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MasterClass 2024

MasterClass 2024

Re-watch sessions from the virtual conference ClickLearn MasterClass 2024

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MortenCommunity Manager

published in MasterClass 2024

The new Virtual assistant in ClickLearn

The new Virtual assistant in ClickLearnSpeaker: Peter Højlund LøvskovSession Moderator: Peter Højlund LøvskovIn this session, our existing authors can examine the new virtual assistant delivered to the User Experience Panel. The new virtual assistant has better error recovery, reporting capabilities, a new pick-up pattern that allows users to start a process anywhere in your application, a new video format and much more. We will touch on the latest video format and the pick-up pattern.Our senior customer success manager, Peter Hï¿½jlund, will guide you through this session so you will be in safe hands.Key take-aways:Get an understanding of the improvements to the Virtual assistant. Get a peak of the new live assistant for both User Experience Panel users and extension users. See the new video player with extended capabilities live. Understand the tolerance of the Virtual Assistant.

MortenCommunity Manager

published in MasterClass 2024

The new User Experience Panel: Getting your feet wet

The new User Experience Panel: Getting your feet wetSpeaker: Morten NeubertSession Moderator: Morten NeubertIn this session we will show you the basics you need to complete to try out the powerful capabilities of the new User Experience Panel. Whether you are new to ClickLearn or a long-time customer with existing documentation and content, you will learn how to quickly get the User Experience Panel operational for yourself or a group of people.TakeawaysGet up and running fast with an easy to follow 1, 2, 3, GO.. methodology Identify which tasks need to be completed if you need to bring existing content into the User Experience Panel

MortenCommunity Manager

published in MasterClass 2024

The new Feature tours

The new Feature toursSpeaker: Marie LawrieSession Moderator: Marie LawrieWe all want to do something special for our new employees, get them well-integrated into our organization, and ensure they feel confident working with our applications.In this session, our seasoned CSM Marie Lawrence will demo the brand-new onboarding tours, which enable you to deliver engaging content to your end users inside the User eXperience Panel. Feature tours combine the strengths of annotations, guidance, video, and virtual narration with a single engine, allowing authors to pick their audience and deliver engaging journeys for newcomers and the last third who need special training.Key takeaways:An in-depth look at the use cases where you would use a Feature tour for your content. How to create & deliver feature tours within Attain. How to target audiences and application areas for delivery of feature tours. How to deploy your feature tours to your audiences.

MortenCommunity Manager

published in MasterClass 2024

Unboxing ClickLearn in 2024

Unboxing ClickLearn in 2024Speakers: Morten Neubert, Marie LawrieSession Moderator: Marie LawrieClickLearn Attain was released on October 6, 2020, more than 4 four years ago, containing 150+ new or enhanced features. In the past four years, we have added more powerful capabilities to the authoring platform and end-user experiences.In 30 minutes, we will take you through a fast-paced "Unboxing ClickLearn" experience, where we take a high-level look at "What's in the box. "You will learn exactly which major features make up ClickLearn and when and where you should and could apply those capabilities in your organization.Take awaysIdentify the different components and technologies that make up ClickLearn Know when to apply each component and technology to your organization's benefit

MortenCommunity Manager

published in MasterClass 2024

Mortens Corner Live with guests - US

Mortens Corner Live with guestsSpeakers: Morten Neubert, Michael Olsen, Joachim Schiermacher, Imre NagySession Moderator: Morten NeubertMortens Corner Live brings Morten’s YouTube channel live for a day. This is an interactive session with Morten Neubert. Bring your problems to the session and enjoy some new stuff happening in Attain and the User eXperience Panel. Morten will most certainly talk about the latest ClickLearn browser extensions and how we removed the middleware from the recording experience in ClickLearn, making it faster, easier to deploy and much more reliable. But we will have multiple guests dropping in. Fasten your seatbelts for a live Mortens Corner.

MortenCommunity Manager

published in MasterClass 2024

Mortens Corner Live with guests - EU

Mortens Corner Live with guestsSpeakers: Morten Neubert, Michael Olsen, Joachim Schiermacher, Imre NagySession Moderator: Morten NeubertMortens Corner Live brings Morten’s YouTube channel live for a day. This is an interactive session with Morten Neubert. Bring your problems to the session and enjoy some new stuff happening in Attain and the User eXperience Panel. Morten will most certainly talk about the latest ClickLearn browser extensions and how we removed the middleware from the recording experience in ClickLearn, making it faster, easier to deploy and much more reliable. But we will have multiple guests dropping in. Fasten your seatbelts for a live Mortens Corner.

MortenCommunity Manager

published in MasterClass 2024

Keynote: On-boarding, performance support & training in the dawn of AI

Keynote: On-boarding, performance support & training in the dawn of AISpeaker: Joachim SchiermacherSession Moderator: Joachim SchiermacherOur CEO, Joachim Schiermacher, will examine the trends shaping how people engage with software and adapt to change. He will be discussing how ClickLearn stays committed to supporting both traditional learning as well as modern in-app-learning experiences. AI is the buzz of town and ClickLearn are committed to delivering AI-driven features enhancing the experiences and improving workforce performance for both authors and end users.

MortenCommunity Manager

published in MasterClass 2024

From PowerPoint to narration in seconds

From PowerPoint to narration in secondsSpeakers: Peter Højlund Løvskov, Imre NagySession Moderator: Peter Højlund LøvskovImagine dragging a PowerPoint slide into your recordings or onboarding tours. Set up how long the narration should take and see how ClickLearn creates a virtual narrator that is on point with your PowerPoint content in one operation.In this session, Peter will discuss the latest AI feature for ClickLearn authors - combining virtual narrators delivered by Colossyan with our AI-narration generator. We will also demonstrate how to fine-tune your narration. We will also show how you can use the virtual narrators within your existing content to increase engagement by your end users.This is a co-hosted session with our strategic alliance partner Colossyan.Key takeaways:Learn how to get from PowerPoint to interactive content in seconds See a fully integrated feature that will enhance your learning experiences in both the portals and the User Experience Panel. Experience the

MortenCommunity Manager

published in MasterClass 2024

From documentation to Performance Support

From documentation to Performance SupportSpeaker: Christine EltzSession Moderator: Christine EltzMost organizations still rely on static documentation or learning portals. In this session you will learn how to turn your existing learning materials into performance support.We are going to look at the components that make up the concept of ï¿½Performance Supportï¿½:The new powerful notification system allows you to target and deliver crucial corporate information with laser precision in the moment of need. Conversational and conceptual learning with Alfred for Microsoft Teams and within the User Experience Panel On-screen guidance in the flow of work with the new virtual assistant within the User Experience Panel The new UXP Dashboards

MortenCommunity Manager

published in MasterClass 2024

Deploying the User Adoption Center for IFS Cloud

Deploying the User Adoption Center for IFS CloudSpeaker: Christine EltzSession Moderator: Christine EltzWe are excited to announce a brand new product specifically tailored for the IFS cloud and designed to make transitions to the cloud and change management easier and faster. In this session, we will cover the basics of how to move to moment-of-need, flow-of-work training using modifications to your existing content. We will look at how to set up a complete user adoption center inside your IFS cloud, utilize the AI capabilities, and, of course, how you best drive increased performance for your end users in IFS Cloud.The key takeaways for this session are:Setting up the User Adoption Center for IFS Cloud. Configuring the User Experience and the AI Experience. Working with the new User Adoption Center.

MortenCommunity Manager

published in MasterClass 2024

ClickLearn is an investment in AI Technology

ClickLearn is an investment in AI TechnologySpeaker: Christine EltzSession Moderator: Christine EltzYou may not have noticed, but ClickLearn has always been deeply dependent on AI in different ways to generate text and high-quality narration. With the rise of large language models, we have significantly increased our AI investments to achieve our commitment to always deliver market-leading experiences when it comes to intelligent user adoption.This is a session we will take a deep dive into the features where you can benefit from AI:AI Chat inside the User Experience Panel Building your own AI brain using your existing assets (documents, presentations, etc) Building multiple AI "Personas" with secure access to all or some of your content Conversational learning inside Microsoft Teams with Alfredwe will teach you how to create customized personas of digital co-workers that can interact securely with your workforce and provide help and knowledge sharing 24/7/365.Last, we will share our b

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