We have several process’s that do not require live assist and we are having trouble if users activate the live assist. Is there any way to turn it off for a single recording?
Best Regards
Barry
Best answer by Morten
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ClickLearn Classic - How to turn off live assist for a single recording?
Userlevel 6
- Community Manager
- 476 replies
-
20 April 2023
- Answer
Hi Barry,
Unfortunately, in classic you cannot disable the assist per recording.
In attain you can.
Userlevel 6
- Community Manager
- 476 replies
-
16 January 2024
Hi Matt,
To accomplish this you will need at least two templates, one with the assist enabled, and one without.
Then, using the structure editor, you can assign the right template to the right recordings.
- Enthusiast
- 9 replies
-
26 February 2024
Hi, the bit of info Im missing please is how I enable/disable the assist on a recording? I cant seem to see this option. Thanks.
Userlevel 6
- Community Manager
- 476 replies
-
26 February 2024
Hi Matt,
you can enable / disable it here:
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