Doing the trial of ClickLearn and having issues creating content in a virtual environment. I’m on google and we’re using VMWare. Are there known issues creating content using a virtual desktop?
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ClickLearn in a virtual desktop
- Explorer
Best answer by Tobias
Hi,
To use ClickLearn in a virtual environment a few prerequisites must be set:
- ClickLearn must be executed in the same instance as the application you like to record. Meaning that ClickLearn Studio and these application must be installed in the same VM.
- ClickLearn studio needs to be installed via the .MSI installer, This can be found here:https://apps.clicklearn.com/ClickLearnStudioSetup.msi
- Please make sure that inside the CVM the user has modify access to C:\ProgramData\ClickLearn
If you have further question please feel free to write to the ClickLearn support:
support@clicklearn.com
- Senior Support Consultant
- Answer
Hi,
To use ClickLearn in a virtual environment a few prerequisites must be set:
- ClickLearn must be executed in the same instance as the application you like to record. Meaning that ClickLearn Studio and these application must be installed in the same VM.
- ClickLearn studio needs to be installed via the .MSI installer, This can be found here:https://apps.clicklearn.com/ClickLearnStudioSetup.msi
- Please make sure that inside the CVM the user has modify access to C:\ProgramData\ClickLearn
If you have further question please feel free to write to the ClickLearn support:
support@clicklearn.com
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- Explorer
Thanks for the reply. I’ve taken care of all of the above. However, when I record in virtual desktop it doesn’t record the individual clicks and only shows the green around the whole browser screen. I’ve tried this in Chrome (with the connector extension installed), edge (version 85), and IE. All produce the same result so I’m guessing there’s a setting of some sort I need to toggle.
- Senior Support Consultant
Hi,
If you have done all the steps above please check also that the native messaging host is installed.
Please see here:
- In the ClickLearn Studio you need to make sure that the Chrome Native Messaging Host is installed.
To do so just open Clicklearn Studio goto : tools – preferences – troubleshoot - and click on install Chrome Native Messaging Host
- Senior Support Consultant
Hi,
This is a very unusual issue and i can see that you have raised a support ticket already for this,
I have taken this request and will get in touch with you directly
- Enthusiast
Hey folks -was a solution to this issue found? I am having much the same, however as our VMs run on a secured network the “Install Native Messaging Host” is failing.
Is there a way to manually install the host?
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