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Clicklearn only records whole window?

  • 18 October 2022
  • 5 replies
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A
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Hi, 

Please help, clicklearn only seems to record my whole window not the individual options on D365 CE, are there any settings that I need to change? 

 

Thanks, 

 

Anthony 

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Best answer by Morten 18 October 2022, 15:54

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Morten
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Hi Anthony,

 

Are you using ClickLearn Attain or ClickLearn Classic?

Visit Morten's Corner: https://community.clicklearn.com/news-announcements-60/morten-s-corner-clicklearn-features-explained-55
A
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Hi, 

Thanks for your reply. 

I am using the app ClickLearn studio, so classic. 

 

 

Morten
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Hi Anthony,

In ClickLearn classic, what you need to do is to close both chrome and edge, then perform the installation through tools → preferences → troubleshoot → install (native messaging host)

 

 

Furthermore, I suggest you follow the attached PDF to ensure ClicLlearn is allowed to execute the native messaging host module clgchost.exe when you start edge / chrome. 

 

 

 

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Visit Morten's Corner: https://community.clicklearn.com/news-announcements-60/morten-s-corner-clicklearn-features-explained-55
A
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Hi, 

 

Thanks this has worked, however some clicks still aren’t being captured.

 

 

Morten
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Hi Anthony, please contact the support team for a remote session to solve this :)

Visit Morten's Corner: https://community.clicklearn.com/news-announcements-60/morten-s-corner-clicklearn-features-explained-55

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