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Within ClickLearn Attain, is it possible to create links between different parts of the documentation (i.e. cross-references)? I have tried using the link editor in the text editor for an instruction, but this seems to bring up a dialog to select a file.
Viewing the screenshot of a question, you can see the issues are that the question is blocked by the buttons and there is a blank button which is supposed to be the submit button. How can adjust the button location to not block the question and remove the blank button?
I enjoy watching Morten’s corner and love that Morten is able to record himself using CL. As training new employees, I would like to be able to record myself using CL instead of having to personally train each employee.Is this a software you use within CL that allows you to record yourself or do you use something else? Lorie
I would like to know more about the functionality of the “Additional” button on the edit page for a recording. I can’t find any documentation on this, the closet I have found is “Edit Work Instruction - Insert Elements” in the help section. While in the developer role it seems as though we are able to write multiple choice questions. I can write a question and a single answer, but not multiple choices. How are we supposed to enter the Option Text and Option Tags to have multiple choices?
Question: I am publishing my content to OneDrive. I have a group of users that are on iPads and want to watch the videos and use the “shelf” on an iPad. What options are available to make this happen. Thank you for your time! Please note: I will not be producing any content on an iPad, just watch videos and using the content published on the shelf.
Hello, I’ve been having difficulties loading some (most) files when trying to edit. It does load, but sometimes I have to wait upward of a minute or two before gaining access to the steps. It looks like the image below for a couple of minutes. Switching languages and reloading after editing one step also takes what seems like forever before you’re able to continue working. I’ve made sure to prioritize Clicklearn in the task manager so that it processes faster on my laptop as well, but am worried that this might not just be a memory/cpu issue. Is anyone else having similar issues? Can it be related to the cloud/my internet connection?Best regards,Amina
Hello Per, Thanks for this, however can you also confirm the minimum and recommended specs for memory? (installed RAM) Even if I am only running ClickLearn Attain and my Chrome browser for authoring, my ClickLearn is still freezing up and unresponsive and I suspect it is consuming allot of memory. I cannot confirm as I cannot even run Task Manager as our machines are quite restricted. At present I only have 16GB of RAM but I will get an upgrade to 32GB. Regards,
I created a flow question but after adding some steps to it I decided I needed to switch it from a Multi select to a Single selection. But after doing that, any steps that had the mutli select question now do not have the option to add a condition. I have tried recreating the question with the same behavior. Any assistance would be great. Steps that did not have a condition called out still have it available.
I’m running into issues trying to conditionally include steps in my video. Here’s what I’m doing:Create a “Have a question?” step. Create a section or group of steps. Go into the Flow Editor and create a condition to include that section in the instruction process.The problem is the video still includes the steps in the section/group with the condition regardless of the answer that is submitted. The only fix I found was to add a condition to every step, which seems a bit inefficient. Am I missing something when setting this up, or is it potentially a bug? Thanks in advance for the answers :)
Hello,I would like to know if I can adapt my project structure in that way that I can implement the look/appearance of the navigation section. Please have a look at the following screenshot: Hopefully it is possible to adapt this structure or maybe choose between these two options. At least it would be great if the navigation section could be constantly faded in. Thank you in advance. Best regards,Jörg
Hi guys, This morning, all of a sudden, my Project will not open.When I try to open my Project, I get three messages appearing in sequence as I click OK: I’ve tried restarting the software, restarting my computer, logging out and back in, and rolling back updates, but no success. My portal so far still exists and works in the browser - the issue I’m experiencing is within the Attain client itself. I have also contacted Support and asked to raise this as an urgent case as I cannot work on any content while this is happening, but have not yet heard back. Has anyone else seen this before? Please help!
Hello,I am creating documentation using Microsoft Dynamics connectors and would like to edit the sentence structure of default instruction text.For example, when recording a process, the standard text would be “Click the button New”. I would like it to automatically be written as “Click the New button”, which is more natural and grammatically correct. Currently I am spending a lot of time editing every step to correct this type of phrasing, but would rather apply a change at the template, or via the connector if possible.Hope this makes sense.Thanks
Previously, when reviewing the feedback in the portal the most recent items would be displayed at the top. Reviewing this week that no longer seems to be the case. Instead it is showing them in order from oldest to newest. We would like to see the new feedback first and then be able to scroll for other feedback. It would also be nice if the date was shown with each feedback item. I am viewing this on the Dashboard in the Portal then comparing it with the oData export. We primarily use the Dashboard to monitor.
So I know you can turn on the option for users to download your portal content as PDF.I have this turned off because I want users to use the videos instead. However, I’d like to download a PDF copy of the portal myself, for my own reference as author.Is it possible to do this from the Studio application itself, or do I need to turn on the option > publish to portal > download PDF > then turn off the option > re-publish to portal ? (The latter being time-consuming and inconvenient)
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