Unable to create recording

Hi Paul,

all the version numbers you mention are the most recent ones respectively.

it sounds like you may have an issue with the native messaging host, please have your IT (or yourself if you have admin rights) add these to your registry:

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Edge\NativeMessagingHosts\com.clicklearn.clgchost]
@="C:\\ProgramData\\ClickLearn\\clGChost.json"

[HKEY_CURRENT_USER\SOFTWARE\Google\Chrome\NativeMessagingHosts\com.clicklearn.clgchost]
@="C:\\ProgramData\\ClickLearn\\clGChost.json"

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Edge\NativeMessagingHosts\com.clicklearn.clgchost]
@="C:\\ProgramData\\ClickLearn\\clGChost.json"

[HKEY_LOCAL_MACHINE\SOFTWARE\Google\Chrome\NativeMessagingHosts\com.clicklearn.clgchost]
@="C:\\ProgramData\\ClickLearn\\clGChost.json"

example from edge:
 

if you have any issues go ahead and write us on support and we can do a remove session 😊

Thank you for your prompt response, Morten.

After adding the keys to the registry and adding Full control on the ClickLearn forder, the screen is still greyed out. I'd be happy to plan a remote session, can very well be I'm overlooking something.

Hi ​@Paul Karsmakers , 

Apologies for not responding earlier! 
I was not able to find anything from you in our Support inbox. If you still need a hand and want to book a session with us, please write to us at support@clicklearn.com and we will be able to arrange that. 

Best regards,