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Hi All,

 

Hope you’re well - thought i’d pop this in the community to see if anybody else had similar issues

We’ve experienced some issues sharing our Clicklearn published site content with users in seperate domains, that are not linked to our active directory (AD) at all. With users receiving errors stating “Access denied” despite having a login email that uses the approved domain, and sign-in provider (O365).


This is causing us some issue with getting our partners to view this training material they need, is there an alternative means to sharing projects outside of the inbuild Sharing & Permissions system in clicklearn such as using enterprise applications, or alternative means?

We’ve found that it does allow users to access the system when we share it with their direct email address, but with the scope of how many users we’re inviting this is not a viable long-term solution. example error below

 

Any assistance/info appreciated if others have experienced similar issues!

 

Ciarán M

 

 

Hi,

 

this is how your permission settings should look like:

 

 

this means that the 3 domains i have listed are allowed to login using O365/Azure ONLY - and it is the only authentication option they will see, they cannot do something wrong.

 

Once the first user from each domain attempts to authenticate, then they will be prompted to request permission from the domain admin, this only has to be done once per domain, so once that permission is granted for the first user, then all other users from that domain can authenticate using O365/Azure.

 

Granting the permission itself is usually done in one of two ways.

 

one: once the access is requested, a task will be created in your domain azure dashboard that an admin can then approve.

 

two: an admin can access the published content link and will be asked “got admin access? approve now” or something like that - they can then directly approve it as part of the sign in prompt.

Hi Morten,

 

Unfortunately we are currently doing this already - we’ve had user admins approve this access request, and users within the approved domain are still unable to access the clicklearn content, receiving the above error. O365 is the ONLY allowed sign-in provider

 

 

go ahead and contact us at support so we can set up a meeting  with yourself and at least one of the domain admins so we can go through the process together 😊

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