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Clicklearn only records whole window?

  • Oct 18, 2022 10:41 AM UTC
  • 5 replies
  • 132 views

Hi, 

Please help, clicklearn only seems to record my whole window not the individual options on D365 CE, are there any settings that I need to change? 

 

Thanks, 

 

Anthony 

Best answer by Morten

Hi Anthony,

In ClickLearn classic, what you need to do is to close both chrome and edge, then perform the installation through tools → preferences → troubleshoot → install (native messaging host)

 

 

Furthermore, I suggest you follow the attached PDF to ensure ClicLlearn is allowed to execute the native messaging host module clgchost.exe when you start edge / chrome. 

 

 

 

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5 replies

Morten
Community Manager
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  • Community Manager
  • Oct 18, 2022 11:45 AM UTC

Hi Anthony,

 

Are you using ClickLearn Attain or ClickLearn Classic?


  • Author
  • Explorer
  • Oct 18, 2022 12:14 PM UTC

Hi, 

Thanks for your reply. 

I am using the app ClickLearn studio, so classic. 

 

 


Morten
Community Manager
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  • Community Manager
  • Answer
  • Oct 18, 2022 1:54 PM UTC

Hi Anthony,

In ClickLearn classic, what you need to do is to close both chrome and edge, then perform the installation through tools → preferences → troubleshoot → install (native messaging host)

 

 

Furthermore, I suggest you follow the attached PDF to ensure ClicLlearn is allowed to execute the native messaging host module clgchost.exe when you start edge / chrome. 

 

 

 


  • Author
  • Explorer
  • Oct 19, 2022 8:48 AM UTC

Hi, 

 

Thanks this has worked, however some clicks still aren’t being captured.

 

 


Morten
Community Manager
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  • Community Manager
  • Oct 19, 2022 12:18 PM UTC

Hi Anthony, please contact the support team for a remote session to solve this :)