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When doing an automatic recording - ClickLearn will only put the green box around the full screen and will not capture any text. I cannot find anywhere to make a change so that the box highlights the relevant area.

I have not made any settings changes to CL or to browser etc. I have cleared all caches and ensured Chrome is shutting down fully.

Any ideas?

Hi Becca,

 

There is an issue on some clients with the native messaging host, we are pushing a formal fix on the 3rd of October.

If you need it fixed before then, then you can have your IT do the following:

create a .reg file with the following text and add it to the windows registry:

 

Windows Registry Editor Version 5.00

"HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Edge\Extensions]

"HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Google\Chrome\Extensions]

"HKEY_CURRENT_USER\Software\Google\Chrome\PreferenceMACs\Default]

"HKEY_CURRENT_USER\Software\Google\Chrome\PreferenceMACs\Default\extensions.settings]

"HKEY_CURRENT_USER\Software\Microsoft\Edge\PreferenceMACs\Default]

"HKEY_CURRENT_USER\Software\Microsoft\Edge\PreferenceMACs\Default\extensions.settings]
 


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