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Clicklearn only records whole window?

  • October 18, 2022
  • 5 replies
  • 82 views

Hi, 

Please help, clicklearn only seems to record my whole window not the individual options on D365 CE, are there any settings that I need to change? 

 

Thanks, 

 

Anthony 

Best answer by Morten

Hi Anthony,

In ClickLearn classic, what you need to do is to close both chrome and edge, then perform the installation through tools → preferences → troubleshoot → install (native messaging host)

 

 

Furthermore, I suggest you follow the attached PDF to ensure ClicLlearn is allowed to execute the native messaging host module clgchost.exe when you start edge / chrome. 

 

 

 

5 replies

Morten
Community Manager
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  • Community Manager
  • October 18, 2022

Hi Anthony,

 

Are you using ClickLearn Attain or ClickLearn Classic?


  • Author
  • Explorer
  • October 18, 2022

Hi, 

Thanks for your reply. 

I am using the app ClickLearn studio, so classic. 

 

 


Morten
Community Manager
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  • Community Manager
  • Answer
  • October 18, 2022

Hi Anthony,

In ClickLearn classic, what you need to do is to close both chrome and edge, then perform the installation through tools → preferences → troubleshoot → install (native messaging host)

 

 

Furthermore, I suggest you follow the attached PDF to ensure ClicLlearn is allowed to execute the native messaging host module clgchost.exe when you start edge / chrome. 

 

 

 


  • Author
  • Explorer
  • October 19, 2022

Hi, 

 

Thanks this has worked, however some clicks still aren’t being captured.

 

 


Morten
Community Manager
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  • Community Manager
  • October 19, 2022

Hi Anthony, please contact the support team for a remote session to solve this :)