Skip to main content
Question

PopUp not recognized in Assist Mode (UXP)

  • May 13, 2026
  • 1 reply
  • 9 views
M
Enthusiast

Hello,

I recorded a process in D365 CRM in which the user must click a button. This click opens a popup where the user is required to enter data.

During the recording, all fields and buttons were correctly recognized by ClickLearn (green border). However, after producing and publishing the content, I tested the process in Assist Mode and observed the following behavior:

  • The button used to open the popup is recognized correctly.
  • The fields within the popup are not recognized.
  • After closing the popup, the next step on the main form is recognized again.

How can I solve this problem?

Furthermore, is there a setting to enable “Any row / Any cell” by default, or is there a way to set this option to true in bulk?

 

Regards,

Markus

1 reply

Plamena
Community Manager
Forum|alt.badge.img
  • PlamenaCommunity Manager
  • Customer Support Lead
  • May 13, 2026

Hi ​@Markus Schwarz , 

Thank you for posting on our Community!

Sorry to hear you are having issues running the Assist for your recording! Can you send this to our Support team at support@clicklearn.com to look into and find out why this is occurring? 

As for your other request, currently there is no option to enable any row or cell by default. We encourage you to share this as an idea for our Product team to explore and evaluate its potential for implementation.

https://community.clicklearn.com/ideas

Looking forward to assisting you further! 

Best wishes, 
 

Terms & ConditionsAccessibility statement