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381 Topics

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Pekka LundströmEnthusiast

asked in Have a question?

Navigate to other recordings using "Add new Question"?

•Hi, Since we are trying to create short recordings we have a need to “link” to other recordings related to the previous…We know that we can use links in text block, but these are statics, so looking more for a dynamic link…•i.e. if you update a recording you wouldn’t need to update you link manually...

3 months ago

Hans KolstadRising Star

asked in Have a question?

How to do multiple language Assist Configuration

When the ClickLearn Assist Config has been done, the Assistant is showing up in all our 3 environments, but it will only assist the users in English.Our IFS Cloud is only in English, but our ClickLearn materials are published in English, Portuguese and Arabic.How can the ClickLearn Assist be used by in Cloud the employees that need to see it in Portuguese or Arabic?/Hans

1 month ago

Hans KolstadRising Star

asked in Have a question?

Does the ClickLearn Assist URL need to be updated every time new recordings has been published?

Hi ClickLearn,After having published the newest recordings and verified that they are available in the ClickLearn Portal, the same new recordings are not available for use in the ClickLearn Assistant in the IFS Cloud environment.Do we need to update the ClickLearn Assistant URL to get the newest recordings included in the ClickLearn Assistant?It looks like the new URL is the same URL as the existing one in the “ClickLearn Assist Configuration”?Br Hans

1 month ago

traceyruthwhiteExplorer

asked in Have a question?

Audio in Video Editor - ClickLearn Attain

Why am I not getting audio when I play Show Me in Video Editor? I’m using ClickLearn Attain.

2 years ago

dave.norman@cedo.comEnthusiast

asked in Have a question?

Opening word template through IFS just hangs IFS

When I have created my Shelf and published it, I create a link in my IFS that takes the user directly to the Click Learn Portal. Evet thing works except, when I select the word or Power Point versions and press open, IFS just hangs and nothing happens. I end up having to open Task manager and shutting down IFS. However, when I select save, it save with no issues.

2 years ago

beauj9Rising Star

asked in Have a question?

Creating eLearning with ClickLearn

Hi Community, I am a new user to ClickLearn and so far I have learned that the product can be used to create great work instructions, simulations etc for training.. but we also want to create some great interactive eLearning courses, can ClickLearn create eLearning as well?

2 years ago

amygracerExplorer

asked in Have a question?

Replay never finds the steps

I am just learning ClickLearn. In an effort to teach myself, I decided to replay videos that had been recorded previously. Even if I use the raw unedited recording, ClickLearn still cannot find any steps during the replay. I have been playing with the template...could that be why? Does anyone have any tips or tricks, or should I just submit a case. Thank you!

3 years ago

trice602Rising Star

asked in Have a question?

How to move the Video title up a couple of rows?

Good evening! I have been unable to locate in the html templates where I can move the title up one or two rows on the recording titles? Does anyone know where to move this title? The title bleeds over into our logo and I don’t want to rebuild the video intro images. Thanks for your time!

2 years ago

trice602Rising Star

asked in Have a question?

Evaluation Screen: At the end of the Test Me process

All, Quick question: where in the script can I add the TITLE VARIABLE to the evaluation screen? The Test Me evaluation screen is awesome but needs a title. It would be nice to tuck in the title variable and make this dynamic. Obviously this is a nice advanced feature for those of us in classic and not publishing to the CL cloud, we don’t have stats or scores (we’re publishing to OneDrive). From here, it would be very nice for an end-user to screen clip the results. Once I find the location in the script for this screen, I may turn it into a certificate of completion later.

2 years ago

BastiaanExplorer

asked in Have a question?

CLip

Hi all, I've created a source file and now I want to use the clip version as an introduction clip when logging in. How can I do that? Can I pick a file from the folder? Which one? Tnx in advance!

2 years ago

BillatREMEnthusiast

asked in Have a question?

Project is Locked

I just created a project and attempted to import Clicklearn Classic recording and I have a message that the projecy is locked.I am the Admin on the project, How do I unlock it and why did this happen?

1 year ago

trice602Rising Star

asked in Have a question?

Sections vs Books

Quick question: I want to confirm in Attain there are no longer “books” and have been replaced with the components “sections”? This appears to be the case but doesn’t hurt to ask. Thank you for you time!

2 years ago

Tam FleetwoodExplorer

asked in Have a question?

Workflow of development - review, approval and upload to live environment

Hi there,I have a Review project in ClickLearn Attain in which I send out the training for review and approval before uploading to the live environment. I develop in the Main project folder and import the recordings in to the Review project. I do this so I know the main project file is the updated version, rather than developing in Review and uploading to Main. However each time I update and save over the recording in Review, I need to attach any images again - even though these images are in the Review folder, the association with replacing the updated recording has been lost.Is there are way to reference a recording in one project, and when updated, updates in a different project?Or is there a more efficient workflow when developing and sending out review recordings and then uploading to live environment?Many thanks,Tam

2 years ago

hayley.williamsExplorer

asked in Have a question?

Is it possible to only offer the Test me recording, without displaying all 3 options of Test Me, Try Me or Show me?

Request from our business leads as we begin to show the team their new ERP System of IFS, if we could initially only provide the Try Me recording, and not all 3 options of (Show Me, Try Me, and Test Me).

3 years ago

Lorie LExplorer

asked in Have a question?

JayMurphyRising Star

asked in Have a question?

Can ClickLearn be used to document a Mobile App settings

Hello, We are looking to create a training document for the new changes that Microsoft has made to the Dynamics 365 app for tablets and phones. Does ClickLearn allow us to do this some how? Is this possible in Attain?Thank you,Jay

3 years ago

robert.towlerEnthusiast

asked in Have a question?

Recording drop down menus and popup date pickers

Just started with ClickLearn.I’m looking to find the best way to capture transient windows, such as date pickers and dropdown menus.Are there any accepted best practices for this within ClickLearn?I was unable to find any docs that specifically address this issue.TIARobert

1 year ago

RobAExplorer

asked in Have a question?

Produced Content Options

From memory in Classic version you could select to include or exclude the produced content type such as PDF, Word, PPT, Videos. Is this possible in the new version please, say for example I only want to produce and publish PDF and ‘Watch Me’ video? I could not see the option to do this?

1 year ago

robert.towlerEnthusiast

asked in Have a question?

Replubishing updated recordings

I made a text mistake in one of my recordings.I went into the recording and updated the text.I checked the preview (AOK)I save the recording, did a refresh in the recordings panel.Went through all the publshing steps once more.But when I go to the website, it still shows the old text.I also tried removing the recording from the structure and replacing it. None of these have worked, any idea how to update this?TIARobert

1 year ago

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