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Question

We cant record clicklearns in orbit but works fine on other sites

  • December 1, 2025
  • 4 replies
  • 22 views

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When we try record on the sites belonging to orbit, we encounter the problems as seen on the image:
 


It works fine on other sites so the connector is installed and works.

Anyone know why this happens?
We have considere4d it might be screen captur blocking but we can capture orbit just fine with other recording tools.

4 replies

Morten
Community Manager
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  • Community Manager
  • December 1, 2025

Hi Søren,

 

This happens if the native messaging host isn’t working anymore, or isn’t installed.

 

Please follow the attached PDF in order to resolve your issue.

 

You basically just need to perform 4 entries in the windows registry


Morten
Community Manager
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  • Community Manager
  • December 5, 2025

Hi ​@Søren Thornholm 

Did the native messaging host installation solve the issue?

 

If not, please send a mail to support and we can book a meeting to see whats up.

 

 


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Hi ​@Morten 

We are looking into it unfortantly running admin is not something most of us are allowed to do on company pcs.
So i sent the case to the people that could and asked them to try it and I am currently awaiting response from them.


Morten
Community Manager
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  • Community Manager
  • December 5, 2025

Yea, unfortunately that guide does require elevated privileges.

 

Perfect, thank you Søren - just let us know!