Question

Image not transferring correctly when published

  • 19 December 2023
  • 5 replies
  • 37 views

I have a recording that the screen shot in one of my lines shows correctly but when it was published, it shows it incorrectly. Is there a way to fix this?

Correct in the recording:

Incorrect in the published version :

 


5 replies

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Hey, you could try to fix it in the image editor, which you can find in the written editor. After fixing it, you have to reproduce the recording. Best regards, Valerie

​​​@Valerie Sohm , this did not work sadly. Though the original image is correct in the Image editor, I did tweak it, saved and republished. This did not fix the image in the published version.  Thank you for your suggestion!

Userlevel 6
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Hi Casey,

 

Go ahead and send your file to us in support, then we can see whats up :)

@Morten Hi Morten, I already have! CLS00079859

Userlevel 6
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super :)

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