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News & Announcements

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MortenCommunity Manager

published in News & Announcements

Updating our Chrome and Edge extension from v2 to v3

Hi all, As Google and Microsoft are deprecating v2 extensions, we need to update it to version 3. This is a major change, but needs to happen now, as v2 is deprecated June 2024 - after this date the current extensions will stop working until they are updated. The process will start tomorrow morning. (2024-05-23 08:00 CET) Google is normally taking days to update an extension compared to Edge where things normally happens the same day it is being uploaded. Please be aware that all customers may automatically receive the new v3 extension, but others may need to roll this out manually. Basically this means that if you are in a managed organization, your IT may need to package and deploy the new extension, IF you are packaging them internally. If you are just deploying them directly from the store, then it will auto-update. The new version will become: 12.1.21.0it can be seen here: Here are the links for the new extensions, once Microsoft and Google has updated them, you should see them w

MortenCommunity Manager

published in News & Announcements

General Availability announcement for the User Experience Panel

Digital Adoption and Onboarding Re-Imagined Today, April 16, 2024 ClickLearn is introducing a new set of features:The User Experience Panel™️ is a new way of deploying content to all your corporate users. It is a new AI-driven side panel with quick access to on-screen digital adoption assistants, Corporate configured AI Chat sources and important user notifications all-in-one, designed to work on all your important Business Platforms.Alfred for Microsoft Teams is a new chatbot that is designed to work with your existing learning portal content, and delivers an AI-driven chat interface in every Teams Channel where your users are.Reliable, Responsible and Secure Corporate AI Content is now built-in to your ClickLearn Deployment workflow! You are able to control and design the perfect digital co-workers with knowledge that goes beyond sequential procedures and combines conceptual know-how with precise work instructions. Our new AI-driven learning engine is a paradigm shift for learning so

MortenCommunity Manager

published in News & Announcements

Introducing the ClickLearn status site

At ClickLearn we thrive to have the highest uptime possible and have our services available 24/7. As with all IT system, crashes can occur - the api can be down, traffic overload, gateway down, etc. A crashed detected by this site can affect both your ability to log into ClickLearn Studio or to view your published portals. We have launched a new initiative to enable you to see if the ClickLearn services are operational. Typically, the services automatically restart when we detect a crash, so if you have portal or content unavailable for example - check 5 min later and see, and then of course let us know in case we missed it :) https://status.clicklearn.com/

PerSuper User

published in News & Announcements

ClickLearn unveils new user interface (UXP) and AI features!News

We have released ClickLearn Attain version 12.1.19.0 and it includes a new user interface with AI features called the User eXperience Panel (UXP). It is currently available for Microsoft Dynamics 365 CE and the Power Platform with other platforms soon to follow. Read more about the details in the release below, or review the session from Aspire, when we first unveiled this exciting new technology!

ClickLearnCSMCommunity Manager

posted in News & Announcements

New release of ClickLearn Universe is out! 🚀

A new release of ClickLearn Universe is out.For more information about the latest release visit the below link:

ClickLearnCSMCommunity Manager

posted in News & Announcements

New release of ClickLearn Universe is out! 🌕

Dear Community,A new release of ClickLearn Universe is out, and with that a new course introducing ClickLearn portal administration ✨🚀For more information about the latest release visit the below link:

ClickLearnCSMCommunity Manager

posted in News & Announcements

New release of ClickLearn Universe is out! 🚀

Dear Community, A new release of ClickLearn Universe is out, and with that a new course introducing the Automated Process Testing of ClickLearn Attain.For more information about the latest release visit the below link:

ClickLearnCSMCommunity Manager

posted in News & Announcements

New release of ClickLearn Universe is out! ☄️

Dear Community,A new release of ClickLearn Universe is out, and with that a new course covering the advanced recording features of ClickLearn!For more information about the latest release visit the below link:

ClickLearnCSMCommunity Manager

posted in News & Announcements

New release of ClickLearn Universe is out!✨

Dear Community,A new release of ClickLearn Universe is out, and with that a new course covering the multilanguage features of ClickLearn✨🚀For more information about the latest release visit the below link:ClickLearn Universe version 1.0.0.7 release notes

ClickLearnCSMCommunity Manager

posted in News & Announcements

New release of ClickLearn Universe, containing 4 new missions, is out! 🚀

Dear Community,A new release of ClickLearn Universe is out, and with that 4 new, long-awaited Attain courses and hands-on challenges.Now you can among others deep-dive into the publishing and templating functionality of ClickLearn as well as explore the practical ‘replay’ feature which is core to keeping your training materials evergreen and localized into multiple languages ✨🚀For more information visit the below link:ClickLearn Universe version 1.0.0.6 release notes

ClickLearnCSMCommunity Manager

published in News & Announcements

That's a wrap! Replay of ClickLearn Masterclass 2023 is ready 🚀

Dear Community,On May 16th, we hosted our all-new Masterclass, the largest annual ClickLearn user conference.Our product experts unveiled the newest features, demoed best practices, and covered topics such as:The new side-bar feature The new versioning feature Deployment Localization Automated Process Testing Workshop: Migrating from ClickLearn Classic to AttainIf you couldn’t join us live or if you’d like to re-watch any of the sessions, the recordings are now available and you can access them here: https://community.clicklearn.com/masterclass-2023-108.NB: To access the content, you need to be logged in on ClickLearn Community. If you don’t have an account yet, you can sign up for free 🙂

MortenCommunity Manager

posted in News & Announcements

ClickLearn releases Attain Studio version 12.1.0.113!

Major release with impactful changes to the publishing feature, introducing versioning.Read about it here

MortenCommunity Manager

posted in News & Announcements

ClickLearn releases Attain Studio version 12.1.0.107!

it is highly recommended that you upgrade to this version as it contains and of stability and performance improvements, as well as core changes to how the structure works to avoid save issues. You can read more about the release here.

ClickLearnCSMCommunity Manager

published in News & Announcements

ClickLearn Universe down for maintenance on 30 - 31 March

Dear Community, This is a heads-up that our learning platform ClickLearn Universe is going to be down for maintenance from 30 - 31 March. We expect the website to be up-and-running again on 31 March later in the day.During this window, we are going to carry out a migration of user accounts and data to a new Universe platform built on a different technology, to improve platform performance and consistency of architecture across our services.Once the platform is up and running again, you’ll be able to login using the same credentials and continue your learning journey where you left off 🙂In case you’d like any help getting started with ClickLearn Attain during the downtime, please contact your CSM or browse the resources available on this community site. Thank you for your understanding.The ClickLearn Universe Team

PerSuper User

posted in News & Announcements

CLOSED: Network latency and/or timeouts when accessing ClickLearn services

Microsoft is currently reporting a major incident affecting all their Azure service regions. As a result ClickLearn online services are also affected. Customers can follow the development of this incident here and with Microsoft at Microsoft 365 Service health status (office365.com)Services which may be affected during this incident:ClickLearn Studio (authoring application) ClickLearn ContentCloud (published content, all formats) EDIT: As of 25 Jan 2023 12:44:01 GMT Microsoft is reporting all services are again back online.

MortenCommunity Manager

posted in News & Announcements

ClickLearn releases Attain Studio version 12.1.0.90!

check it out here:

ClickLearnCSMCommunity Manager

published in News & Announcements

That's a wrap! Re-watch your favorite sessions from MasterClass 2022 📚News

Dear Community,On the 15-16th of November, we hosted our customer conference ClickLearn MasterClass 2022, the largest virtual ClickLearn event to date, filled with expert sessions on topics such as:Advanced replaying: How to structure and prepare for Replay Multi-language deployments Online, offline, and in-app deployment scenarios Recording and replaying in non-supported applications Leveraging Automated Process Testing using ClickLearn Interactive Q&As with real-life challenges and best practicesIf you couldn’t join us live or if you’d like to re-watch any of the sessions, the recordings are now available and you can access them here: https://community.clicklearn.com/masterclass-2022-107 NB: To access the content, you need to be logged in on ClickLearn Community. If you don’t have an account yet, you can sign up for free 😊

PerSuper User

posted in News & Announcements

CLOSED: Production and publishing affecting EU based customers

Customers based in our European-based Microsoft Azure datacenter are currently experiencing problems with producing and publishing content. One of the underlying Microsoft services is currently down. To avoid downtime on your published content, do not start publish process to re-publish updates. No problems with existing, already published content have been reported.UPDATE NOV 16TH 14:45 CET:Service seem to be back online and production and publishing is now again completing without issue. If you had problems with your publishing operation earlier today, please perform the operation once more to resolve the issue.

PerSuper User

posted in News & Announcements

CLOSED: When recording webapps in Google Chrome

Last week we fixed an issue which occurred when recording any webapps in the latest version of Google Chrome, where screenshots would not be captured, or would be completely off. Unfortunately Google made a new release recently, which re-introduced the issue. Our developer team is currently working on a fix to come out with the next release of ClickLearn. As soon as the fix is completed, we will initiate the release process. As a work-around, you can use the (chromium-based) Microsoft Edge browser. Remember you need to install the ClickLearn Chrome connector. UPDATE NOV 11 10.30am CET:Our team has been unable to replicate the issue, and apart from one colleague reporting the issue yesterday, we have not heard from any customers facing this issue. If you have problems recording webapps on Google Chrome browser, please contact our support desk.

PerSuper User

published in News & Announcements

ClickLearn presents: MasterClass 2022 📚

Dear Community, On the 15-16th of November, we are hosting our next customer conference ClickLearn MasterClass 2022, the largest virtual ClickLearn event to date, and you’re invited!Our product experts have compiled one of the strongest content line-ups with over 9 hours of live expert sessions and interactive Q&As covering advanced topics such as:Advanced replaying: How to structure and prepare for Replay Multi-language deployments Online, offline, and in-app deployment scenarios Recording and replaying in non-supported applications Leveraging Automated Process Testing using ClickLearn Interactive Q&As with real-life challenges and best practicesAnd much more… 😉Join us for a fast-paced day full of learning and bring your ClickLearn skillset to the next level.To secure your spot and see the full schedule, Register now.We can’t wait to see you on Nov 15th (APAC: Nov 16th)! ClickLearn Customer Care

LuciaProduct Owner, ClickLearn Universe

posted in News & Announcements

ClickLearn Universe version 1.0.0.4 is out!

Dear Community, A new release of ClickLearn Universe is out. ✨🚀For more information visit the below link.

ClickLearnCSMCommunity Manager

published in News & Announcements

Tune in to Digital Adoption Talks!

ClickLearn digital adoption platform is thrilled to announce the launch of the Digital Adoption Talks podcast with Microsoft MVP Rick McCutcheon and ClickLearn CEO Joachim Schiermacher. This podcast addresses the pains that businesses encounter when taking on digital adoption projects and equips listeners with guidance on best practices.Digital Adoption Talks starts off the first episode exploring and discussing user adoption issues in Dynamics 365 projects. Hosts talk about and interpret results of a poll on issues in user adoption that they conducted with a select group on industry insiders. Then they discuss ways that business can overcome these challenges.According to ClickLearn CEO Joachim Schiermacher, the poll results show that user adoption strategy is more important than ever. He believes that this underscores the need for organisations to take a serious look at existing training, support and documentation processes to be adaptable to change and effectively minimize adoption i

MortenCommunity Manager

posted in News & Announcements

ClickLearn releases Attain version 12.1.0.56!

read more about the release here

LuciaProduct Owner, ClickLearn Universe

posted in News & Announcements

ClickLearn Universe version 1.0.0.3 is out!

Dear Community, A new release of ClickLearn Universe is out. ✨🚀For more information visit the below link.

MortenCommunity Manager

posted in News & Announcements

ClickLearn releases Attain Studio version 12.1.0.37!

Check it out here:

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