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Adjust the Proxy

  • 24 October 2022
  • 4 replies
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How can I adjust the proxy when i get the following error:

 

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Best answer by Eduard Sammereier 24 October 2022, 13:33

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Userlevel 6
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Hi @Eduard Sammereier 

 

If you cannot start ClickLearn at all, you may need to use our on premise version, available here:

https://apps.clicklearn.com/ClickLearnStudioSetup.msi

 

If you can start ClickLearn, but get the proxy message - then try configuring your proxy here:

 

merely typing w,d will use windows default proxy with logged in credentials.

 

if you have issues with this, let me know - as it is also possible to configure the c:\programdata\clicklearn\ClickLearnCustomConfiguration.xml file directly.

 

If you have ClickLearn attain too, that one will automatically attempt to use your system proxy.

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When I start ClickLearn Studio, I get the following window:

 

The program wait, wait and wait….

 

Where can I get to the preferences window?

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Our firewall has been modified and now it works.

Thanks for your hints.

Userlevel 6
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For others with proxy issues, from ClickLearn Attain 12.1.0.113 and up, you can edit the proxy like this:

 

Create the required file: 'C:\ProgramData\ClickLearn\ClickLearnProxy.txt'

 

and here are the configuration options:

w=webproxy|s=systemwebproxy|http://adr:port,d=defaultcredentials|n=defaultnetworkcredentials,user,password,domain

Examples:

w,d

s,n

http://myproxy:777,,myusr,mypassword,mydomain

NOTE: If the line starts with ! it is running with debug information (basically when you start clicklearn there will be a popup telling you what proxy configuration it is using)

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