Ask your questions and share your knowledge with the community
I am using ClickLearn primarily for videos, which will then be played within our Customer Support Portal (we use Zendesk).I would like to be able to switch between a full screen view and the zoomed in scaled view on the video.For example, on one step in my video, I am explaining how to add an item to a sales quote. I have the text read as part of the note attached to a group of steps.The full screen is shown In the background.I then show the video just clicking through the columns that I explained in the text, but I don’t have narration here.I would like to zoom in only on that step, and then maybe add a callout or highlight to the columns being clicked.Does anyone know how to do this?
I think Attain is a wonderful interface with a lot of great new features. I’m looking forward to converting my older recordings and creating new ones in Attain so that I can publish them to my organization, but the one thing that is preventing me from doing that yet is that there does not yet appear to be a way to globally change the default voice for videos.I’m referring to a setting that would correspond in ClickLearn Classic to going to Tools -> Preferences -> Template -> Recording Template -> Preferences -> Video -> Default voice name.I’m sure this is on your list as a feature to add. Just wanted to let you know that I’m hoping it is available soon.
Export as ImageAdded to product backlog
When you are in the thumbnail editor it would be handy to be able to export the whole screen image as an image (without the red click area or green thumbnail rectangle), so you could later utilize that ‘screenshot’ in a note or something else. Essentially a raw output of that screenshot that ClickLearn stored for that given step.Lots of time you want to change a step into more of a call out (or note). But you have to go back, replicate the exact same scenario and take a screenshot and then load it into a note. Think it could be a lot easier on individuals if they didn’t have to do that.Thanks for reviewing my idea either way;-Kevan
Exportable User lists in AttainDelivered
Hi,Can I suggest that we have exportable user lists or the option to email the users from our portal?We will be setting up meetings with our authors and this would cut down on the email work that would have to be done to transcript them to an email.Thank you,Jay M.
When I have created my Shelf and published it, I create a link in my IFS that takes the user directly to the Click Learn Portal. Evet thing works except, when I select the word or Power Point versions and press open, IFS just hangs and nothing happens. I end up having to open Task manager and shutting down IFS. However, when I select save, it save with no issues.
Hi Community, I am a new user to ClickLearn and so far I have learned that the product can be used to create great work instructions, simulations etc for training.. but we also want to create some great interactive eLearning courses, can ClickLearn create eLearning as well?
I am just learning ClickLearn. In an effort to teach myself, I decided to replay videos that had been recorded previously. Even if I use the raw unedited recording, ClickLearn still cannot find any steps during the replay. I have been playing with the template...could that be why? Does anyone have any tips or tricks, or should I just submit a case. Thank you!
Good evening! I have been unable to locate in the html templates where I can move the title up one or two rows on the recording titles? Does anyone know where to move this title? The title bleeds over into our logo and I don’t want to rebuild the video intro images. Thanks for your time!
I am currently updating the training material of our company, Rockwool International A/S by using clicklearn, so would like to get more insights from the people already using it. I would highly appreciate the people in this community, if they could share their experiences so far. On top of that, it would be awesome if we can organise a skype/teams session to view your work for inspiration.
It is great that Icons can be set for each book to help users visualize the content organization. It would be great if the Icons could be included in the header of the Word/PDF documents to further help users connect that content as displayed on the Portal.
Please Add: Query FeatureDelivered (partially)
Hello, I felt there was an opportunity to query for recording notes based on their properties. I was having a problem with the Clicklearn Assist which was caused by some of my recordings containing steps using the “windows connector”, and my task was to find those recording steps and remove them. Since I had several recordings all with several steps I found myself clicking one-by-one through every recording step. It would have been fantastic to be able to search all recording steps by the connector used, this way I could modify them in one fell swoop. Thanks,
Hello and welcome to today’s developer’s diary post! Today we will look at a new feature that will make it easier to record your work instructions with ClickLearn while avoiding the known pitfalls. It will most certainly be a big help to authors who are new to ClickLearn. When you start a new recording, you will first decide what to name your new recording, which language you are recording, and where you want to save it: Create new recording Next, you will be presented with an (optional) visual guide which highlights the important routines, most experienced authors will be familiar with. Below you will find an animated GIF of the guide: Create new recording guidance When you end your recording, you will now get a (optional) summary of it shown here, with options to go to the editor or back to the list of recordings or discard your new recording. Recording summary What do you think of the new recording process? Feel free to share your thoughts in the comments.
Is it possible to only offer the Test me recording, without displaying all 3 options of Test Me, Try Me or Show me?
Request from our business leads as we begin to show the team their new ERP System of IFS, if we could initially only provide the Try Me recording, and not all 3 options of (Show Me, Try Me, and Test Me).
Grammarly integrationAdded to product backlog
When writing instruction texts, it would be remarkable to have the text field integrated with Grammarly, just like in ZenDesk, as this heightens the quality of the user-created instructions. My recordings usually include several steps with quite extensive instruction texts.
Hi all, when replaying our ClickLearn recordings (for IFS10) we often have the problem that ClickLearn doesn’t find the next step (especially if there are drop down fields involved), so that we have to manually proceed with the next step to continue with the replay. Also the screens in the written version of the recordings often do not show the filled in values when there has to be filled a certain value into a certain field; in most of the cases it shows only the first character / number of the value. Due to our growing experience with ClickLearn we found out that these problems can be fixed by changing the “Replay pause” within the step editor when you open it using the developer role. To avoid having to do this for every step separately is there any possibility to globally set the Replay pause to a certain amount? Or is there some other solution for it which we haven’t found yet? Thank you very much in advance for your help! Best regards and have a nice day,Carina
When creating/editing recordings, sometimes when we delete or exclude a step, the images change on the next steps. Not always, and not the same each time. Sometimes the when excluding it happens, and doesn’t when I delete. Sometimes the reverse of that. Anyone else having this challenge, and any hints to avoid it?Thanks
When pulling data from the Clicklearn Odata feed, it would be very helpful if the metadata from the recording would be included in the CompanyTrackingData table.It would also be nice to have a way to know how many steps are in recording and the approximate length of the ShowMe for a recording available though either the metadata or the OData feed. This would help us track overall how long a book takes for a user to complete and give time estimates for training.
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