Welcome to the ClickLearn Community

TEST ME - Tracking who has passed in an organisation

I plan to publish the Click Learn videos as part of the training. I would like to know how to TRACK who has viewed the SHOW / TRY & TEST ME . Is there anything in Click Learn I can enable to track ?

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Niranjana PattabiramanExplorer

Enhancing AI Chat Contextual Understanding in UXP

Hi ClickLearn Community,In the current UXP panel, I’ve noticed that the AI chat responds based primarily on the file name. Is there a way to enhance its contextual understanding by embedding tags or keywords within the document itself? For example, could we use metadata or structured annotations to guide the AI’s responses more accurately?I’d love to hear if anyone has tried this or if there’s a recommended approach from the ClickLearn team.Thanks in advance!

LevelUp 4.0: Get All Your UXP Questions Answered. Plus Our Newest Announcement!

ClickLearnProductTeamCommunity Manager

Community Live!

Introduction Are you ready to unlock the full potential of the User eXperience Panel (UXP)? The wait is over! LevelUp 4.0 is set for September 30, 2025, and this session is dedicated entirely to addressing the most frequently asked questions about UXP. Whether you’re new to the platform or a seasoned user looking to deepen your knowledge, this interactive event brings you direct access to real-world answers, practical advice, and a preview of what’s next for UXP. Why LevelUp 4.0 is a Must-Attend The UXP platform continues to evolve, and so do your needs and use cases. At LevelUp 4.0, you’ll meet a panel of expert speakers Joelle, Karthik, and Joachim ready to address the most relevant topics for user experience, deployment, integration, and configuration. This isn’t a generic webinar. It’s a live, hands-on session where the conversation centers on your real challenges and ambitions. Hot Topics to Level Up Your UXP Knowledge This event focuses on the essential themes every UXP user or

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MapleExplorer

Formatted Text Not Displayed Correctly in Video Subtitles + Written Material

Hi community,I'm encountering an issue with text formatting in my recordings.In a side-by-side note containing screenshots and formatted text (see screenshot 1), the formatting is not correctly displayed in the video subtitles (see screenshot 2).Screenshot 1 Screenshot 2The same issue occurs with written material (see screenshot 3).Screenshot 3 Interestingly, everything appears correctly in the editor and webview preview (see screenshot 4).Screenshot 4Any ideas on how to resolve this?Thx.

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10 days ago

FaranhGriddleEnthusiast

Need a Clicklearn Consultant ASAP!

Need an experienced ClickLearn consultant for enterprise implementation and team training. Our organization is deploying ClickLearn across multiple departments and need someone who can guide us through setup, content strategy, and provide hands-on training to our team. Looking for 1.5-2.5 weeks of consulting to establish best practices and get our teams productive with the platform.

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10 days ago

James SadlerExplorer

How can I export to SCORM

How can I export to SCORM?

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ClickLearn Attain version 12.1.61.0 release notes

ClickLearnProductTeamCommunity Manager

Attain: Release notes

We're back with another substantial update! Version 12.1.61.0 focuses on stability, localization accuracy, and seamless publishing, making your documentation journey even more dependable. As always, our latest video gives you a guided tour, so don’t forget to check it out! Key Fixes & Enhancements: Safer Record Management: Deleting folders containing referenced recordings is now prevented, and replay license errors in on-premises setups are resolved. Localization Polished: Summarized text treats secondary languages properly, and multiple UI bugs are addressed for a more reliable translation workflow. Publishing and Permissions: Cancelled productions now reflect accurate messaging, duplicate emails are blocked during permission setup, and author access is respected on published project lists. Studio & Asset Handling Improvements: Large asset imports work flawlessly, and various crashes linked to screenshots and variable dialogs are now fixed. Connector & Integrati

ClickLearn Attain version 12.1.60.0 release notes

ClickLearnProductTeamCommunity Manager

Attain: Release notes

Exciting news! Our newest update comes packed with vital enhancements and key fixes designed to streamline your ClickLearn Attain experience. From smarter editing tools to improved team management, this release is all about empowering your productivity and making content creation even smoother. Want a more detailed look? Be sure to check out our walk-through video! Recording Editor Upgrades Text edits are now preserved with formatting when toggling instruction step modes. Image previews and notes now appear precisely where you need them, in both written and video formats. Team Management Improvement Inviting new team members is now more consistent with mandatory full name fields for added clarity. UXP Multilingual Support UXP now accommodates multiple languages, with RTL support on the way! Settings and Publishing Reliability Standard recordings import correctly in IFS scope. Credential error messages are now more user-friendly in published content. Every update is de

ClickLearn Attain version 12.1.59.0 release notes

ClickLearnProductTeamCommunity Manager

Attain: Release notes

We’re excited to announce the release of Attain 12.1.59.0, which brings important fixes to enhance your recording and IFS Scope experiences. What’s New: Recording Improvements: We resolved an issue where recordings showed the top part of the screen at the bottom, causing overlapping screen content. Recordings will now display correctly. IFS Scope Enhancements: SCOPE imports are now smoother! Standard recordings that previously wouldn’t import are now fully supported. Video Images Display: We fixed an issue where video images were not displaying in certain scenarios. Now, videos will display as expected. Check out our latest video for a quick walkthrough of these updates. We hope these improvements make your experience smoother and more reliable! Have feedback or questions? Join the discussion in our Community!

Niranjana PattabiramanExplorer

Enhancing AI Chat Contextual Understanding in UXP

MapleExplorer

Formatted Text Not Displayed Correctly in Video Subtitles + Written Material

132

10 days ago

Paul KarsmakersEnthusiast

Unable to create recording

I have ClickLearn 12.1.56.0 installed and both ClickLearn Connector 12.1.21.0 (Edge) and ClickLearn Connector 12.1.21.0 (Chrome), yet I'm unable to start a recording. The full screen stays greyed out, mentioned green rectangle doesn't appear. .At first, I thought my widescreen monitor, which allows split-screen, was causing this.But if I work on my laptop only (monitor not connected), I have the same issue.

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JulieHoodExplorer

Restricting "Published Content?"

Currently all of our authors can see the “Published Content” in the portal; however, some of this training should not be shared. How do we restrict access to the “Published Content” tab? Thanks for the assistance!

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United Airlines®️ Customer Service™️united airlines customer services

j9992071Enthusiast

Peer exchange

The official customer service phone 1-888-271-2145 number for United Airlines as 1-888-271-2145, United Airlines or the numeric equivalent 1-888-272-2145. You referenced this number for direct live person (OTA +1-888-271-2145 Online Travel Agency) assistance.

Gagan Kumar BeheraExplorer

How to manipulate Iteration Data Table value on ATP

Hi Team, I have a situation where I need to manipulate the value which is present on Iteration data Table during the runtime. e.g I have added a Data Point as Note and the value is updated Iteration Data Table. I need to concatenate some other text along with value present on Iteration Data Table and that will be used on next step.Thanks,Gagan Behera

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Daniel EggsteinExplorer

Production already running

HelloMy colleague managed to run a last successful production last friday. I did some changes today and tried to produce the content. The system tells me, that there’s already a production running.is it possible to see production jobs running somewhere? is it possible that we have some jobs running endlessly?Thanks for your help.BR, Daniel

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JEHPEExplorer

Issues with Asset Display and Reusing Recordings Across Languages

Hi everyone,I'm currently working on the translation of my trainings and keep running into issues:When a recording (content blocks with image), for example, contains 10 assets (e.g., images), and a different language is selected, only one asset is shown across all recordings instead of the full set. However, when looking at the source, the correct assets are actually there. It’s just that only the first of the 10 is displayed. Some recordings are set to be replayed, but I’d like to reuse the same recordings for other languages as well (video mode only - no assistant). Even though I choose to ignore the translation, it still doesn’t work as expected.To 1: Why is this happening, and what can be done to fix it?To 2: Is there a way to make this work without having to duplicate or re-record the videos for each language?Thanks in advance and best regards,Hona

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JEHPEExplorer

Performance Issues when using UXP

Dear all,since integrating ClickLearn into Salesforce, we have noticed a significant drop in system performance. As soon as we deactivate the UXP extension, everything runs smoothly again.Are there any known performance issues when UXP is active? If so, is there a recommended solution or workaround available?UXP is a great feature that we highly value and would prefer not to work without. Thanks in advance and regards,Hona

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Gagan Kumar BeheraExplorer

Getting Error Message 0|||

I am getting Error message 0||| on execution log. When I run any Test ATP it is giving this error message on Log. It show when any recoding starts. Please find below screenshot for more details. The execution is aborting without executing all the recording attached on a Test. If there are 3 recording attached to test then It is getting failed after executing the 2nd object.

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