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Question

Text to Speech audio cuts off short when narrating

  • September 16, 2026
  • 1 reply
  • 18 views

neilcato
Enthusiast

In the last couple of days, as we’ve been spending some time on our training materials, we have noticed that the narration audio will cut off short on steps. I found this old post that suggests a similar issue was fixed some years back.  Is anyone else experiencing this issue, and/or do you know if there’s a way to fix this?

Below is an example of what I’m getting both in the ClickLearn Studio editor and UXP frontend, where it seems to clip a fraction of a second off the narration for many steps. But not all. I even tried editing the video template to add a second or two of padding between steps, hoping it would help. There was no change in the behavior.

Where the step should say “Click the Save Button.”, we get:
“Click the Save butto--”

We are using Eric. This voice has been working fine up until recently.

 

1 reply

Plamena
Community Manager
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  • Customer Support Lead
  • September 17, 2026

Hi ​@neilcato

Thank you for posting on our Community! 

We would love if you could share the recordings where you expreice this issue at support@clicklearn.com for our Support team to look into this and identify the cause. 

We are looking forward to assisting you further!