Can not connect to my D365 CE onpremise CRM instance

  • 7 July 2021
  • 1 reply


I try to evaluate Click2Learn Attain, but I’m not able to connect to our MS D365 CE onpremise instance! 

I can login with the same credentials in google chrome, but Click2Learn.InsideHelp says it is INVALID why?




Best answer by Morten 7 July 2021, 17:34

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Userlevel 6

Hi @matthias_back 


Typically with CRM, we see people using it for CRM online, with an email address sign-in method.


I don’t see any reason we cannot make it work with your setup, being OnPrem with a classic domain style authentication method, likely it is something we need to look at in order to support - may I have you contact us at support? Then we can look at it together, and figure out what is needed to make this work for you :)