Ask your questions and share your knowledge with the community
PDF/Word formats not displaying text
I published my content to the ContentCloud and when I try to download a recording in a word or PDF format, some of the steps are not displaying the text associated with them. Viewing directly from the ContentCloud works fine but the word and PDF formats are having issues. If anyone has had this issue or has suggestions on how to fix it, that would be great! I included a screenshot to help clarify the issue. This is the content cloud. The text in the second step shows fine. This is the word format the text from the second step is missing.
Dashboard & Content Tracking
Hello ClickLearn Community, how are the menu items “Dashboard” and “Content Tracking” supposed to be used? Do you need any specific requirements to use them (i. e. admin-role)? What are all the functions? I couldn’t find any help or guide to use these tools.I think my data basis isn’t useful to work with yet. So an explaination or tutorial with own examples would be very helpful, since I can’t check it on my own.
How to edit the PDF output to remove/change email address?
When a user selects the PDF option for a module, it has the email address of the person who created it in the top-right corner of the PDF document. I don’t want customers/users to have my direct email address - I want that to show the email address I’ve set in the publishing template. How can I change this?
Why do the Assistent fail upon recording where both IFS and Windows connector are used?
Hi,We are recording clicklearns but if the small windows icon appear during the IFS recording the the assistent fails upon replay and all other clicklearns also fails if such recording is uploaded to the hub. Have anybody seen the same and what is our workaround? Examples of times where the window icon apears during the cliecklearn recording is some field or scrolbars within the IFS application.
Using Attain OData in Power BI
I was very excited to see the post “Power BI using ClickLearn Data” and have just started to work through all of the additional posts in regards to creating a Power BI dashboard.However, I am noticing that most of the articles are using data from ClickLearn Classic. We are using ClickLearn Attain and I am having a hard time figuring out what the data means. There was a pdf posted that breaks down the data within the Company Tracking Data, but the data I have has several differences:Different Action item labels intValue2, intValue2, and intValue3 txtValue1, txtValue2, and txtValue3I was hoping someone had some experience creating a PowerBI dashboard using the Attain data who could share any insight, or if there was an OData Attain Document.Thanks
Accessing a former colleague's projects
Hi, A person has left our organisation and we’ve realised that she didn’t share her projects with anyone before she left. She was an author, I am one of the organisation’s ClickLearn Admins. Is there anyway any of us can access her projects so we can edit them? Thanks
SCORM export to Moodle is buggy
After exporting to the Moodle (Totara) LMS, there are elements missing and completion isn’t being recorded in certain areas.There are four sections of pdf but only the first is showing and yet when we look inside the report sections we can see the ‘missing’ PDFs.After watching videos there’s no recognition that that element has been ‘completed’.We are wrangling with the LMS in the assumption that the problem lies AFTER SCORM production ...
How to remove text from a recording
Hi again,When editing the recordings, there are instances I need to delete/remove the text from a recording and do not know how. I have tried excluding from material content, deleting the text in full editing but when I preview the video, the text I wish to remove is still read out by the AI and it still appears visible.
Setting different voices for modules
I have created two eLearning projects for specific training that contains modules/lessons created by different SME’s and I would like to set the voice gender according to the SME’s gender. Can I select a different voice for each lesson? Or is it only per project? Please help!
Column layout in Word template
In Attain, you are allowed to choose the a one or two column layout for the Webpage entity. Is there a way set the column layout in the Word template? Right now the instructions are displayed in a two column format in Word and we want to change it to one column. 1 column layout 2 column layout
Adding intro slides to our courses modules
I have customized the template but would like to add introductory slides after the first template slide (where the name of the lesson appears) and before the captured steps and processes, to introduce the instructor and present lesson learning objectives. I initially thought this would be possible in the templating but was informed that the only way to do this, would be by creating a template that I customize with the name of each instructor, save it as an image and insert it into each module. I would like the AI to be able to read out the instructor’s name and the lessons learning objectives. Does anyone have any other suggestions?
What is causing Assist recordings to require an additional EXE file
We’re using CL Attain with IFS Aurena, Chrome browser.When launching Assist for some of our recordings it is prompting a download of an EXE file that needs to be run for the Assist to run but our users don’t (and won’t) have permissions to run these files.I have looked into a recording (42 steps - not sure if this is big, small or typical?) where this is happening for anything that may be causing this (steps outside of Chrome, for example) but it looks like all steps are inside IFS Aurena within the Chrome browser.Almost all steps show a command type of “IFSWeb” although there is one that is “ScreenPos” and 2 that are “Keyboard”.I duplicated a copy of the recording and removed these 3 steps and still have the problem so any ideas what is causing the EXE file to be required and whether we can edit or rerecord to avoid it?
Already have an account? Login
Social LoginLogin with Token
Login to the community
No account yet? Create an account
Social LoginLogin with Token
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.