We have several process’s that do not require live assist and we are having trouble if users activate the live assist. Is there any way to turn it off for a single recording?
Best Regards
Barry
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Hi Barry,
Unfortunately, in classic you cannot disable the assist per recording.
In attain you can.
Can you please advise how to do this in Attain?
Hi Matt,
To accomplish this you will need at least two templates, one with the assist enabled, and one without.
Then, using the structure editor, you can assign the right template to the right recordings.
Hi, the bit of info Im missing please is how I enable/disable the assist on a recording? I cant seem to see this option. Thanks.
Hi Matt,
you can enable / disable it here:
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