Construction & Equipment Rental · Business Central · Dec 2025
Going live on a new ERP is one thing. Getting 180 people to actually use it confidently - that's the real challenge.
When this construction and equipment rental company migrated from Navision to Business Central in December 2025, their training department faced a familiar but costly problem: in-person sessions were taking 4–5 days per user, creating scheduling pressure, inconsistent adoption, and ongoing redundancy training across 180 end-users.
The answer wasn't more trainers or more support tickets. It was ClickLearn.
By capturing each process once and publishing across video, PDF, and in-app UXP guidance directly inside Business Central - with auto-updates built in for every BC release - the team replaced a reactive training model with a 24/7 self-help portal that worked on day one and every day after.
"Every self-resolved answer is a support ticket prevented." - ERP Project Lead
Within the first month of go-live, 84% of users were resolving their own questions without picking up the phone. Fifty processes were published and live. Departments that hadn't asked for ClickLearn at the start were requesting it for additional workflows by the end.
"Departments are now requesting ClickLearn access for workflows beyond ERP." - ERP Project Lead