News & Announcements
Stay up to date with the latest news in ClickLearn
- 51 Topics
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CLOSED: Network latency and/or timeouts when accessing ClickLearn services
Microsoft is currently reporting a major incident affecting all their Azure service regions. As a result ClickLearn online services are also affected. Customers can follow the development of this incident here and with Microsoft at Microsoft 365 Service health status (office365.com)Services which may be affected during this incident:ClickLearn Studio (authoring application) ClickLearn ContentCloud (published content, all formats) EDIT: As of 25 Jan 2023 12:44:01 GMT Microsoft is reporting all services are again back online.
That's a wrap! Re-watch your favorite sessions from MasterClass 2022 📚News
Dear Community,On the 15-16th of November, we hosted our customer conference ClickLearn MasterClass 2022, the largest virtual ClickLearn event to date, filled with expert sessions on topics such as:Advanced replaying: How to structure and prepare for Replay Multi-language deployments Online, offline, and in-app deployment scenarios Recording and replaying in non-supported applications Leveraging Automated Process Testing using ClickLearn Interactive Q&As with real-life challenges and best practicesIf you couldn’t join us live or if you’d like to re-watch any of the sessions, the recordings are now available and you can access them here: https://community.clicklearn.com/masterclass-2022-107 NB: To access the content, you need to be logged in on ClickLearn Community. If you don’t have an account yet, you can sign up for free 😊
CLOSED: Production and publishing affecting EU based customers
Customers based in our European-based Microsoft Azure datacenter are currently experiencing problems with producing and publishing content. One of the underlying Microsoft services is currently down. To avoid downtime on your published content, do not start publish process to re-publish updates. No problems with existing, already published content have been reported.UPDATE NOV 16TH 14:45 CET:Service seem to be back online and production and publishing is now again completing without issue. If you had problems with your publishing operation earlier today, please perform the operation once more to resolve the issue.
CLOSED: When recording webapps in Google Chrome
Last week we fixed an issue which occurred when recording any webapps in the latest version of Google Chrome, where screenshots would not be captured, or would be completely off. Unfortunately Google made a new release recently, which re-introduced the issue. Our developer team is currently working on a fix to come out with the next release of ClickLearn. As soon as the fix is completed, we will initiate the release process. As a work-around, you can use the (chromium-based) Microsoft Edge browser. Remember you need to install the ClickLearn Chrome connector. UPDATE NOV 11 10.30am CET:Our team has been unable to replicate the issue, and apart from one colleague reporting the issue yesterday, we have not heard from any customers facing this issue. If you have problems recording webapps on Google Chrome browser, please contact our support desk.
ClickLearn presents: MasterClass 2022 📚
Dear Community, On the 15-16th of November, we are hosting our next customer conference ClickLearn MasterClass 2022, the largest virtual ClickLearn event to date, and you’re invited!Our product experts have compiled one of the strongest content line-ups with over 9 hours of live expert sessions and interactive Q&As covering advanced topics such as:Advanced replaying: How to structure and prepare for Replay Multi-language deployments Online, offline, and in-app deployment scenarios Recording and replaying in non-supported applications Leveraging Automated Process Testing using ClickLearn Interactive Q&As with real-life challenges and best practicesAnd much more… 😉Join us for a fast-paced day full of learning and bring your ClickLearn skillset to the next level.To secure your spot and see the full schedule, Register now.We can’t wait to see you on Nov 15th (APAC: Nov 16th)! ClickLearn Customer Care
Tune in to Digital Adoption Talks!
ClickLearn digital adoption platform is thrilled to announce the launch of the Digital Adoption Talks podcast with Microsoft MVP Rick McCutcheon and ClickLearn CEO Joachim Schiermacher. This podcast addresses the pains that businesses encounter when taking on digital adoption projects and equips listeners with guidance on best practices.Digital Adoption Talks starts off the first episode exploring and discussing user adoption issues in Dynamics 365 projects. Hosts talk about and interpret results of a poll on issues in user adoption that they conducted with a select group on industry insiders. Then they discuss ways that business can overcome these challenges.According to ClickLearn CEO Joachim Schiermacher, the poll results show that user adoption strategy is more important than ever. He believes that this underscores the need for organisations to take a serious look at existing training, support and documentation processes to be adaptable to change and effectively minimize adoption i
ClickLearn at Summit North America 2021 Houston, Texas, United States Oct 12 - Oct 15, 2021News
We are attending Summer North America 2021 in Houston, Texas! The conference runs from October 12 - 15 and we would love to meet you out there. We are so happy to be able to go to an actual conference again after Covid, and hope to see many of you there.Our booth is #1231 and we have 2 sessions on Wednesday, Oct 13th. Direct links:Partner Solution Showcase (50 mins): Agenda | Summit NA 2021 | Live Microsoft User Conference Community Theater session (15 mins): Agenda | Summit NA 2021 | Live Microsoft User ConferenceIf you want to learn more about Summit NA, or connect with our conference team, please read more on the conference page.
Attain: Optimization of production engine
With the 188.8.131.52 release of ClickLearn Attain (September 21st, 2021) our developers have build-in new improvements to the production engine. In internal testing on a sample 85 recording dataset, we are consistently getting a minimum 25% decrease in production times, depending on template configuration of included learning formats (pdf, ppt, doc, videos).One of the primary changes is that ClickLearn now only produces changes made since last cycle, whereas in previous releases production always included the full dataset. In internal testing on a sample 85 recording dataset, either with changes in 1 recording or after re-ordering structure, we have noticed up to 80% decrease in production time.I have posted the detailed stats below. Please remember content production times may vary wildly from one project to another, all depending on your template configuration, the size (number screenshots) of your recordings, number of recordings, number of languages, and other factors.
ClickLearn at DynamicsCon Sept.20-23
If you would like us to present at DynamicsCon Sept. 20-23, 2021, you can help our Customer Success Manager @Christine by voting on her “Who is the Face of Your Solution?” session. You can read more about her session topic, and vote for it here → https://dynamicscon.com/submissions/?query=christine
Community Digest emails - opt in if you don't want to miss out!
Hi all,As you may have noticed, occasionally we send a Community Digest email, with highlights from a few of the most recent posts we want to share with you. The digest email is like a newsletter with 2-4 links to new videos, articles or other content. We want to provide community users this service, as we know keeping track of all activity on a fast-growing community can be difficult.To continue to receive the digest email, please go to your profile and select “Yes” to the setting “Receive Community Digest emails?”. If you don’t, we will assume you wish to opt out.
Community Live! Join our monthly online events on Youtube
Starting this June, we are inviting the ClickLearn community to join us on a reoccurring monthly event, where our specialists will discuss hot ClickLearn topics on a YouTube live stream!Sign up for Community Live!Go to Community Live! for more information on the next available event.Share your ideasAnyone on the community can share ideas to topics we should cover in the next session. Use the link below to get started!Got more to share? Join us live!We would also like to invite customers who want to share their experiences with the community, to join us. If you like the spotlight and want to join us “on stage” in one of our sessions, we would love to hear from you! Please contact me directly (pfe@@clicklearn.com) for more info.We look forward to seeing you all out there and “hear” from you in the YouTube chat :)
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