Crop image for replay screenshot

Question

Hi there,I’m struggeling with croping of images, especially for replayed steps in different language.E.g. I have recorded some steps in english and replayed them in german. Croping image for english version is not the deal. But when I try to crop image for replayed steps in german, ClickLearn sometimes ignores my croped area.Englisch Version: German Version: crop image doesn’t workAnd this is how it looks in the editor. The croped area is totally different.What I’m doing wrong? Thx for your help.

Maple · Accepted Answer

Hi Morten,thanks for your answer.It is not only “zoom” view which crops image different. It is also in work instructions.Following screenshot is from Word export file:I will send you a mail to do a remote session.

Morten · Answer

Hi Maple,Sorry to hear you are having issues.The last image, the’zoom’ is set to a specific pixel count, there is just not room to show that image in zoom, but on the work instruction and all its formats, it looks fine.I suggest you send us a mail in support and we can do a remote session to figure out whats up 😊

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