Hi Anthony,

Are you using ClickLearn Attain or ClickLearn Classic?

Hi, 

Thanks for your reply. 

I am using the app ClickLearn studio, so classic. 

Hi Anthony,

In ClickLearn classic, what you need to do is to close both chrome and edge, then perform the installation through tools → preferences → troubleshoot → install (native messaging host)

Furthermore, I suggest you follow the attached PDF to ensure ClicLlearn is allowed to execute the native messaging host module clgchost.exe when you start edge / chrome. 

Hi, 

Thanks this has worked, however some clicks still aren’t being captured.

Hi Anthony, please contact the support team for a remote session to solve this :)