Meet fellow ClickLearn users, introduce yourself, and learn how you can use the Community to your benefit.
Dear Community, We are excited to be in the team that is empowered to build a ClickLearn community, together with all of you. This is a place for all ClickLearn users to connect with one another, learn and help each other make the most out of their ClickLearn projects. We'd love to get to know you better, so please use this thread to introduce yourself - tell us who you are, where you live, what you work with, what your hobbies and interests are, or how you use ClickLearn. And feel free to add any other interesting information or even a fun picture. This is the best way for all of us to get to know each other About me: I am Lucia and I'm part of ClickLearn since January 2019. I was involved in our Sales and Marketing teams before, and right now I’m working in our Customer Care department where my main responsibility is to help make this Community successful. I’m an outdoor lover living in Copenhagen, Denmark, and among my favorite activities are mountain hikes (impossible in Denmark,
Dear Community,A new release of ClickLearn Universe is out, and with that 4 new, long-awaited Attain courses and hands-on challenges.Now you can among others deep-dive into the publishing and templating functionality of ClickLearn as well as explore the practical ‘replay’ feature which is core to keeping your training materials evergreen and localized into multiple languages ✨🚀For more information visit the below link:ClickLearn Universe version 184.108.40.206 release notes
Dear Community,On May 16th, we hosted our all-new Masterclass, the largest annual ClickLearn user conference.Our product experts unveiled the newest features, demoed best practices, and covered topics such as:The new side-bar feature The new versioning feature Deployment Localization Automated Process Testing Workshop: Migrating from ClickLearn Classic to AttainIf you couldn’t join us live or if you’d like to re-watch any of the sessions, the recordings are now available and you can access them here: https://community.clicklearn.com/masterclass-2023-108.NB: To access the content, you need to be logged in on ClickLearn Community. If you don’t have an account yet, you can sign up for free 🙂
Dear Community, This is a heads-up that our learning platform ClickLearn Universe is going to be down for maintenance from 30 - 31 March. We expect the website to be up-and-running again on 31 March later in the day.During this window, we are going to carry out a migration of user accounts and data to a new Universe platform built on a different technology, to improve platform performance and consistency of architecture across our services.Once the platform is up and running again, you’ll be able to login using the same credentials and continue your learning journey where you left off 🙂In case you’d like any help getting started with ClickLearn Attain during the downtime, please contact your CSM or browse the resources available on this community site. Thank you for your understanding.The ClickLearn Universe Team
Microsoft is currently reporting a major incident affecting all their Azure service regions. As a result ClickLearn online services are also affected. Customers can follow the development of this incident here and with Microsoft at Microsoft 365 Service health status (office365.com)Services which may be affected during this incident:ClickLearn Studio (authoring application) ClickLearn ContentCloud (published content, all formats) EDIT: As of 25 Jan 2023 12:44:01 GMT Microsoft is reporting all services are again back online.
Dear Community,On the 15-16th of November, we hosted our customer conference ClickLearn MasterClass 2022, the largest virtual ClickLearn event to date, filled with expert sessions on topics such as:Advanced replaying: How to structure and prepare for Replay Multi-language deployments Online, offline, and in-app deployment scenarios Recording and replaying in non-supported applications Leveraging Automated Process Testing using ClickLearn Interactive Q&As with real-life challenges and best practicesIf you couldn’t join us live or if you’d like to re-watch any of the sessions, the recordings are now available and you can access them here: https://community.clicklearn.com/masterclass-2022-107 NB: To access the content, you need to be logged in on ClickLearn Community. If you don’t have an account yet, you can sign up for free 😊
Customers based in our European-based Microsoft Azure datacenter are currently experiencing problems with producing and publishing content. One of the underlying Microsoft services is currently down. To avoid downtime on your published content, do not start publish process to re-publish updates. No problems with existing, already published content have been reported.UPDATE NOV 16TH 14:45 CET:Service seem to be back online and production and publishing is now again completing without issue. If you had problems with your publishing operation earlier today, please perform the operation once more to resolve the issue.
Last week we fixed an issue which occurred when recording any webapps in the latest version of Google Chrome, where screenshots would not be captured, or would be completely off. Unfortunately Google made a new release recently, which re-introduced the issue. Our developer team is currently working on a fix to come out with the next release of ClickLearn. As soon as the fix is completed, we will initiate the release process. As a work-around, you can use the (chromium-based) Microsoft Edge browser. Remember you need to install the ClickLearn Chrome connector. UPDATE NOV 11 10.30am CET:Our team has been unable to replicate the issue, and apart from one colleague reporting the issue yesterday, we have not heard from any customers facing this issue. If you have problems recording webapps on Google Chrome browser, please contact our support desk.
Dear Community, On the 15-16th of November, we are hosting our next customer conference ClickLearn MasterClass 2022, the largest virtual ClickLearn event to date, and you’re invited!Our product experts have compiled one of the strongest content line-ups with over 9 hours of live expert sessions and interactive Q&As covering advanced topics such as:Advanced replaying: How to structure and prepare for Replay Multi-language deployments Online, offline, and in-app deployment scenarios Recording and replaying in non-supported applications Leveraging Automated Process Testing using ClickLearn Interactive Q&As with real-life challenges and best practicesAnd much more… 😉Join us for a fast-paced day full of learning and bring your ClickLearn skillset to the next level.To secure your spot and see the full schedule, Register now.We can’t wait to see you on Nov 15th (APAC: Nov 16th)! ClickLearn Customer Care
ClickLearn digital adoption platform is thrilled to announce the launch of the Digital Adoption Talks podcast with Microsoft MVP Rick McCutcheon and ClickLearn CEO Joachim Schiermacher. This podcast addresses the pains that businesses encounter when taking on digital adoption projects and equips listeners with guidance on best practices.Digital Adoption Talks starts off the first episode exploring and discussing user adoption issues in Dynamics 365 projects. Hosts talk about and interpret results of a poll on issues in user adoption that they conducted with a select group on industry insiders. Then they discuss ways that business can overcome these challenges.According to ClickLearn CEO Joachim Schiermacher, the poll results show that user adoption strategy is more important than ever. He believes that this underscores the need for organisations to take a serious look at existing training, support and documentation processes to be adaptable to change and effectively minimize adoption i
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