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Replies posted by Hans Kolstad

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Hans KolstadRising Star

asked in Have a question?

Why are recordings that is not in the structure being included in the localization?

Hi Morten,Suggetion added: Only Localize the recordings that are added to the structure | Clicklearn Community

Hans KolstadRising Star

asked in Have a question?

Does the ClickLearn Assist URL need to be updated every time new recordings has been published?

Thank you Morten.Suggestion has been created regarding this: Clicklearn Assist Configuration | Clicklearn Community

Hans KolstadRising Star

asked in Have a question?

Does the ClickLearn Assist URL need to be updated every time new recordings has been published?

Hi Morten,There is only 1 Assistconfig file option in the list after the recordings has been published in the ContentCloud, in addition to the 3 links to the English Portal, Portuguese Portal and Arabic Portal.Does the Assistconfig file not contain all 3 languages?Or only the English?

Hans KolstadRising Star

asked in Have a question?

How to do multiple language Assist Configuration

Hi Morten,I need some specific guidance on this issue:Our IFS Cloud systems are only set up with English.Our ClickLearn recordings are made available in English, Portuguese and Arabic.Does the end user not get the option to select which language to use in the Assistant? Tested to add both English and Portuguese to UAT and now the Assistant there is only showing in Portuguese. But still in English in CFG (on the same machine). Is there a way that all languages are available in the Assistant without the end user having to manually add the URL to the ClickLearn Extension in their browser?And without the administrators having to update the “ClickLearn Assist Configuration” manually every time when 1 or more recording have been published?

Hans KolstadRising Star

asked in Have a question?

How to do multiple language Assist Configuration

Thank you Morten.Suggestion has been created ClickLearn Assistant Language selector | Clicklearn CommunityBr Hans

Hans KolstadRising Star

asked in Have a question?

Unable to log in to ClickLearn Studio after installing latest version 11.0.0.81

Update: Issue was that an old version of ClickLearn Attain had been downloaded and installed.Suggestion has been made to ensure old versions are harder to find than the newest versions of ClickLearn Attain,Br Hans

Hans KolstadRising Star

asked in Have a question?

Replace corrupt image must be done in ALL the used language options?

This is when the recording is being reviewed.If I dont add a new image to replace the corrupted image, it shows up as below:

ClickLearnSupportCommunity Manager

published in Attain: General info

Attain: Download & install

Hello ClickLearn.Due to issues with not having local admin available at the time of uninstalling and then reinstalling ClickLearn Attain, I am now unable to locate where to download the newest version.Please make this available to be easily located for installation, Regards Hans

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