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Image capture - ClickLearn Studio

  • August 6, 2025
  • 2 replies
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I have the latest version of ClickLearn Studio. I have noticed with some of our recordings that the image captured shows;

The hotspot

The dotted line of the “crop to click area”

and then another red box enclosing the whole screen

Does anyone know why I am getting that? - See image below

Thanks Penny

Best answer by Plami

Hi ​@pennyelson

Thank you for posting in our Community! 
Could you please write to us at support@clicklearn.com and attach the recording in questions so that the team can look into and provide answers to your questions?


Looking forward to hearing back from you!

BR,

2 replies

Plami
Community Manager
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  • Customer Support Lead
  • Answer
  • August 6, 2025

Hi ​@pennyelson

Thank you for posting in our Community! 
Could you please write to us at support@clicklearn.com and attach the recording in questions so that the team can look into and provide answers to your questions?


Looking forward to hearing back from you!

BR,


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  • Author
  • Rising Star
  • August 6, 2025

Thanks, have send an email to the support team :-)