ClickLearn Blocked by Windows Defender

  • 18 January 2023
  • 1 reply

Userlevel 1

Had some weird behavior from ClickLearn this week. Users who previously were able to use the app had the app blocked by both Windows Defender and Trend Micro Security. Once whitelisted in Trend Micro, Windows Defender still blocked it. If “Run Anyway” was selected in Defender, ClickLearn opened but did not function properly. Editing existing recordings only produced empty steps. New recordings failed to open for edit. Then closed down ClickLearn and reopened. No Windows Defender warning. Functions worked fine in the app. Anyone else have this problem?


Best answer by Morten 20 April 2023, 17:36

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Userlevel 6



sorry for the super late response, this one flew under our radar.


the issue you experienced is due to us updating our certificate for the executable for clicklearn. Basically microsoft smartscren will eventually whitelist it when “enough” people around the world has chosen to run anyway.