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ClickLearn help requires login to access Help

  • 10 September 2021
  • 3 replies
  • 41 views

Hi all,

 

When customers click on the assist or help icon in Dynamics 365, they are prompted to login to access the content. I want them to be able to access the content without having to login.

I edited sharing to “Anyone with Link ( No Login required)”, on both the Shelf and Assist.

This is Dynamics 365 8.2.x, on prem, and ClickLearn classic.

Does anyone know how to accomplish this?

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Best answer by Morten 13 September 2021, 10:47

Hi Reggie,

 

if you go to the portal, published content - and set the content to public, then they are not asked for authentication.

 

More options - Sharing
set to public

 

your content url will change from private to public, and you must update the link in CRM for the custom help url (since its a new URL)

 

https://content.clicklearn.dk/private/clicklearn/03%20Sep%202019%20Book.1033/03%20Sep%202019%20Book.htm

https://content.clicklearn.dk/public/clicklearn/03%20Sep%202019%20Book.1033/03%20Sep%202019%20Book.htm

 

that should be it, let me know if it isn’t working for you :)

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Userlevel 6
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Hi Reggie,

 

if you go to the portal, published content - and set the content to public, then they are not asked for authentication.

 

More options - Sharing
set to public

 

your content url will change from private to public, and you must update the link in CRM for the custom help url (since its a new URL)

 

https://content.clicklearn.dk/private/clicklearn/03%20Sep%202019%20Book.1033/03%20Sep%202019%20Book.htm

https://content.clicklearn.dk/public/clicklearn/03%20Sep%202019%20Book.1033/03%20Sep%202019%20Book.htm

 

that should be it, let me know if it isn’t working for you :)

Thank you, that resolved the issue.

 

Best,

RL

Userlevel 6
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Thank you, that resolved the issue.

 

Best,

RL


great to hear :)

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