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Hi All,

 

We have been using clicklearn to record IFS processes. We were early on advised that editings steps directly could impact clicklearns ability to “replay” content, and update it with future iterations. as such we’ve been using “Note” sections to add notes in, but we’re still left with a number of steps with unclear information to the common user that we don’t want to remove in case it affects the replay


Can you please provide clarity in what we can and can’t edit in terms of steps that will affect the replay tool to help enhance our user experience?

 

Kind regards,

Ciarán M

Hi Ciarán,

 

There may be a misconception here, while you can edit the steps any way you see fit - but if you were to replay the recording, since you potentially have overwritten the technical references’ part of the step, then the text would potentially not be updated, but the screenshot would - so there might be a mismatch between the references in the instruction text and the screenshot itself. It depends how to edit the step and how you use the data references.

 

I suggest you write an email to support, where i respond with a booking link - then we can go through it together, to clarify precisely what you can do and shouldn’t do :)

 

 

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