Search not working in Assist or Portal

  • 13 September 2021
  • 2 replies



I have dynamics 365 on-prem, version 8.2.x.


My published assist and help portal search function is not working. see video:


Is this a setting or is there something wrong with my solution?




Best answer by Per 14 September 2021, 11:27

View original

2 replies

Userlevel 6

Hi @Reggie-Lopez 

Thank you for posting the video, it was a great help in identifying the issue. We had a look at your portal, and there is a recording with the “$” character in the recording name. If you remove this character, reproduce and publish the shelf, the search index should work again.

The recording in question is: Accounting (Basics)/Create Coupon (Discounts a $ amount)

If you need any assistance in any of the above, please don’t hesitate to contact our support desk at any time.

Thanks, that fixed it.