leap for ClickLearners. Ready to take the leap? Join this session to learn how you can test your systems across applications and platforms. If you’re looking to expand your ClickLearn capabilities and get more out of the content you’ve already created, this session is for you!Here is what we will cover:Setting up an APT test and reviewing components. How you can use variables and functions to customize your testing. Executing tests and reporting results. How to use both the UI and the APT Console terminal tool to execute our tests How to access your data using the Automated Process Testing (APT) API, meaning the tests will run without you even having to open your systems. This will be the automation of the automation!

ClickLearnCSMCommunity Manager

published in MasterClass 2023

Localization

If you're looking to take your ClickLearn content to a global audience, then this is the perfect opportunity for you. In this webinar, we'll explore the various aspects of localization and how ClickLearn can help you achieve your translation objectives, regardless of the language or audience.Topics covered:Translation objectives Methods of localization Depth of translation required Translation process from start to finish Planning and executing translation of a project

ClickLearnCSMCommunity Manager

published in MasterClass 2023

Migrate to Attain workshop

Join us for a workshop designed for ClickLearn Classic users who want to upgrade to ClickLearn Attain. Discover the many improvements and new features that come with ClickLearn Attain and learn how to migrate your existing source files and published content. This workshop will provide you with a better understanding of the migration process, including the steps involved and how to ensure a seamless transition. Don't miss out on this opportunity to get started on the free upgrade and improve your ClickLearn experience.Get hands-on experience with the migration process and receive guidance from our expert trainers. Learn how to take advantage of the many benefits of ClickLearn Attain and enhance your content creation and delivery capabilities.

ClickLearnCSMCommunity Manager

published in MasterClass 2023

Version updates and replay

Join us for a webinar on handling supported and unsupported platform versioning in ClickLearn. Learn how to update source content from one version to the next, with or without the support of the Replay feature. Our expert trainers will guide you through the process of managing platform versioning, including best practices for ensuring a seamless transition between versions. Don't miss out on this opportunity to enhance your versioning capabilities and improve your ClickLearn experience. Register now to secure your spot!Discover how to effectively manage platform versioning to ensure your content stays up-to-date and relevant. Learn about the benefits of using the Replay feature to support your versioning strategy and simplify the update process.

ClickLearnCSMCommunity Manager

published in MasterClass 2023

The new versioning feature

Join us for a webinar to learn about the new versioning feature in ClickLearn Attain.Since the release of version 12.1.0.113, authors now have access to new features for controlling the versioning of published content.Discover how to utilize endpoint configuration and language-independent URL parts to optimize your versioning strategy.Don't miss out on this opportunity to enhance your ClickLearn Attain experience and improve your versioning capabilities.Discover the new versioning feature in ClickLearn Attain. Learn how to control the versioning of your published content with endpoint configuration and language-independent URL parts.

ClickLearnCSMCommunity Manager

published in MasterClass 2023

The new side-bar feature

Join us for a webinar to learn about our new product feature, the Sidebar, which is set to revolutionize the content-building experience with our user adoption authoring tool.The Sidebar offers a new launch method for content types, allowing for context-sensitive and relevant help for end-users at the teachable moment within the application that you have built with our solution.Initially showcased in Microsoft D365 Customer Engagement, this feature will eventually be available on all supported platforms.Don't miss out on this opportunity to see firsthand how the Sidebar can enhance your user adoption and overall user experience.Discover the new Sidebar feature in our user adoption authoring tool that will transform content building. See a live demonstration of the Sidebar in action. Learn how the Sidebar offers a new launch method for content types and enables context-sensitive, relevant help for end-users, in-app.

ClickLearnCSMCommunity Manager

published in MasterClass 2023

Deployment

So, you have finished recording all your processes, and have added value to them in the editor. The next natural step is to publish the content and make it available and easily accessible to those users who will be consuming it. In this session our Senior Support Consultant Morten Neubert will cover deployment to:Microsoft IIS Microsoft SharePoint Clicklearn ContentCloud In-app Assist and InsideHelp for IFS Enterprise Applications In-app Assist and InsideHelp for Microsoft Dynamics D365 apps

ClickLearnCSMCommunity Manager

published in MasterClass 2023

MasterClass 2023: Keynote

Kicking off the Master Class 2023 with our CEO, Joachim Schiermacher. We are in for a fast-paced day of expert sessions with several hours of brand new content, including sessions on some very exciting new features!

ClickLearnCSMCommunity Manager

posted in MasterClass 2022

MasterClass 2022: Keynote

Kicking off the Master Class 2022 with our CEO, Joachim Schiermacher. We are in for a fast-paced day of expert sessions with over 9 hours of brand-new content, including an entire session track on leveraging Automated Process Testing.

ClickLearnCSMCommunity Manager

posted in MasterClass 2022

ClickLearn Universe - a free for all learning experience for ClickLearn

ClickLearn Universe is the first online academy built specifically to cater to the needs of ClickLearn users. The platform’s objective is to support you in getting the most out of ClickLearn – it delivers guided learning through free courses, modules, and hands-on challenges, all aimed at expanding your ClickLearn- and digital adoption-related skillset and shedding light on the variety of ClickLearn features and use cases. In this session we will cover: ClickLearn Universe vision Gamification of learning experience Learning content catering to all ClickLearn users, not only to authors Free certifications demonstrating learning accomplishments

ClickLearnCSMCommunity Manager

posted in MasterClass 2022

Organizing for the perfect ClickLearn project

You are the project manager of securing user adoption for your implementation or upgrade project and have chosen ClickLearn as your preferred method and tool to support that objective. The session will cover: How to effectively plan and organize that part of your project from start to finish Setting your team and roles Creating your templates in order to mirror your company personality Delivering on time and quality.

ClickLearnCSMCommunity Manager

posted in MasterClass 2022

Understanding the ClickLearn Cloud

Curious about the ClickLearn Cloud? Join this session! Whether you’re a cloud expert or prefer the clouds up in the sky – this session will be illuminating. In this session, we will review how the ClickLearn cloud works from end-to-end. We will share an overview of our cloud system, the benefits it brings to users, and how authors can utilize the ClickLearn Cloud to its full capabilities! Here are the main topics we will explore: What is the ClickLearn Cloud? How does Attain function within it’s Cloud system? How to utilize our Cloud to manage recordings, versioning, and even restoring previous content. How we can manage our published content. Monitoring your content’s performance.

ClickLearnCSMCommunity Manager

posted in MasterClass 2022

Advanced deployments scenario - online, offline, in-app

As you build content for end users or customers to consume, you will have to decide on one or more platforms to publish your content to. In this session we will uncover some of the many different deployment scenarios supported by ClickLearn, such as: Off-shore scenarios (offline use of content) Online ContentCloud, IIS webserver, shared network drive, Install portal as browser app (edge or chrome) SharePoint via app

ClickLearnCSMCommunity Manager

posted in MasterClass 2022

In-app deployment for Microsoft 365 and Microsoft Dynamics 365

With ClickLearn you can make your content available to end-users from inside your Microsoft 365 and Microsoft Dynamics 365 business applications, elevating the user experience and increasing accessibility. In this session we will look at: What in-app deployment options are available to you (Business Central, Customer Engagement, SharePoint, Teams) Which benefits you get from using them What prerequisites are required to successfully deploy them.

ClickLearnCSMCommunity Manager

posted in MasterClass 2022

Your first Automated Process Testing

One small step for automation, one giant leap for ClickLearners. Ready to take the leap? Join this session to learn how you can turn your existing training material (recorded processes) as the foundation for end-to-end testing. With Automated Process Testing (APT) on ClickLearn you can test your systems across applications and platforms. If you’re looking to expand your ClickLearn capabilities and get more out of the content you’ve already created, this session is for you! Here is what we will cover: What is APT and in what situations is it a helpful tool? How to repurpose your existing recordings for APT. Setting up an APT test and reviewing basic components. How you can use variables and functions to customize your testing. Executing tests and reporting results.

ClickLearnCSMCommunity Manager

posted in MasterClass 2022

Advanced Automated Process Testing with Attain

The Automated Process Testing (APT) feature set in ClickLearn empowers authors and testers to use ClickLearn recordings to test processes on the UI of their business applications. There are several advanced techniques and methods you can follow to get the most out of the APT functionality. In this session we will look at: Scraping data from screenshots Assigning dynamic data with variables Creating conditional flows using forks Repeating actions using iterate

ClickLearnCSMCommunity Manager

posted in MasterClass 2022

Working with data in Automated Process Testing

Learn how to further automate your Automated Process Testing (APT) features of ClickLearn! In this session we will cover: How to use both the UI and the APT Console terminal tool to execute our tests How to access your data using the Automated Process Testing (APT) API, meaning the tests will run without you even having to open your systems. This will be the automation of the automation!

ClickLearnCSMCommunity Manager

posted in MasterClass 2022

Advanced replaying - how to structure and prepare for Replay

Replay is the powerful ClickLearn feature that supports updating and/or localizing your combined work instructions across all formats. To get the full benefits of this feature, some important planning and preparation techniques are required and must be mastered. In this session we will cover: How to plan and prepare for working with Replay Steering clear of common pitfalls Maximizing your output with Replay

ClickLearnCSMCommunity Manager

posted in MasterClass 2022

Recording and replaying - in non-supported applications

Do you have your own custom application / website and need to create processes? Did you know that you can use ClickLearn’s custom connectors to document your processes? With our custom connectors for Windows and web apps, authors can use ClickLearn to document processes in non-supported applications. What we will cover in this session: How to get the best results when recording and replaying this type of scenario Common pitfalls and known limitations

ClickLearnCSMCommunity Manager

posted in MasterClass 2022

Using structures to define audiences

There are many ways to organize your content. In ClickLearn Attain we make it easy for you to structure your process descriptions in any way that you want. In this session we will look at: The structure in general Talk about separate ways to organize your content Look at how to segmentize your content

ClickLearnCSMCommunity Manager

posted in MasterClass 2022

Collaboration in ClickLearn - do you know all the features?

Isn’t it a wonderful thing when you have multiple authors that are able to create learning materials, edit the materials and build a solid structure for your end users to access those materials? ClickLearn Attain has powerful collaboration features that can help your authors work together inside of a project, import recordings from other projects, edit and even share a preview of those recordings with others outside of the project. In this session we will cover: Adding team members to your Project How to import recordings from another project Editing other recordings and identifying who modified it Sharing a preview of a recording with others outside of the Project Time saving benefits they afford all authors.

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