Skip to main content

Did you know?

Weekly ClickLearn tips and answers addressing common support questions

  • 9 Topics
  • 9 Replies
9 Topics
N
Enthusiast
numerodetelefonodeairlinesEnthusiast
asked in Did you know?
how to post a query?

how to post a query?

150
N
Enthusiast
Michael Foster
Rising Star
Michael FosterRising Star
posted in Did you know?
Launch ShowMe with URL

Did you know that you can build and share a URL to automatically launch a user directly into a Showme video? Just add: &t=showme to the end of an existing recording URL ! Example: https://help.clicklearn.com/ClickLearn%20Learning%20Portal/ClickLearn%20Learning%20Portal.htm?b=Product%20Documentation&r=Introduction&t=showme If this doesn’t work in your environement and if you are comfortable working with your template, add the following to ASIDEOBJECT_JSV. Otherwise request from ClickLearn Support.  

1983
P
Rising Star
Tracy
Experienced Helper
TracyExperienced Helper
posted in Did you know?
Number your steps 1, 2, 3...

Did you know that you can? add step numbers to your ClickLearn recording(s) by modifying the ‘Recording Template’   1.  Tools->Preferences->Templates->Recording Template 2.  Expand PROCESS INSTRUCTION 3.  Click on STEPNUMBER 4.  Replace Language Independent [0] with %1.   5.  SAVE As 6.  Create Content->Produce 

2022
Morten
Community Manager
Tracy
Experienced Helper
TracyExperienced Helper
posted in Did you know?
Add Feedback Email Address

 Did you know that you can?   Add a feedback email address to your published content Tools>Preferences>Templates>Recording, Book or Shelf Template>Preferences>Template>Add Feedback Email Address>Save  

1924
Morten
Community Manager
Tracy
Experienced Helper
TracyExperienced Helper
posted in Did you know?
Steps are missing from my recording

Did you know that you can? Use an external mouse to resolve steps not being recorded when using a laptop If you find that you have completed a recording and the steps of the recording are missing this may be a result of using a laptop’s touchpad/mousepad to complete the recording.  We have found that some laptops will need to use an external USB mouse to create ClickLearn content. Of course, if this does not resolve the issue submit a ticket to ClickLearn Customer Care!  support@clicklearn.com 

1120
Tracy
Experienced Helper
Tracy
Experienced Helper
TracyExperienced Helper
posted in Did you know?
Add a Bulleted List to a Note

Did you know that you can? Add a bulleted list to your ClickLearn Studio Notes Currently you will need to create the Bulleted Note in Word and copy the information to your ClickLearn Studio Note. 1.  Create the Bulleted Note in Word 2.  Create a Note in ClickLearn Studio 3.  Copy the Bulleted Note that you created in Word and paste it in your ClickLearn Studio Note 4.  SAVE changes    

630
Tracy
Experienced Helper
Tracy
Experienced Helper
TracyExperienced Helper
posted in Did you know?
How to remove Show Me, Try Me or Test Me recordings

Did you know that you can? Remove the Show Me, Try Me or Test Me recordings 1.  Tools->Preferences->Templates->Recording Template 2.  Expand PROCESS INSTRUCTION 3.  Click on OBJECTORDER 4.  Remove either the JSV, (Show Me), JSV_2(Try Me) and/or the JSV_3 (Test Me) from the listed items below BLOCKVIDEO,JSV,JSV_2,JSV_3,WMV,SWF,XAP,BLOCKEND,BLOCKDOWNLOAD,PDF,DOCX,PPTX,BLOCKEND,BLOCKASSIST,BLOCKTOC 5.  SAVE As 6.  Produce and/or Produce and Publish NOTE:  JSV  is the Show Me video JSV_2 is the Try Me video JSV_3 is the Test Me video

1070
Tracy
Experienced Helper
Tracy
Experienced Helper
TracyExperienced Helper
posted in Did you know?
Add additional space between steps

Did you know that you can?   Add additional space(s) between steps by modifying your ClickLearn templates Tools>Preferences>Templates>Recording, Book or Shelf Template>Expand Word Document>Click DOC_HANDLESTEP>Replace Language Independent HTML code with the below>SAVE <newtable/><r><c><txt/></c><c><nl/><nl/><img/><nl/><nl/></c></r>  

1160
Tracy
Experienced Helper
Tracy
Experienced Helper
TracyExperienced Helper
posted in Did you know?
Manage Your User's List

Did you know that you can?   Manage your users if you are the Admin to your ClickLearn Portal. Login to the portal https://portal.clicklearn.dk/ with your credentials and click the link ‘Users’.  You can now manage your users. (Create New, Modify Existing, Reset Password, Send License Email etc….)  One of three roles can be assigned to a user. (Customer-Admin, Customer-Author or Customer-EndUser).   NOTE - Ensure that you send the new user their temporary password and if the user will be an Admin or an Author you will also send the license email.  

1810
Tracy
Experienced Helper

Badges

Show all badges
Terms & Conditions