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When using Business Central in Chrome, with Click Learn, the green box appears above the spot where the click should take place. If we put the mouse over items in the quick links(Top of teh screen), the green box appears 2 inches too high. If we put the mouse on the cue cards, the green box appears too high over the cue card. strange item - If I have teams sitting over Chrome’s screen(stacked on top of), then the box correctly tracks to the right location. Strange Item - Other applications have the green box show up correctly. Installed - Chrome connector and Chrome Assist are installed.
There have been two problems while trying to access the project through ClickLearn Chorme Assist. First of all, when I put the URL for the project it says it’s incorrect, when I believe it isn’t or when I tried different ones. The other issue that came up is that the Project Link that we need to click to access is hidden: Could someone please help me with this. Kind regards, Ines.
Hello - just setting up Chrome Assist to work with IFS Aurena.The guides are working pretty well now, but I just wanted to understand if users need to paste the CL url into this field every time, or if there’s a way to have it permanently set up?Thanks!
I have completed a recording of an IFS Mobile Work Order Application process.However, when editing, the text within a list element is more of an address rather than a description of what the learner is clicking on. See attached image for an example.Is it possible to change this? It will be very time consuming during edditing.Any help would be greatly appreciated.
I have got two authors who are receiving the error “Please make sure to update the ClickLearn Native Messaging Host” and when trying to record from IFS10 Aurena using Chrome, the green box is only highlighting the whole screen rather than individual screens.I have tried removing and re-adding the ClickLearn Chrome Connector but the same message appears.Also, I have been able to log on myself and create a recording successfully.We are using ClickLearn Attain and I can’t seem to find anything about how to update the Native Messaging Host.Does anyone know either how to update the Native Messaging Host or what else to do to resolve this error please?
Hello,after having published recordings to an on premise target I wonder about a “strange” folder which has been added to the given target directory:...Clicklearn\Book\Materialliste\P10518273-4167-4de7-9bdc-3cb4b3297a8b.1031\... This looks like a dynamic addition.Is there any way to publish recordings on premise without this behaviour?We need a fix directory for the published ClickLearn elements for external links. Best regardsHolger
If a user is accessing an Assist through the ‘ClickLearn Chrome Assist’ browser extension, is there a way they can jump directly to the related recording on the learning portal? (e.g. without having to open the learning portal in a new tab and find the relevant video) Scenario is they find the relevant Assist in context of using the system, but may want to watch a Show Me video before making a live attempt.If not possible, happy to log this is a feature request.
We are currently using IFS with IFS Enterprise explorer and has created work instructions with that client.Going forward we will also introduce IFS Aurena in certains areas, can I replay existing work instructions and fetch screenshots from Aurena or am I forced to record all instructions from scratch in Aurena?
Hello ClickLearn Community, I currently have ClickLearn Studio downloaded with contents created. However, I need to download ClickLearn Classic in order to use it alongside with NAV. How can I download ClickLearn Classic If making the switch, will the recordings be erased? Thanks a ton!
When capturing a button function , example: Click OK, ClickLearn records the step as “Click on the button OK.”I would like to change the wording for this for all steps and not have to manually change each step.Can you tell me how to change it so ClickLearn records it as just “click OK” or whatever button name we are referring to?I only want this change to happen for any buttons that have to be clicked on.Lorie
This is probably a really silly question…. When you set up a custom play button - where actually is it? Does it replace the semi-transparent pause icon that appears if you click to pause a video? Or does it appear right at the start? I’ve uploaded a custom image to the Play button bit but I can’t work out from the structure preview where it would appear! :)
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