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JEHPEExplorer
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Performance Issues when using UXP

Dear all,since integrating ClickLearn into Salesforce, we have noticed a significant drop in system performance. As soon as we deactivate the UXP extension, everything runs smoothly again.Are there any known performance issues when UXP is active? If so, is there a recommended solution or workaround available?UXP is a great feature that we highly value and would prefer not to work without. Thanks in advance and regards,Hona

121
Morten
Community Manager
P
Enthusiast
Payal PrakashEnthusiast
 Product Insights
Replay Removes ReworkBlog

Replay like a pro with best practices in ClickLearn Attain  Creating training content isn't just about recording steps; it's about ensuring they make sense weeks or months later. That's where Replay in ClickLearn Attain makes the difference. Replay doesn't just show your clicks, it walks through each recorded step interactively, helping you perfect your content before sharing it. It's essential for onboarding, multilingual delivery, and adapting to system changes. Consider a real-world example from an international logistics firm. When their invoice approval process changed, they didn't need to re-record all 15 related guides. Instead, using Replay, they updated just three steps and revalidated the entire set in under an hour. That’s the kind of flexibility and efficiency Replay makes possible. However, to get the most from Replay, it's important to understand why it sometimes fails. Replays can break when the application interface has changed, when the environment differs from the one

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G
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Gagan Kumar BeheraEnthusiast
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Getting Error Message 0|||

I am getting Error message 0||| on execution log. When I run any Test ATP it is giving this error message on Log. It show when any recoding starts. Please find below screenshot for more  details. The execution is aborting without executing all the recording attached on a Test. If there are 3 recording attached to test then It is getting failed after executing the 2nd object.  

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Morten
Community Manager
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Gagan Kumar BeheraEnthusiast
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How to attach a file from File Explorer to IFS Cloud

Hi Team, I am automating the IFS Cloud Application. I have a scenario where I have to attach a file on Purchase Order (IFS Cloud). I have created a recording to create Purchase Order on IFS Cloud. while recording the steps after clicking on the browse file button on IFS cloud recording is not recognizing the file explorer. Please suggest is there any way to add the steps to attach the file.   

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Morten
Community Manager
Paul Karsmakers
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Paul KarsmakersEnthusiast
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Unable to create recording

I have ClickLearn 12.1.56.0 installed and both ClickLearn Connector 12.1.21.0 (Edge) and ClickLearn Connector 12.1.21.0 (Chrome), yet I'm unable to start a recording. The full screen stays greyed out, mentioned green rectangle doesn't appear. .At first, I thought my widescreen monitor, which allows split-screen, was causing this.But if I work on my laptop only (monitor not connected), I have the same issue.

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Paul Karsmakers
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SBrattleEnthusiast
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Audit Processes within clicklearn?

Hi everyone! I’m trying to find a way to monitor our employee’s progress regarding clicklearn material. I don’t mean just the analytics where we can see who’s engaged with certain topics the most, but what I’m looking for is actually monitoring the progress of individuals. So for example, if an employee completes a clicklearn and does the ‘try me’ section at the end, is there any way that I can see the results so I know if they’ve engaged with the process or not?  The longer term idea would be that I want a certain group of employees to have completed 5 clicklearns, and achieved 100% in each of them before they can attend a specific event, for example. Has anyone developed anything similar?  Thank you! Sian 

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Morten
Community Manager
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Pinkesh JaniEnthusiast
 Product Insights
How Enterprise Teams Can Simplify TrainingBlog

How we finally made Enterprise Training manageable without rebuilding everything from scratch Managing training and documentation in a large enterprise can sometimes feel like trying to catch smoke with your bare hands. The sheer size of the teams, the complexity of systems like SAP, Oracle, or IFS, and the ever-looming deadlines for digital transformation make it a constant juggling act. When our implementation team took on the challenge of streamlining training for a global enterprise client, we saw firsthand just how overwhelming it could get. Dozens of departments, hundreds of business-critical functions, frequent system updates—traditional training methods just weren't cutting it anymore. In this article, we'll explore the day-to-day training challenges enterprise teams face and how ClickLearn can simplify things. The Challenges of Training in Large Enterprise Environments Like many large organizations, our client struggled with:  Delayed or skipped training due to lack of time or

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Ciarán Martin
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Ciarán MartinExplorer
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Errors with Domain Sharing

Hi All, Hope you’re well - thought i’d pop this in the community to see if anybody else had similar issuesWe’ve experienced some issues sharing our Clicklearn published site content with users in seperate domains, that are not linked to our active directory (AD) at all. With users receiving errors stating “Access denied” despite having a login email that uses the approved domain, and sign-in provider (O365).This is causing us some issue with getting our partners to view this training material they need, is there an alternative means to sharing projects outside of the inbuild Sharing & Permissions system in clicklearn such as using enterprise applications, or alternative means?We’ve found that it does allow users to access the system when we share it with their direct email address, but with the scope of how many users we’re inviting this is not a viable long-term solution. example error below Any assistance/info appreciated if others have experienced similar issues! Ciarán M  

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Morten
Community Manager
F
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Francis BodinEnthusiast
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Recording a text don't work

Hello When I open the recording tool the green square select the entire txt document, not where my mouse is.I have checked in parameters (application under windows 11), and screen was at 100% scale.I have tried the recording tools with a table and it works well.By advance thank you I have supposed that putting a picture in relation to the text isn’t mandatory and I could add later. I think that I have to create a new document with picture...

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Morten
Community Manager
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Ash HalimEnthusiast
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Reports from ClickLearn Attain

Hi,Is there a report that can be extracted which shows the name of users who have passed or failed the Test Me mode for a topic?

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A
Enthusiast
ClickLearnProductTeam
Community Manager
ClickLearnProductTeamCommunity Manager
 Attain: Release notes
ClickLearn Attain version 12.1.56.0 release notesRelease notes

We’re excited to announce the release of ClickLearn Attain 12.1.56.0, packed with meaningful upgrades and improvements inspired directly by your feedback. In this version, we’ve focused on delivering a faster, smoother, and more flexible experience by addressing your most important requests. This update introduces new features like the ability to custom crop instruction screenshots, flexible number bubble placement, adjustable image preview quality, and an always-visible project list to enhance teamwork. You’ll notice major improvements in recording reliability, smoother group management in the editor, and overall system performance reflecting enhancements you asked us to make. We’ve also streamlined key processes such as publishing, localization, and asset management, and we’ve enhanced dashboard reporting and OData consistency for deeper insights. This release brings improved support and playback for SCORM and UXP videos as well. With 79 bug fixes and numerous enhancements, we’ve pri

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ClickLearnProductTeam
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Rising Star
pennyelsonRising Star
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Why isn't the AI Avatar button showing in my video edit option?

Hello, just wondering if it is only possible to add an avatar to my videos by signing up for Colossyan?When I look at the video screen editing option - i cannot see the AI Avatar button shown below.Thanks Penny 

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Morten
Community Manager
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Rising Star
pennyelsonRising Star
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Video playback - text only

Hello,can anyone recommend some instructions/Morten’s Corner video that shows how to add a text block that shows in the videos as just the text without having any image showing at all?Thanks Penny

83
Morten
Community Manager
dynamikes365
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dynamikes365Enthusiast
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Can't Get Assistant Added to Custom Table

I set up my Content Cloud successfully and published a set of recordings to the Case table successfully,but now that I’ve recorded new content on a custom table that appears in the portal fineI can’t seem to get it to update to work with Inside CRM…I’m sure at this point after trying several times, I’ve probably broken something.Does anyone have an idea why the same method wouldn’t work for update as it did for initial creation?

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Morten
Community Manager
S
Explorer
Sneha JosephExplorer
 Community Live!
Unlock ClickLearn Like a Pro: LevelUp 2.0’s Insider Secrets RevealedBlog

You already know your way around ClickLearn. But have you ever stopped to ask, what are the features that power users never talk about, but can’t live without? At LevelUp 2.0, we’re pulling back the curtain.  On June 26 at 3PM CET / 9AM EST, we’re running a session for those who are done with the basics and want to operate on a whole new level.  Highlights: What You’ll See in Action  1️⃣ Copy Steps From Published Recordings  What it does: Lets you copy steps from recordings you’ve already published.  Why it’s cool: No need to redo work or lose your place, just reuse and build on processes you’ve already documented.   2️⃣ Teams UX Productivity Bot  What it does: Automates daily tasks right inside Teams.  Why it’s cool: Cuts down on clicks and saves you time. You can even adjust it to fit how you work.   3️⃣ Summarization that Actually Summarizes  What it does: Turns long, detailed instructions into short, easy-to-read summaries.  Why it’s cool: Perfect for giving new hires or leaders

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S
Explorer
S
Explorer
Sneha JosephExplorer
 Community Live!
LevelUp 2.0 - Unlocking Underrated Features in ClickLearnLevelUp 2.0 - Coming soon

Hello authors!We’re back again! We’re excited to announce the upcoming ClickLearn Community Live: LevelUp 2.0 on June 26th, 2025, from 9:00 am Eastern time / 15:00 CET. This time, we’re diving deeper into the platform to uncover the underrated, underused, and powerful features of ClickLearn you may have missed. This will be a live session on YouTube, hosted by our CEO Joachim, Senior Support Consultant Morten, and Technical Support Lead Karthik. You can join us by signing up on our official ClickLearn Community page. It’s completely free and open to everyone, so invite your team, colleagues, or friends to come learn, chat, and connect with our experts. That’s about the event, now let’s talk about what we will be talking about in the event.  What You'll Learn (and Actually Use)?This isn't your usual feature rundown, it's about uncovering practical gems in ClickLearn that will help you save time, improve outcomes, and automate better. And yes, we’re keeping it informal and interactive, j

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ClickLearnProductTeam
Community Manager
S
Explorer
Sneha JosephExplorer
 Attain: Release notes
Watch This Space: A New Way to Track What’s New!Release notes

Hello!At ClickLearn, we’re always exploring fresh ways to deliver important updates in a format that’s not just informative—but also engaging and easy to follow.Our goal is to make it simpler and quicker for you to stay on top of what’s new, what’s improved, and what’s coming next in the product. And we believe it’s time for a change.We’re getting ready to roll out a brand-new format for our release notes—something designed with you in mind.Without giving too much away, this upcoming format aims to: Make it easier to digest updates on the go Help you see changes in action, not just read about them And bring a little more clarity and energy to how we communicate product evolution Keep an eye out for our next release update—trust us, you won’t want to miss it.Until then, stay curious. The future of release notes is just around the corner!Stay tuned! 💡

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Explorer
Morten
Community Manager
MortenCommunity Manager
 Morten's Corner
Morten's Corner - Copy From Published

Learn how to lock down specific versions of your content for specific ERP versions, revisions, and patch levels. TIMESTAMPS 00:21 Scope of today00:43 What is copy-from-published?01:50 When to use copy-from-published?02:22 How to use copy-from-published?02:40 How to see the exact version of the ERP system at time of recording03:12 Creating a project using the copy from published feature07:21 Using copy from published as a Service Provider08:34 Using copy from published from the Corporate angle08:54 Using copy from published in a Training scenario09:50 Methods of Controlled Publications09:58 Controlled Publications: Project with references10:12 Controlled Publications: Subfolders11:35 Controlled Publications: Permissions11:54 Controlled Publications: Tasking System12:05 Copy from published - time capsule of current publication14:38 Thank you for watching 

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Morten
Community Manager

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