- - Knowledge base
Events

Community
Discussions
Have a question?

Have a question?

Ask your question – and don’t be shy to help others!

325 Topics
626 Replies

When you subscribe we will email you when there is a new topic in this category

325 Topics

Recently active

Most replies Most views Newest first

Julian WoolleyEnthusiast

asked in Have a question?

Adding and Editing Text Blocks

I have made my first recording and am trying to add new sections and Text Blocks to my recording. I have added a New Section okay, but cannot seem to add a Text Block. I follow the process to add the Content Block, specify Text Block and set the desired display - I then add the text I’m trying to add and Save Changes, but the required changes do not show. I can see the Text Block in the list of steps to the left of the screen, but if I edit the Text Block, there is no text displayed in the box. Can anyone assist?

aminasulExplorer

asked in Have a question?

Recording loading slowly

Hello, I’ve been having difficulties loading some (most) files when trying to edit. It does load, but sometimes I have to wait upward of a minute or two before gaining access to the steps. It looks like the image below for a couple of minutes. Switching languages and reloading after editing one step also takes what seems like forever before you’re able to continue working. I’ve made sure to prioritize Clicklearn in the task manager so that it processes faster on my laptop as well, but am worried that this might not just be a memory/cpu issue. Is anyone else having similar issues? Can it be related to the cloud/my internet connection?Best regards,Amina

KLACHAPELLERising Star

asked in Have a question?

"Un Check Out" a Recording

I had started to replay it but ClickLearn quit. Now I can’t go back into the recording because ClickLearn says it is checked out for editing even though no one is using it. Is there any way to undo this check out?

Gian BuenavidezExplorer

asked in Have a question?

Adding a pause in a text block

Hi, For so far I know it is possible to add a pause for each steps and adjust the speed of speech in ClickLearn Attain, but I want to ask if it is possible to add a pause for a text block? Thank you in advance!

nxavierExplorer

asked in Have a question?

How to remove the submit button and adjust button layout for a question?

Viewing the screenshot of a question, you can see the issues are that the question is blocked by the buttons and there is a blank button which is supposed to be the submit button. How can adjust the button location to not block the question and remove the blank button?

Lorie LExplorer

asked in Have a question?

Removing short cuts

I would like to remove the keyboard short cut option that is added to my recorded steps.CL helped me once to remove it from a project, however I have created a new project and the keyboard short cuts are back.Example : Press Shift + F5 key. Please tell me how I can turn this off. ThanksLorie

FOberlinExplorer

asked in Have a question?

Incorporating video files into the structure in Attain

HiI am creating some videos outside of ClickLearn for an app, and I would like to incorporate that video into our structure in Attain. Are there any tips or instructions on how best to do this? I’ve managed to create an mp4 file using my video editing software, and when I import that into my structure, publish and click on it, it’s asking my users to download the file and then play it via the windows media player. Is there any way that the video can play from within the portal? Thanks for the help!

Brou SohanExplorer

asked in Have a question?

Is there any clue to create index related to records in clicklearn

Hi,I do need to create index pointing to my recording in clicklearn. But i dont know how to deal with that.Would you help please ?Thanks !

katie.sabreltdEnthusiast

asked in Have a question?

Automatic Updates with Business Central

Is there a way to have my recordings automatically be updated when BC updates, or is this something that needs to be done manually?

Tania V.Enthusiast

asked in Have a question?

Text position at top of page

Is it possible to position the written text at the top of the page, rather than at the bottom? My recording is showing the use of different tabs in an Excel document, but the written text is positioned ON TOP OF the tabs, so the users cannot actually see what I’m trying to show

Brou SohanExplorer

asked in Have a question?

Recording title field length

Hi Guys,How can i fix the length of clicklearn recording title ? I am limited by 32 letters, but i need more to have very reliable title.Thanks for your help !

beauj9Rising Star

posted in Have a question?

RAM requirements?

Hello Per, Thanks for this, however can you also confirm the minimum and recommended specs for memory? (installed RAM) Even if I am only running ClickLearn Attain and my Chrome browser for authoring, my ClickLearn is still freezing up and unresponsive and I suspect it is consuming allot of memory. I cannot confirm as I cannot even run Task Manager as our machines are quite restricted. At present I only have 16GB of RAM but I will get an upgrade to 32GB. Regards,

AvaJimRising Star

asked in Have a question?

Can you replace a step Image?

I am looking to update a single image in a recording. The one captured is partially obscured by Tooltip, which I want to replace - without having to record the clicks (as that would cause a continuity issue, different file number etc).Ideally, I’d like to export the image, make some basic touch-ups using an image editor, and then re-import back to the Click Learn step.Any advice?

Rita GabrielEnthusiast

asked in Have a question?

Add Step Numbers to ClickLearn Attain

How do I add step numbers to the recording? The answer I found is for ClickLearn Classic, not Attain.Thanks!

Rita GabrielEnthusiast

asked in Have a question?

Link Recordings in ATTAIN

I want to know how to link one recording to another in Attain - I found an answer that said you can just copy and paste the steps, but this doesn’t work. If that’s just for Classic, how do you do it for Attain?? Thanks.

matt.bateyExplorer

asked in Have a question?

Issue with customer support?

Hello, I reached out previously about not having any sound in our modules. I was told to contact support which I did. It has not been a week and the only response I got back was on Monday that “ we are working on it” with no details. I have since reached out twice more and have received no response. Is there an issue with ClickLearn customer support currently?

christianleggEnthusiast

asked in Have a question?

ClickLearn Edge Connector Native Messaging Installation Problem

Hello All,I’ve installed the ClickLearn Edge extension into Edge AOK but each time I start CLickLearn Studio 12.0.0.200 I get the messageHowever when I run up ClickLearn Studio 12.0.0.200 and login AOK I can’t see any “Tools-Preferences” menu options - this is all that I see - an empty project screen:I have confirmed that the registry is being updated to show the Native Messaging has been registered for ClickLearn (and I copied this key into HKEY_LOCAL_MACHINE too just in case): Yet when I start Edge I get the green outline with the message “In order to record form your browser, please install the clicklearn extension first”Is there something I have missed?Thankyou

Jo PennellEnthusiast

asked in Have a question?

Annoying Pop Up of Christine Tutorial

Morena Does anyone know how to stop the pop up of Christine’s Tutorial coming up incessantly while you are editing? Despite choosing NOT NOW the pop up is very insistent. Thanks in advance for your help

Maroi GhalebExplorer

asked in Have a question?

Joining 2 images on the same step

Hello ! Can we join 2 screenshot on the same step when we want to edit both text and images ? The purpose is to shorten the document.

Maroi GhalebExplorer

asked in Have a question?

Share the recording link by email

Hello ! I want to know if we can share a recording link by email without any setting on Clicklearn ? Because, when I tried it, I’ve recieved an error’s message. Thank you !

matt.bateyExplorer

asked in Have a question?

No sound in try me

Hello, We have lost sound in all of our videos in our training modules. We have made no changes recently. The video plays but there is no narration anymore. Any ideas on how to fix this?

Lorie LExplorer

asked in Have a question?

viewing the PDF

Hi there,I am wondering if someone can please explain why the PDF document does not format the same way as the format created in the written editor?I take my time to make sure I am happy with the way the format looks while in the written editor.I then select Preview. The steps from the Preview page match the format in the written editor.From the Preview page, I select PDF and the format is different!I know some of our users like to print the PDF, so it is important that visually it is appealing and easy to follow. It becomes more work for me when I now have to return to the written editor and reformat it so the PDF is formatted in a way I am happy with.Because of this, it has added extra work for me and my team.in the PDF- spacing and bullets may look different words have extra spaces or not enough sentences that have a space between them in the editor are crammed together in the PDF as well as other smaller issuesCan someone please explain why this happens and if there is some sort of

melasheEnthusiast

asked in Have a question?

ClickLearn in IFS isn't responding

We noticed yesterday that when we try to select a clicklearn topic from inside IFS, it’s not responding. I can see the files on T drive but from within IFS, we cannot get to any of the Clicklearns Any guidance would be greatly appreciated. ThanksShelley

jasminesaiExplorer

asked in Have a question?

Why does Click Learn Attain's published written material do not produce table of contents?

Hi Click Learn Community,Whenever I produce the written materials using Click Learn, the table of contents is not detected and does not show in the produced material. Please help. Error Message:

Brou SohanExplorer

asked in Have a question?

Clicklearn user administration

is it possible inside a clicklearn project to give or limit access to a specific section to user.Thanks for your help.

1
2
3
4
5
6
7
8
...
13

Page 5 / 13

Badges

Arendhas earned the badge Talk Master
JayMurphyhas earned the badge Innovation guru
Georgiehas earned the badge Talk Master
Gian Buenavidezhas earned the badge Innovation guru
VerlaeShas earned the badge Innovation guru

Show all badges

Powered by inSided

Terms & Conditions

Sign up

Already have an account? Login

NOTE: When creating a new account, please note you will by default receive e-mails regarding ClickLearn community activities. You can manage your email preferences under your personal Profile settings. ClickLearn collects personal data to enable your use and to develop and improve the community and to provide you the most useful service, as detailed in the Privacy Policy. We only accept personal accounts. Fake accounts (users engaging under fake names),or group accounts will not be accepted.

Social Login

Login with Token

or

Username - please enter your Username, NOT your email address *

E-mail address *

Company *

Job Title *

Receive community digest emails?

(Private)

Only you and moderators can see this information

*

Yes No

City *

Country *

Password *

I accept the terms & conditions

loginBox.register.email_repeat

Login to the community

No account yet? Create an account

Social Login

Login with Token

or

Username or Email

Password

Remember me

Forgot password?

Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.

Username or e-mail

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

OK

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.

OK